Fred S.

We have had a SEARS - CINCH Home Appliance Warranty for several years now that was issued after they surveyed and inspected our high-end kitchen and laundry equipment. On January 13,2024 we noticed the refrigerator not cooling or freezing properly, so for our very first claim on this appliance, we followed the online warranty repair request instructions, paid the deductible, and then found out their contracted service provider couldn't even be there until January 16th, and then only to diagnose the issue and order any necessary parts, as apparently gone are the days when they dispatched a fully stocked repair vehicle and technician! By the time somebody showed and assessed what was needed, all the hundreds of dollars worth of our fresh and frozen food had spoiled and needed to be thrown-out! We waited and waited for the parts to arrive and then found out they weren't even ordered until January 25th - 9 full days after their technician was here! We continued to wait and wait and made several un-answered and un-returned calls then finally - we heard from customer service on February 2nd that some of the repair parts were not available from their preferred supplier and they decided to replace the unit instead of repairing it (even though the parts - all in-stock - could have been ordered from a different supplier). THIS IS NOW A FULL 3 WEEKS WITHOUT A REFRIGERATOR! So we look at the email with the replacement refrigerator they are allowing us to select from at HOME DEPOT - which still would need to be ordered and then a delivery date set up - and find it is just your garden-variety, under-a thousand-dollar, side-by-side refrigerator with a stainless steel front door - but NOT the fully-wrapped, stainless steel on all sides, GE PROFILE unit we have - which is the center-piece of our open style kitchen. Totally unacceptable! So their final offer to us was a $1425.00 cash settlement on a $5000.00 replacement equivalent refrigerator - and then no future refrigerator claims could ever be made under our warranty, inspite of our plan's $3000.00 refrigerator coverage maximum! We reasonably requested a larger settlement amount for our higher-end unit given our plan's coverage amount and current replacement cost, but were told that their cash or Home Depot replacement offer was our only option. Considering the money we have paid over the years for coverage, if you need to make a claim, be forewarned that we found through our unpleasant experience that the SEARS-CINCH WARRANTY as well as their contracted service provider to be UNACCEPTABLE AND BASICALLY WORTHLESS for us!

Rock Auto USED to be a great place for auto parts but their customer service has deteriorated this past year and I will now shop elsewhere! Don't be mislead by their "in stock" inventory - and don't be misled by their shipping options and the expected delivery date that you have paid for! It is all "smoke and mirrors" and then when your order fails to arrive in the advertised time-frame, they have the gall to charge you for the return! NEVER AGAIN!

For a Texas-based American company - you should be ashamed of your deceptive web site and dis-courteous customer service representatives! Your options for 3 day production and prompt shipping are worthless, especially when a product is needed in a certain time-frame!

As for the quality of their products - Can't tell you 'cause the order has NEVER arrived!

Take your business elsewhere people! This business has an "F" rating with the local BBB for a reason!

Just wish I had read reviews that were NOT part of their website!

Take heed - You have been duly warned!

Had Malwarebytes Premium for many years on their auto-renew payment plan, but the past few months they have not fixed an issue wherein their real-time protection mode will not stay turned-on, causing the program to miss malware & virus attacks on my Windows 7 based desktop. Their tech-support was useless, would take an entire day to respond, and their email "solutions" would typically arrive at 3AM Eastern Time with no phone support capabilities whatsoever! My only solution was to completely uninstall their program and purchase another product (Norton). I have requested a refund as I had almost a year remaining on my subscription, but they refused saying it is against their policy. My recommendation: STAY AWAY!