RockAuto

Canadian Customers Be aware!
If you choose an item,buy it and within 2-3 min decide to cancel the purchase, it says item is already shipped and you'll receive it! So you won't be able to cancel the transaction even if you chose the wrong part by mistake which not fair.

Also within the past year they have a few shipping costs which varies depending on the purchased item. I tried different options and even if you buy 3 items the website will charge you with 2 different shipping fees to gain more benefit from customer. Considering the shipping cost most of the time If you buy the same item from Canada it will cost you less!

I hesitated to purchase from here due to the many bad reviews, but I didn't need anything significant, so I pulled the trigger. The prices were too good to pass on. Glad to report I got exactly what I ordered and promptly. I placed my order Monday morning, and the site said it would be here Wednesday (two days later), which worked for me as I was out of town. To my surprise, it was delivered the very next morning. I just got home, and everything ordered was well packaged and correct. I just put the parts in my car, and everything fits as described.

My first Rock Auto purchase was a success, so I will be getting my parts from here in the foreseeable future. If you're considering RA but are thrown off by the bad reviews, I suggest experiencing it yourself and forming your own opinion. I did, and I'm glad I did. I no longer have to overpay for car parts.

First off, they ship to Guam where many other online retailers don't. Their prices are also very good. I have ordered dozens of times from them and had received the wrong parts twice. Their return process does though. The site navigation is super easy but sometimes it helps to know the actual part number.

HUGE selection especially if you are into older vehicles, great prices (some things are literally half the price of their competitors). Pain free shipping but it can be expensive. Great about fixing any mistakes they make so long as they hear about it in a timely manner. Helpful customer service, easy to navigate website. Even though it's an American company, their website has an option to display prices in different currencies and it gives a shipping estimate that includes duties, taxes which hasn't been wrong for me yet (about 20-25 orders) I will only buy car parts from them.

I've made lots of purchases from rockauto for multiple vehicles for at least 10 years. (5 boys, old cars) I've most always had good results and the parts are as described. Only one time did I receive a defective distributor cap (internal short) that cause me some headaches but out of dozens of purchases that is the only one. I received a refund for the defective part but I had to pay a mechanic to figure out what was wrong because I didn't expect a new cap to be bad. Prices are usually better than local auto parts stores even taking into account shipping cost and they have saved me a lot of money. Make sure to use 5% discount code they email you or search for it on the web.

I've ordered a lot off of Rockauto and never had a bad experience, great prices, amazing shipping times to the east coast of Canada, good packaging, cool free fridge magnets and they send me discount codes at least once a month.

I was skeptical at first reading all the bad reviews … but I ordered 2 complete struts and a new mirror assembly for my 2012 Dodge Charger. They are now installed all parts were accounted for. Only flaw I do have is paying extra for next day shipping at 10 am on Friday and it didn't come until Monday. I thought I would get it on Saturday. But I'm over all satisfied saved me a a couple hundred dollars or so. So satisfied I created an account so I will be a returning customer

RockAuto was one of the first online auto parts stores, founded by two brothers who had worked in Detroit Auto industry, they have a long history of providing information that was formally held by the auto parts dealers. I personally have bought over two dozen separate items from them and never had a problem. My core returns were always credited promptly and if anything products arrived early rather than late. I think people should keep in mind that people rarely post positive reviews they almost always post negative reviews so their reviews are skewed that way.

Bought a fuel pump assembly for my 1995 Jeep Wrangler and installed it myself 18 months ago. Well, the pump failed, leaving me stranded at a really bad time. Had to spend $400+ having repaired ASAP. Screw these guys! Their warranty sucks! If I had the time, I would file a small claims suit against them. The gas tank must be drained and removed to install pump assembly. New parts should last longer than 18 months.

I needed parts pretty bad, found what i needed on RockAuto. However I am out $50 on an overnight delivery fee that never happened. It's been 2 days now and no parts. FedEx won't do anything about it either. I highly do not recommend this site if you need parts right away. They rip you off for the extra fees.

I accidently ordered rear brakes for my Buick Century, when I should have ordered fronts. I reordered the fronts and they arrived quickly. I promptly sent back the ones I mistakenly ordered, and a credit was promptly issued, but for $26.03 less than the original order. I've no problem with them deducting the $11.03 that they said they would deduct, but they STOLE an additional $15.00 with no explanation. I will no longer be giving Rock Auto the $1500-$2000 annually for their parts. I've put up with their refusal to treat me honestly for far too long. I'll buy locally moving forward.

RockAuto a few years ago used to be a good place. The interface is still nice. They have tons of different parts to choose from.
But recently their descriptions became not truthful and their matching capabilities became far from perfect. In addition they ship from multiple storages, so the shipping becomes quite expensive.
As an example, here are my two last orders:
In one case I ordered the oil filters, they claimed they should fit my car, but they didn't. So I ended up selling them on craigslist.
Today I received a 3 cabin filters, RockAuto in the description claimed they are charcoal filers (we have fires here), but actually these filters are cheap Chinese "you can see through the filter" type ones.
Of cause the return is not free, so I am sending it back just because I don't want to deal with it here. Again, I lost the money.
It is shame!

I like the fact that the carry many different manufacturers of the same part. Rocks descriptions are good making it easier to get the correct part. Whats really cool is they offer kits, for ex. They offer a brake kit that has 2 rotors, pads at a reduced price.

The cons are: if you order a few different parts, they come from different places and each place adds shipping.

Tricks, you can get an oil filter for $2.5, but 4 bucks to ship, so order 4 at a time, this works well for items that are small and lite.

I am buying parts at rock auto again, I guess only because of the prices on some things.
But I'm planning ahead so that I know the parts will be here before I need them.
So I guess my advice is, if you have time you can save some money buying from rock auto
If you're broke down and need it fixed right away, go to your local parts store.
Also be sure that you're ordering the right part
If you order the wrong one you're probably going to be stuck with it.

Dealing with a dealer online is not a good way to communicate. Customer service should be handled by phone sometimes. I had a problem with them concerning a package that was not received. The value was about 9. Dollars. They shut the door on my nose after they let me know indirectly I was a thief. That was not right. I received packages with values exceeding $200 and never denied or claimed anything. Come on! Who would play games for a $9 value? Communicating online made things complicated unnecessarily. Finally, I found the missing package waiting at the post office. Rock Auto sent me a message saying it was delivered before I actually picked it at the post office. I was confused. At my house there was no delivered package. The email was saying it was delivered. Rock Auto is a good supplier in terms of price and speed delivery but they should improve in terms of communication. Online should not be the only way.

Only place I know that charges you shipping to return caliper cores and does nothing for you when you pay on their own site for overnight shipping of $121 and some of the parts don't show up for a few days. No telephone or chat for support, only email and they say nothing to do with shipping is their fault. Amazon is better or your local auto parts store, than rock auto. Don't use them!

Bought a radiator from RA, delivered by FedEx with one end of the box ripped open with parts missing. Driver dropped it off in front of our garage, instead of our covered front porch for every thief to see and ran like a scared rabbit. NO KNOCK as he knew we would refuse the box. Contacted Rock Auto online within 10 minutes. THEY DO NOT TAKE CUSTOMER SERVICE CALLS OVER THE PHONE ACORDING TO THEIR ANSWERING SYSTEM. Waited three days for and answer and never received one. Found out they want you to pay again for a return label after already paying for a damaged delivery. I WILL NEVER BUY FROM ROCK AUTO AGAIN. NAPA treats their customers well like most companies do.

Worst customer service ever paid $75 for expedited shipping was supposed to all be delivered by Tuesday and here we are Thursday afternoon and still no parts from rock auto very disappointed use to love rock auto what a $#*! hole and like I said no customer service at all go f**k yourself rock auto you suck $#*!.