RockAutoReviews 1,685

They want you to pay for return materials when its their fault for sending wrong parts or even if the part is damaged in transit radiator was dropped so hard crack polymer end and smashed trans line...
WILL NEVER ORDER FROM THEM AGAIN. Im not rich vehicle is still down waiting for a refund or exchange and still have neither WTF

I bought auto part that was not as described nor matched the image on the advertisement. I sent it back and got a refund extremely quick but RockAuto deducted return shipping. I think it is ethically wrong that they deducted return shipping from my refund when the seller was 100% at fault. They are a big company that can easily absorb the shipping cost whereas I am unemployed so every penny counts. I wlll never ever buy from Rock Auto again as their customer service has left bad taste in my mouth.

This site sucks. And there return process is the worse. No phone customer service. I will neve buy from them again. Bought a set of BMW coils and spark plugs the could was broken on day one. Spark plugs caused mi fire. Was not able to return then within two weeks of purchase. I will stick to FCPEuro.

If I could leave less than ONE star I would. I paid $45.04 for the part, taxes and shipping included. However, I had to return the part because it was a manual mirror instead of a power one. I was already upset they charged $8.01 for a return label, but I did it anyways because it had to be returned. If you do the math on that, I was supposed to get a return of $37.03 back but I was only issued $26.33 back. WHAT A RIP OFF! You already charged for the label, geez … Just give me all my damn money back! I'll never do business with these pricks again!

I'm so stupid for ordering from them. I got an order from them back in like 2013 and figured I would use them again. I figured my cost and shipping and determined which places to ship from in order to get the the lowest shipping costs. I took a long time. My order came out to $140. I order small stuff like filters and windshield wipers etc. Well 5 of the 17 parts did not fit. One of the parts they wanted me to ship back at my own expense, was a $3 part. Terrible web site for confirming parts are going to actually fit or be the parts they say they are. Even if you believe you are ordering the right part there is no guarantee it will be that part or even fit and who knows if they will give you a return, it is all done by computer and asking questions. There is no option for I ordered the correct part, the correct part was shipped, but it did not fit. In this case they may accept the return, but you pay shipping back. You will waste more time trying to find out how to return, contact customer service, and return than it is worth. Their site is designed to make returns and contacting customer service so painful you just won't do it. Just a sleazy way to operate. Figuring people will just take the abusive return policy and no customer service and just no return parts. Splitting cost of shipping on returns when it was their fault or forcing you to pay for a return when it is their fault. Recommend just calling your credit card company and doing a charge back. Better yet, order somewhere else. It is just not worth the headache to deal with this company. Most parts can be found for the same or less. Remember their shipping costs are high and you end up losing any savings with the stress of returns and lost money on returns. This is not a place to take any chance on unless you know exactly what you are ordering and are prepared to accept the high shipping and headaches. Frankly, I don't want to see this company again in commercials or popping up anywhere. I want to delete them and block them from my browser. My children have seen the trouble I have had and so have friends and neighbors. I tell everyone, it just is not worth it!

I should have known to avoid a so-called company that doesn't have human being customer service you can speak to. I paid $655 for two catalytic converters that they claim to be Walker brand. Immediately after placing the order online I sent their email address instructions to put cushion or padding in the box that they ship them in. Too much of my absolute disgust RockAuto sent the catalytic converter with absolutely no box at all. The incompetent morons neglected to cover the O2 sensor port at all. They demonstrated an awful effort to cover the inlet of the converter. Any debris or anything could have gotten into the internal components of this catalytic converter during shipping. Just my luck RockAuto will probably expect for me to pay something towards shipping these back to them. I believe after paying $300 for one of the catalytic converters they could have at least put it in a box. The inlet opening is poorly welded as well. I wish people could still get embarrassed because clearly at RockAuto they have no shame.

I would give them a -5 star if available. I purchased parts (transmission filters and fluid) on there website for 4 different cars for work planned when time allowed. Some of the parts came loose, without packaging or identification in the boxes. Came to find out when trying to service these 4 cars that 2 of the 4 filters were wrong. I found out that i had waited to long to return the parts. I lost $45.92 which I would have spent with them. Note, there search engine specified these parts incorrectly. RockAuto does not have a arbitration for returns

Tried to buy an Antenna for 25.96, when I filled out my address, it informed me to make a change to my zipcode to make sure there were no issues shipping my item and i could receive it promptly. So i followed their advice and the day it was supposed to be here i got an email that my address was wrong, they cancelled my order and were going to refund me $8, NOT the full amount of 25.96!
Very unlikely to ever order anything from these fools again.
The whole thing was a waste of time and money! AVOID!

Rockauto used to be a backyard mechanic's best friend! BUT they have started charging US dollars to Canadian totals...even though they CLEARLY show prices in CAD, shipping in CAD, total in CAD...they THEN adjust it to USD and your price has a HUGE INCREASE on the price you're paying! Should be illegal! I won't support a low down take advantage of customers business like this, anymore! What was once recommended, now is warned to STAY AWAY FROM THIS DIRTY BUSINESS! Image attached, if you don't read the paragraph at the end and simply go by the PRICE STATED ON EVERY LINE THAT CLEARLY STATED CAD, you don't know until your account is debited the USD! F'em!

I ordered a new headlight for my car. It got to my house and I proceeded to put it in. When I plugged in the blinker light, it didn't work. I pulled out the old blinker light, and plugged it back in, and it worked just fine, so I know that it is an issue with the part from RockAuto. When I get on to request a new electrical set up for the headlight, they don't have the option for it. I just have to return the light, but I HAVE TO PAY THE RETURN FEE. So, because they sent me broken garbage, I have to eat the cost of it, or PAY TO SEND THE GARBAGE BACK. They have no customer support to speak of. Stay far far away from ROCKAUTO. They are not worth the hassle.

First, as a person that designs and builds websites the website is atrocious. All the menus and selections are hard to navigate. But down to the real issue. They have zero customer service. Even if you go to the About Is page and call the number, it's literally just a recording saying they don't do customer service over the phone. What?! You can't do any kind of customer service with the website either except to initiate a return.

My issue was I needed a connecting rod. Ordered it, and the shipping I picked said 2-4 days. Checked tracking 2 days later and it said 7 days, and that the order had just shipped out that day. We were in a time crunch to get the rod to my mechanic and didn't have 7 days. So I bought another one from the dealership for $75 more, and then the one I ordered showed up the next day at 3 days. I get that shipping is out of your hands but when time is a factor and you tell someone 2-4 and the tracking shows 7, and you don't even give people an option to check up on it and see if the tracking is legit it's a problem. And what's really messed up is I could have had Summit transfer it from another store in 3 days and saved $75 and all this headache. Rock Auto isn't a real company, it's a middle man that relies on shipping by outside carriers that they have no control over. Don't waste your time using them, just buy local. It's not worth the $5-10 you're saving.

Ordered felpro part #******* gasket for my '06 Express 4.3l (X) exhaust donut as listed on the RA page. Felpro Packaging specifies 4.8l and 5.3l only. Nevermind a remedy, I can't even advise/confront them on the underlying issue. Imagine being a business and thinking you don't have to answer to your customers. It's like dealing with goobermentals. I think y'all forget who the customer is. The dynamics at play are: I have the money you want. No more service, no more money, buh-bye. Auto parts I can pick up on any darn street corner... or Amazon.
Everybody thinks they can manage by ai which is stupid. Both the concept and their ai. Platform types, particularly their FAQ crap, never think they're the problem.
Pro tip for purchasing from modern amateur shippers: 'shipped' no longer means shipped. It means packaged, labeled and ready to be pickedup/transfered to shipping carrier whenever that next transition point is. UPS usually makes commercial pickups (from scheduled shipping accounts) near the end of the day. Whereas USPS likely to be more like mid day.

Purchased a part that took 25 days to get - quoted 5/7 days and cost $110. They want to pay return shipping to get a refund! You cannot speak to a human when trying to contact them. Buyers beware - stay away from this company

I bought an entire brake set from Rock Auto... received Rotors, Brakes, Calipers charged 37.50 x4 =$150.00 for Cores on Calipers
1. Parts received on time however... Wrong Parts (rotors) received from Rock Auto
2. Contacted Rock Auto... No response on Phone. Needed to fix the truck
3. Bought Correct Rotors from LOCAL AUTO PARTS STORE SLIGHTLY LESS EXPENSIVE.
4. Went to return cores GUESS WHAT they dont pay for COres to be returned they need you to ship 25lb ea. Caliper to Rock Auto GUESS WHAT the cost of Shipping and handling outweigh the $150
5. IF YOU SHOP HERE UNDERSTAND THE LACK OF RESPONSE FROM ROCK AUTO AND THE DIFFICULT TIME TO GET HELP on RETURNS AND THE CORE CHARGE SHIPPING PRICES MAKES ROCK AUTO MORE EXPENSIVE BUY BEWARE

Received damaged box, on the outside, and damaged box on inside. Parts looked like they had been installed but rock auto would not stand behind a refund or replacement. Poor customer service as they said ship them back at my cost but would not give a refund. Not sure how that works but will not give this dishonest company any more of my money.

Ordered knock sensor on 01/05/2025= shipped 01/06/2025==received on 01/21/2025
Usps lost my part again--blame it on the fires-blame it on the hurricane helene--blame it on an ingrown toe nail
USPS you SUCK like Linda Lovelace
Rock autos response after they were lost for 8 days---give usps two more weeks to look for your parts
Rockauto then offers me 5 percent discount to order more parts--you can stick that 5 percent up your bass
They do not care about the mechanic trying to make a living

I just today purchased a part for my truck and paid the extra money to have it delivered early only to get my invoice stating that it would not be early and there is absolutely no one to contact! So in other words, if you don't want ripped off go somewhere else.