RockAutoReviews 1,684

You may look at various items to purchase but beware, they will give a different name and description of the EXACT SAME ITEM. And IF you buy it you are pretty much STUCK with it because to return it they will charge you enough return shipping so it is not even financially practical. And to top it all off THERE IS ABSOLUTELY NO CUSTOMER SERVICE! No phone number, no link, no e-mail, nothing! Just a "help" icon that is as helpful as bailing out the Titanic with a shot glass!

I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.

Part arrived faulty and cost me considerable money faultfinding. Rockauto refused to give a refund. They only offered a replacement but also wanted to charge US$157.44 in freight to return the faulty item. Replacement wasn't any use to me anyhow as we already replaced the faulty part as part of the fault finding process.

I ordered a part for my wife's Prius, it was shipped to our old address it was returned. They refunding my money a whole $1.69. I'm still paying for the part and I'm still paying for shipping. Now don't get me wrong I reordered the part and made sure address was right. So much for there return policy your still paying for the part and the shipping, will be last time I use them

I ordered a OEM radiator mopar from rock auto. The radiator they sent me from a dealership they use in Wis. Sent me the wrong part. Rock auto even after telling them the part was wrong had the nerve to charge me return shipping. This rock auto will never get my business again.They have no real customer support who you can call just email. Who ever reads this review do yourself a favor and get your parts from some where else.

I ordered AC Delco Pitman arm and Idler arm. The pitman arm was authentic AC Delco but the Idler arm was attached to the idler arm bracket and both are fake. I know because I have a real ACD bracket already and they are two different part numbers and would never be that cheap. The packaging was destroyed when I got it and no way Rockauto will accept the return. Can't get ahold of anyone to prove this with photos. Lesson learned. Don't buy this junk.

Rock Auto sold me the wrong engine gasket kit, then refused to take the $124 return. I ordered it by selecting my vehicle type, then the gasket kit that arrived was for a different smaller engine. I filed for a return to which they agreed to give store credit, having received photos from me of the gasket laying on the engine block for comparison. However they went back on their word, saying it was opened. The only way I could have known it was too small was by comparing it with the engine block. They refuse to entertain the notion of compensating me for their website error and going back on their word. I have all the pictures, screenshots and video to back it up. I literally gave them a picture of the gasket sitting on the engine block, and they said I didn't tell them the package was opened. Do not do business with these guys or it could cost you $$$$

I ordered brake parts for a E 350 Ford, but instead I received
brake parts for F 350, and rockauto will not refund my money. I can why see why they received an average 1.57 stars rating. They are bad, bad, bad. They cost me over $500 dollars

Never using this website again. Ive ordered twice and neither have come on time. They also have the worst customer service in the entire world. I would never recommend this site. Its worth it paying extra elsewhere

Ordered a parts and paid $14 extra for next day shipping. Label was printed on a Monday morning. Item wasn't delivered until 3 days later. Contacted Rocakautos horrible customer service and they said they don't guarantee delivery. I said I know that but UPS does. UPS said when I contacted them that they can provide a refund but I must have rockauto file the claim since they paid UPS for shipping. Now Rockauto won't respond to any of my emails. They are horrible and will scam you out of your money on shipping.

I ordered a water pump yesterday@ 10:08. Paid for it and Fed-X delivery for today, which was confirmed on my order. I learned tonight, a little after 5 pm there is NO customer service of any kind or any way to contact them for help. Help page says nothing can be done about it, because it shipped. Tracking page says it hasn't left yet. I checked their reviews WAY too late. The BEST rating I saw they have on ANYTHING is 2 1/2 stars! The rest is 1 star. Save yourself the grief. BUY FROM SOMEONE WITH SOME INTEGRITY!

Ordered and paid for parts. Tracking showed label printed, on 23 miles from my home. Package shows in USPS and enroute. 3 days now no tracking update no way to cancel order and just buy items locally. It's Friday and won't hear from rockauto or usps until next week. I'm done with rockauto. You can not contact them

I am located in Canada and I thought this is a good, reliable company. In the end, I had to pay a price for my naivete. I have ordered 2 refurbished break calipers for my car, under the condition that I will get a refund, after shipping back the replaced parts' cores. Their website says they offer a discounted shipping price, but there is no way to confirm or get a calculation of the shipping rates until after you actually made the purchase. When I did that, I got a "no can do" message on their site, saying that the refund cannot be done since the disounted shipping fees are higher than the refund for the used cores. Since there is no customer service (they proudly say they're an online only store) I have sent an email asking if there is a way to return the parts in person, since my son's in-laws happen to live about 20km away from RockAuto warehouse in Syracuse, NY. I got back a reply that sounded very much like a chatbot, saying that they have no in-person return and repeating the instructions for a refund that cannot have, according to the procedure on their own site. I then asked (via email, of course) if I at least can ship back the cores from my son's in-law address in Syracuse, and take advantage of the discounted prices they purportedly offer. Again, the same "chatbotish" reply, repeating the useless instructions I got in the first place. I replied again, asking for a live agent (or rep, or whatever) to interact with, at no avail. I even looked at shipping on my own, but the prices for shipping back from Canada to US a 24 lb package are going through the sky. It seems to me that RockAuto knew all along about this and kept it hidden, with the only purpose to lure you into a purchase that in the end makes money for them, and loses money for you. This is a DON'T BUY FROM ROCKAUTO big message for all my fellow Canadians. Go local instead, even if you pay more, and avoid being ripped off.

I ordered a water pumps (gates) for a dodge and (so far) haven't had any problems. I ordered a tensioner for a Buick (also gates) and it broke before we could even get it installed correctly. I went through the return process (because I didn't have the money to order another one) RockAuto told me as soon as they "received the tracking number" that it was coming back to them they would send me my replacement part. Keep in mind when I first placed my order I got my part in 24 hours (which is awesome). Tell me why my second "replacement part" took 6 days! They got the "tracking number" the same day I started the return process, just 2 hours after I did everything online I went to FedEx to return the "broken part". Anyways after I received my "replacement part" it was MISSING PIECES! Seriously! After I have waited 6 days and it's missing pieces! The first time I ordered I got all my pieces no problem. I WILL NOT do business with RockAuto again! I will go to the local part store and pay MORE to give me piece of mind I can check the box before I leave the store to no I got all my pieces, and if it does break (which I no things happen) I can run back to the parts store to exchange it.
1-18-2024.

I have ordered from them about 8 -10 times. Most of the time the parts work fine. I have received a few items that needed modifications to make them work. I have a few major complaints that Rock Auto should fix if they want to stay in business:
1) The lack of any method of communicating with a customer service person can be a deal breaker. Online only customer support is one thing. ZERO customer support is another.
2) I recently ordered coil/strut assemblies and shocks from them. Monroe apparently puts no padding or fixing cardboard at all in their packages. Rock Auto does nothing to mitigate that shortcoming. So, you can expect to receive bent parts in very eroded, holey carton board boxes. I had to take time re-form the bent brake line holders on the struts. I got them to work but the paint was gone and it was hard to get the brake line grommets into position.
3) Rock Auto returns portal actually has a way to request compensation for repairing parts that show up damaged (likely because one of us used damaged parts because they didn't have time to wait for Rock Auto to send suspect replacements and then sued Rock Auto for compensation). However, when I tried to enter a compensation value for heating and re-forming the brake line holders on my struts, the portal simply directed me to send the parts back for replacement. Not at all helpful.
4) Rock auto needs to allow users better filters to make IDing what to buy easier:
a) when a part (say a strut) comes in a left/right or front/back configuration. Let the user filter out all the stuff he doesn't want to see. Beyond improving the customer buying experience this will definitely reduce returns due to accidentally ordering the wrong part.
B) When a specific make/model of an item has unique installation component characteristics, Rock Auto should included that in their descriptions. For example: if you buy the Monroe shocks for a 2005 Ford Focus, you don't need to buy the mounting kit offered by Rock Auto unless you want the installation to look more like the OE shock installation. Again, potential here for better customer experience and an order return volume reduction.
Bottom line: You will usually get good prices for parts at Rock Auto, but you should consider the cost and time it will take to get the parts as well. You should consider whether or not you have the time/ability to make damaged or ill-fitting parts work. And, you have to be ok with never getting help for any issue Rock Auto does not consider worth covering in their CS portal

Rock Auto USED to be a great place for auto parts but their customer service has deteriorated this past year and I will now shop elsewhere! Don't be mislead by their "in stock" inventory - and don't be misled by their shipping options and the expected delivery date that you have paid for! It is all "smoke and mirrors" and then when your order fails to arrive in the advertised time-frame, they have the gall to charge you for the return! NEVER AGAIN!

Be careful. Website is not specific and no phone number for help. Ordered a part for my truck. Received it ok and part was sealed in brown paper, glued and sealed. Factory part. Of coarse you have to open it to check the part. Paper tore because it was glued. Of it did not fit my truck. Wrapped up in same paper package and returned for a refund. They said it was damaged and installed. It NEVER left my living room. They said no refund. Never purchase here again.

I received a part for a different year of the same vehicle. Following the return process (which states if it is their fault they will cover all costs of the return) when I got to the end of the return process it gave me no other option but to pay for the shipping. (Which was 3/4 of the cost I paid for the part originally) so I contacted customer service and there answer was it was not their fault because i ordered the part I received. Seems odd that I would order a part for a vehicle 28 years older than the vehicle I have….
So now I'm stuck with a radiator for the wrong vehicle. I will not be purchasing anything from them again because they obviously do not stand behind their own return policies.

This place has got to be the absolute worst places to deal with! Horrible customer service! I will be contacting the BBB!

Zero customer service, not reachable at all. They show parts for specific cars that are not for that vehicle. They refuse to update their system to fix these known issues. They will demand you pay for return shipping to refund the parts they knew didn't fit that year make and model.