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Roaso

How would you rate Roaso?
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Georgia
1 review
1 helpful vote
Follow Barbara K.
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Hallmark shirt
January 7, 2021

Just like other customers have said, the shirt does not match the description. It is supposed to be a 3/4 baseball shirt but is definitely long sleeve. "Sleeve Length: Three Quarter
Sleeve Style: Raglan Sleeve" NOT. Size L same as US size 10? NOT either. It is giant. Reddish color is off, print is jagged, all in all a piece of junk. Trying to return but not one responding to email. NEVER again. Very disappointed!

Date of experience: January 7, 2021
California
1 review
6 helpful votes
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I ordered my items March 5, here it is the end of April still haven't received my order. Reached out numerous times and no response. I had to file a dispute through PayPal will not be ordering from this company again.

Date of experience: April 24, 2019
Georgia
1 review
3 helpful votes
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This company sucks
April 5, 2019

I ordered from this site and never received my order. I've emailed them 1,000 times to get the same bs message saying in transit give it more time. I just contacted my bank to file a dispute and get my money back into my account. These people are not an official site. Don't allow them to take your money also.

Date of experience: April 5, 2019
Georgia
1 review
2 helpful votes
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Scam
June 11, 2021

This company will send your order, but it will not be as described, and it will be sent over a month late. With the little communication they give to try to save face, is minimal with only a fraction of the cost refunded. I don't even think they would truly refund that amount. (I tried submitting evidence, but when I clicked "Add Media", it would not allow me to attach a document.)

Date of experience: June 11, 2021
Michigan
1 review
4 helpful votes
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I am soooooo glad a review page exists. I was going to order this really pretty dress I saw on this site and put a rush on it so I could have it in time for the white party on the 20th of July after reading these reviews it's going to be a big fat NO! Thank you guys for your honesty.

Date of experience: July 9, 2019
Georgia
1 review
6 helpful votes
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No customer service
June 11, 2020

This is one if the worse online store I have encountered. There clothing are of a poor quality & they do not provide any address for return. Neither do they respond to emails. There clothes are reasonable but not of a good quality

Date of experience: June 11, 2020
Florida
1 review
5 helpful votes
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The items I purchased were of a cheap quality of material. They are not true to size and as soon as I received them I wanted to return them. I reached out to the customer service email as they don't offer a phone number. (A mess) after 24 hours I get a response asking me to send pictures of the items. What! My questions were not answered at all. I will never order again. It should not be this frustrating to shop! I will be sure to tell all my friends the same. Very unprofessional.

Date of experience: April 30, 2019
Illinois
1 review
3 helpful votes
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Clothing that arrived doesn't look like the pictures at all. I ordered a light green sweatshirt with black writing. A very dark green very thin shirt (not sweatshirt) arrived. Black lettering on the dark shirt could not be read because the background was so dark. Looks like I could have made the shirt on my own. Very very cheap looking. I would never ship something like this out to people. On top of this, the order took over a month to arrive. Very disappointed!

Date of experience: December 3, 2020
New Jersey
1 review
5 helpful votes
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Wtf is my order
July 1, 2019

I'm such an idiot for not checking reviews before purchasing! Going on vacation in August and saw some cute fits to purchase. They promise 8-15 day delivery and on the 15th day the order is still pending. Stuck in China some damn where. The about us didn't mention anything about it coming from China. I better get my $#*! and someone IS ALWAYS HOME!

Date of experience: July 1, 2019
California
1 review
1 helpful vote
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I placed an order with this company on October 17,2018. I got a confirmation on Oct. 22, that my order shipped. I paid $10 for expedited shipping, which by their timeline on their website was 3-7 business days! The 7 business days had passed and the tracking number that they gave me wasn't updating so I reached out to customer service by email. I was basically told that that they have no control over shipping and how long it takes a package to arrive once they ship it out. I proceeded to ask for a refund of my shipping fee which was denied because they wanted to offer me a percent off coupon on my next order instead. They take your money offering a promise of expedited shipping but don't inform you that your order is coming from China. It's best to just not shop with this company at all. Their customer service is absolutely horrible and I'd rather spend my money with a compnay that appreciates their customers.

Date of experience: December 16, 2018
Michigan
1 review
1 helpful vote
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False advertisement
March 13, 2017

They advertise the clothing with shapely women, but the sizes are off by at least 2 U.S. sizes, therefore unless you are a size 5/6 maybe 7/8 slim person, you may as well look say nice but keep it moving. Then i wrote an email to return the to small items b/c of false advertisement in sizes and models, and i was told "cant you give to someone who can fit it, b/c it wont be worth the money to return. And if u return after you pay for postage, we will deduct custom fees." Well i guess its not worth returning when u can get 5 outfits under $100. Dont order from this site unless you are 5/6 or highest 7/8 slim and under. Slim means straight body now curves!

Date of experience: March 13, 2017
New Jersey
2 reviews
7 helpful votes
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HORRIBLE!
May 27, 2018

Wish I would of read reviews about this site first. Received my order lasts week after waiting a whole month. The clothes are cheaply made and are sewn horribly! Looks like the've been made by kids. Everything I ordered looked nothing like the picture. They offered me only 5.00 if I returned all my items, However If I returned everything I would have to pay for shipping which is 35.00 then wait for them to refund me my money. 84.00 down the drain! Please do not order from this website, you will be disappointed!

Date of experience: May 27, 2018
Minnesota
1 review
2 helpful votes
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The clothes look nice online, but when I received my dresses they were either snagged, beading was already fallen apart, and/or smelled like they were washed in diesel. To make matters worse, even though Im still within the refund timeframe, I was asked, could I keep the clothes or sell them to friends? They then proceeded to tell me that shipping back would cost me $40 plus so how much would it take for me to just keep the clothing. Its now been weeks and I have not received any amount of refund and they are not responding to emails. Do not use this site.

Date of experience: November 2, 2017
Pennsylvania
4 reviews
6 helpful votes
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If I had a photo, I'd include it but...
Absolutely no customer service at all!
Still waiting for merchandise bought for gifts so I cannot comment on the quality.
I will NEVER use this company again.

Date of experience: December 5, 2020
California
2 reviews
2 helpful votes
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Purchased a jumpsuit that when arrived was totally not as pictured or described. Never responded to my emails. I reported it to PayPal and won the dispute but was told I had to pay shipping which was Almost more than the poorly made item. Don't buy from them ever.

Date of experience: September 10, 2018
Georgia
1 review
1 helpful vote
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Roaso
March 23, 2018

This website have been popping up on my FB and my IG. I really liked what I was seen so I decided to place an order on 3/3/18. Today is 3/23/18 and I did not receive anything. I also went ahead and paid $10 more to receive my purchase 5-7 days I believe. Nothing came! I did reach out to Roaso via email and they stated the orders was on a delayed... i have just read other reviews were ppl are saying they never received there purchases nor got there money back. I am kind nervous since I should have received my purchase or should be able to talk to someone regarding a refund... My rating for this company is a 0

Date of experience: March 23, 2018
Florida
1 review
5 helpful votes
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I order a two piece outfit off their site 5-11-20 they said my order had been shipped out but the tracking number they gave doesn't work I been trying to get in contact with them for 2 WHOLE WEEKS and still no response at this point I just want my refund if the can't send me my outfit

Date of experience: May 23, 2020
North Carolina
1 review
12 helpful votes
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Some bull$#*!
May 19, 2017

I never received my clothing. I spent $50 on 2 matching sets and even paid an extra $10 for expedited shipping and my $#*! still not here. I emailed the company only to find out that there tech support email isn't even real, after I emailed them I ironically received a tracking number. My tracking number stated that my package was delivered the day before, however I've been home all day and haven't received anything. This website is some bull$#*!, do not purchase anything from here, for it is a scam! If I could give them negative stars I would!

Date of experience: May 19, 2017
Tennessee
1 review
2 helpful votes
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I never received my order shipping information still states the Same thing. They won't refund what I spent. Customer satisfaction isn't a priority of them. Please do not order anything from this site. If I can do a zero for overall rating I would be selecting that

Date of experience: March 16, 2017
Illinois
1 review
2 helpful votes
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You can buy these same clothes at lovelywholesale.com much cheaper.

Shipping is not free, it depends on the weight of what you buy.

But at least you do receive your clothing.

Check out lovelywholesale.com for yourself.
I shop there all the time.

They are based in China. They ship immediately, but it takes about three weeks to get
Through customs to your address.

Just trying to help the sisters out to save money! Peace!

Date of experience: June 6, 2017

Overview

Roaso has a rating of 2.2 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roaso most frequently mention tracking number, order anything and costume material. Roaso ranks 190th among Women's Clothing sites.

service
18
value
17
shipping
19
returns
17
quality
19