RockAutoReviews 1,684

I ordered a part and here I received that the order was shipped on Friday, May 7,2021. It states I should receive it on Tuesday, May 11. TODAY IS Wednesday, May 12 and there is ZERO MOVEMENT on my shipment.

FedEx says they have never been given the package for processing. So for 5 DAYS IT HAS SAT ON THEIR LOADING DOCK DOING NOTHING!

They have ABSOLUTELY NO WAY TO CONTACT THEM as they have NO CUSTOMER SERVICE beyond the endless circle of internet pages that accomplish NOTHING.

As it stands, I am stranded with a dead vehicle, having to rely on others for all my transportation needs and have a mechanic who is waiting on the part... but will be leaving for a 10 day vacation in 2 days.

GREAT JOB FOR A FIRST TIME CUSTOMER... and very likely ONLY TIME CUSTOMER. I generally do NOT violate buy local, support local, keep local employed, but no one had this part but MOPAR and they want 4 times the price. In the future, Rock Auto WILL NOT BE my source of parts.

I ordered some parts for my vehicle and they sent the wrong part, I sent the part back and they didn't want to refund the money, everything was in original pages except one part that I opened and found out they sent the wrong part, DO NOT BUY ANYTHING FROM THIS WEBSITE.

Do not trust ROCKAUTO and their chosen delivery process. Paid for expedited delivery in 2 days. Guaranteed to be delivered April 28,2021 by 8pm est. Car that should have been done on April 29 still not repaired as of May 6th, due to ROCKAUTOS FAILURE. Parts are still not here and RockAuto wont recall package and refund money. They say its my responsibility to receive the late package and return it to them at MY COST! RockAuto customer service is a JOKE and almost impossible to get them to think logically! I have all of the emails in PDF saved so I can post the failure of service to every rating site I can locate online!

There isn't enough space for this review, I got parts that didn't fit twice. First time because I was a day over the refund policy (horrible) they wouldn't refund. This time I caught them in time with rotors I was changing. Wrong size, too thick. They charged me to return and said they have to inspect. If rotor has any sign of being installed which it does you will not get a refund. Horrible scammers, because of grease on rotor they won't refund. Then want to charge to send it back! Don't waste your time! Go to local auto parts store! Trust me!

This company has no type of customer service dept. in place. Returning an item (which happens frequently) is almost impossible with these guys. You are much better off ordering a part at your local auto parts store where you can return an Item with no questions asked.

I ordered and paid extra for two day shipping.
Ordered 6-Ignition coils and they took my money and did not deliver. When I check my order and try to cancel, I cannot cancel. The order is on hold. So they won't let me cancel
The order. Lost $126.00. Very Upset, never buy From Rock Auto AGAIN!

Long time customer of Rock Auto but my last order has been a nightmare. Was supposed to be here last Friday but is still in transit. NO live customer service number or email address. Can only report a problem on their website using your order number. This is my very last order with them. Save yourself the utter annoyance and shop local. You will have whatever installed on your vehicle long before an order would come in from Rock Auto. The no longer care about the customer!

I ordered new door jamb switches (dome light) for a 71 dodge demon. Their listing said the same part was for both doors. When I tried to install I discovered they were too small diameter and that the wire plug for driver side is 3 wire and passenger side is 2 wire. Obviously wrong. Sent them an email (impossible to get ahold of these people) and they requested I supply VIN, OEM part number from 1971 (Right!, like I have that!) and pictures. They said the listing was for a dodge dart but my VIN comes back as a Demon and therefore they won't pay shipping. I explained that a Demon IS a Dart, which is the same as a Duster, and a Valiant. Of course all these listings say same part fits both doors but they are all wrong. You would think they would issue return shipping for me pointing out their computer listing is wrong but they were rude and closed out the ticket to shut me up.

I ordered a timing belt and water pump from Rock Auto 51 days ago and paid extra to get it in 5 days.Im on disability and this is the only vehicle I have. After 51 days now I still have not received the part. After missing several Dr appointments and procedures my neighbor loaned me the money to go and get the part from the parts house. Now it's been 51 days Rock Auto refuses to put the money back on my Visa until I send the part back I never and they don't have an 800 number, just a website. After 51 days they refuse to put the money back on my Visa I paid with, Unbelievable! My order number was *******

Retracted my initial review, I failed to look closely enough inside the package, and the missing pads were behind the first set, I just didn't notice. So, I received what I had expected. And I'm pleased with the product and Rockauto!

I needed an alternator for my vehicle - the first one came with the plastic clip smashed and couldn't be installed. I ordered another and guess what, a bolt was BROKEN! Both times I paid for a mechanic to come out and replace the part and I paid for him to come for NOTHING. I guess I didn't return the first part fast enough and they won't take it back.

This site sucks - last time I spend a dollar with them.

Ordered a part ad paid the extra to have delivered two days and on day 7 still have not received. Tehse guys are a joke for using Fed Ex. USE 1A AUTO INSTEAD THEY USE UPS, a real logistics company.
ROCK AUTO has lost me for life, good riddance

Got parts from them and were wrong. They wanted me to send vin number, oem number and photos of wrong and parts i was replacing. I guess they think i am a liar. I would not buy an outhouse from these $#*!s!

Ordered simple antenna to replace broken antenna on my vehicle. Entered correct, year, make, model etc for my vehicle. The part came, it looked similar, but the stud (threads) to attach it to the vehicle are 1" - 1.5" too short. I informed Rock Auto of this, and they offered to send a replacement for free (So far so good). The replacement came, but it was identical to the first part; i. E. way too short and would not fit. The part itself was only $4, but the shipping was $7; ($11 total). Still, cheaper than other sites of $17. However, when I tried to get a refund, Rock Auto says "neither of us made a mistake, so we'll issue you half of the price of the replacement part and shipping." Well the second (replacement order) was sent with complimentary shipping. So they offered to refund me $2 on an $11 purchase. More importantly, yes they did make a mistake. It was not my mistake, they offered a product stating that it would fit my vehicle, but it did not. They try to blame it on the part manufacturer, claiming it is their error. But Rock Auto has the relationship with the manufacturer, not the consumer, and if the manufacturer is providing Rock Auto with bad information, and they perpetuate that "lie" I don't know how Rock Auto can then say it is the consumer's fault. I've had previous experiences with Rock Auto and they were very positive, but this time they failed. Finally, as the title indicates, I think this could be resolved with a simple phone call and explanation, but they admittedly have no customer service line or "human being" to address the situation.

I live overseas, so shipping costs are high. They show you shipping location (they have A, B, C, D). I had two thermostats in my quickcart, location A and B. I put a cooling hose in my quickcart, location A, but oh, look at this, both thermostats are available at location B. So no shipping of hose and one thermostat from one location, means double shipping costs. I tried again: remove the hose and da-daah: thermostat location switches back to A and B. Cheaters!

I order a part I needed for my car. I paid the extra fee for overnight delivery. The shipper, Fed Ex didn't deliver my parts and Rock Auto offers absolutely no help at all. If you need something in a hurry or you are in a critical crunch for time DON'T BUY FROM Rock Auto.

I am so sick and tired of getting the run around with this company. It would be so helpful if I could call and talk to someone. This is the fourth time they have messed up my order, it will be the last.

Extremely dissatisfied with your customer service. After days of trying to return a part that doesn't fit you guys expect me to, supply the vin (which I did) supply the original OEM part number and since I dont have access to it expect me to call the dealership to obtain it, and provide photos of the old part verses the new. Your site said the part would fit my car. Nowhere in the description does it say I have to replace another part for the new part to fit. You guys refuse to refund me and are giving me a hard time. I have purchased from you for the past 3 years if not more and your customer service is giving me a hard time. Future reference for you guys. Make the customer happy, put in description that the part will require other replacement to fit, don't give the customer a hard time! Taking my business elsewhere now.