RockAuto

Parts came damaged and they charge for return shipping even if it's their fault, parts were damaged due to poor packaging. & then they tried saying it was our fault because we sent the item back in the same packing it came in, so they were not going to issue a refund and we had to dispute it threw our bank to get a refund. All these people do it scam. They are cheap and either sell broken parts as new or they are out to cut costs on packaging etc to make the most money possible. There is no customer care number by the way and nothing can be accomplished with online support unless your agreeing to return part for $35 shipping label they provide. Buyer beware.

I purchased a motorcraft cv axle for a 2010 Ford edge. 4 months later I hear a grinding noise from the front. The metal clamp came off rubber boot leaked the grease out and let dirt in. They say to reorder part pay for it and 1/2 the return shipping is on them and then they'll reimburse for part. Well I'm on the road and paying for a week or more of motels isn't happening. I've used RA for over a decade will never buy from them again. Screw me we'll screw U

They refuse to give me a return on a high pressure oil pump that cost a little more then $700. Because they said i ordered for the wrong car. When all i did was us their list of reference. The part fit fine. The problem was that it was a faulty pump with the same leak as my old pump.

I paid for a pair of Power Stop heavy duty drilled/slotted rotors for my F250. I left enough days to install them, before a road-trip. They sent one? They don't have a phone number...BAD sign. I used their email, and received a boiler plate BS reply. I asked that they expedite the shipping, because this was THEIR mistake and we had already booked our hotels. They stopped replying to my emails, after sending the same: "We'll send a replacement via ground" reply 3 times. Replacement? They never sent a pair!
I will never use these A-holes again.

My husband ordered a specific Cadillac converter for the passenger side which is labeled as bank 2 in every website researching the part, well this company for some reason has bank 2 as the driver side so of course sent wrong part, we only wanted the correct part but of course no customer service to speak with so we had to return the part,pay for the return label. When refunded they didn't refund our 35.00 shipping fee. So basically paid 60.00 for absolutely nothing. I have no idea how this place isn't shut down so many customer complaints and dissatisfied customers outweigh the satisfied. Just horrible...

Lately, what they sell is garbage, the worst guarantees and the policies only at their convenience. I prefer the physical stores. I bought a timing kit from different brands twice and both were defective and I have to pay labor again and also shipping.

Parts ordered were wrong. They told me manufactures sometimes change parts so it's not their fault and if I want to return them, I have to pay for shipping. I'm going back to the local auto parts store…they take returns at no extra cost for me.

Ordered a replacement part for my front bumper. Piece that came looked different, but will try it. Took bumper off, replacement piece did not fit. Contacted customer service (e-mail only, by the way...) and sent them pictures of the differences and explained why piece would not fit. Customer service said they see no issues and would refund but would not pay return shipping because they see no issue. Have reached back out multiple times and have gotten no response. I'll walk before I do any more business with this place.

I've ordered multiple times and never had an issue. The parts were correct that I ordered for my Mercedes. Shipping is what it is, but the packages have always showed up days early so I'm happy either way. The only thing that made me skeptical was when I was looking for a part, I found the part, and as I read through the description it read to be for a different part. That was the only complaint that threw me off about ordering. But it worked out. I'll order again.

Received completely wrong item, then RockAuto wouldn't issue the refund after we returned item b/c of 'different packaging'... even though it was 100% their mistake and horribly rude customer service on top of it.

First of all, there is no customer service number to call to ask questions about your order.

Second of all, I paid extra for my part to delivered quicker than standard mail. Checked the tracking this morning and said I won't receive my package until later this week. Because of these people, I have to take more time off of work to wait for this damn piece.

Lastly, to the rude lady who works as the receptionist at HQ is beyond rude. I wanted to speak to someone higher and told me no and then hung up. Order your car parts somewhere else! Somewhere more reliable!

I am a repeat customer and I ordered almost $300 worth of parts and I paid $86.98 for next day express delivery. That was 2 days ago and I still haven't received my parts. I sent 5 emails about me paying extra money ey fir next day service and was told all 5 times by 5 different people it's no guarantee I'll get it next day. Why have the option and take people money if it's a lie? I could've just waited fir regular delivery. They won't even refund half my shipping cost. I will not order again!

I bought an alternator from rockauto back in March of 2018, installed it, and my car broke down on the side of the road by June 2019. Diagnosis: it was a faulty alternator. I checked with my mechanic to see if there was anything done wrong with the installation, but he confirmed it was a faulty alternator that was bound to fail sooner rather than later.

I contacted rockauto with this issue, since a new alternator shouldn't fail in 14 months, and they said there was nothing they were obligated to do since the warranty on the part was only one year.

Instead of standing behind their product, they're hiding behind their policy. Their lemon of an alternator ultimately cost me time, money, & caused much frustration. I will never order through them again and would caution anyone thinking about ordering parts through them that they are rolling the dice and once the house has your money they will never give it back.

This was my first (and last) experience with RockAuto. The amount of automated steps required to return unopened and duplicated parts was unduly burdensome. I simply didn't send the parts back it was such an arduous process. There was also a part missing. That was about a $50.00 lesson. PLEASE use a locally based part store. Then if you have an issue, there is an actual HUMAN to speak with about your order. RockAuto is a prime example of the worst kind of fully automated poor service business model with absolutely no accountability assigned to anyone. AVOID them.

Had my nephew order transmission lines for my Cadillac. Delivered on time. But, with only one line in the box. Invoiced for both. Rock auto sent the other line. Both lines are wrong. So thought about the return. Labels, boxes, invoices. Pay return shipping. Not worth the trouble, waited two weeks to get the lines. Then have to go to NAPA to have them order the right parts. Just save your money and head ache. Buy local. Lesson Learned.

Never again. In Oklahoma

Ordered parts from rockauto. Paid extra for faster delivery with DHL. Parts have not arrived. Am pissed about it. I will never buy anything from rockauto again. Tried to cancel order. Could not because there is no customer service. Bait and switch scam. Charge extra and deliver late!

I have been buying car parts for both of my vehicles for over 5 years. Never had a problem with any. Fact is I had to have n intake manifold and gasket replaced on my 2005 Ford crown vic. Repair shop got that part at AutoZone. Had the exact same part number that rock auto had for that intake. I will continue to get my parts from rock when I work on my cars.

I have to do my own mechanic work to save money for my large family. Every time I use rockauto the parts come on time in safe packaging, and often times its early. Their website's set up makes it super simple to find the right parts for your vehicle and price compare. The tips section has saved me hundreds of dollars and time by helping me prepare when I need a specific tool to do a job instead of being surprised by a huge rental fee at a store. I recommend rockauto to anybody working on vehicles.