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Roaso

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Alabama
2 reviews
3 helpful votes
Follow Tameka T.
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This is the worst online shopping experience I've had. Very poop customer service. I've already told you my issue and have requested your return address. But you have yet given it to me. I will never order from you again. Your a Rip off. Stealing peoples hard earn money. You have very poor service, and very poor quality of clothing. I will report on every Social site that your Fake and have you shut down.

Date of experience: November 15, 2017
Pakistan
1 review
0 helpful votes
Follow Maryam A.
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I was recommended to try swim suits and tops from Roaso by a friend of mine who sounded like a really satisfied customer. Based on her recommendations i orders swim suits and some other stuff. I was impressed by the variety of products available on their online store. Products arrived at my home quite quickly beating my expectation and i was really happy to find all products right according to my selection. I would like to thank Roaso for their stylish and comfortable swim suits etc.

Date of experience: January 16, 2017
District of Columbia
1 review
3 helpful votes
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Fraud
November 27, 2017

Do not purchase anything from this company. They do not stand by their return/refund policy as described on the website. When customer service was contacted I was told to take a picture in the clothing before they considered the exchange- They are overseas so they get your money but if you are not satisfied you are stuck with their product. I was told to sell it to someone else to recoup my funds. Never again

Date of experience: November 27, 2017
Saudi Arabia
1 review
2 helpful votes
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I really enjoyed this company. Their online customer service is the best, and i got my goods delivered to me on time without any delay. I am surely going to use them again. Thanks for the great service.

Date of experience: March 2, 2017
Virginia
1 review
4 helpful votes
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Missing shirt
March 3, 2021

I ordered 2 items & both items were sold out. I received a refund for 1 but not the other. This company is fraudulent & I have no plans to purchase again from them.

Date of experience: March 3, 2021
Oklahoma
1 review
1 helpful vote
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Do not shop here!
November 8, 2017

Ordered a dress here. Took over 3 weeks to come in! Tracking was horrible! Didnt like the way the dress fit. They kept going back and forth with me threw email! Offered me $3 and asked if i could sell it to a friend! Also said they would give me 15% of coupon! Please save your money and do not shop here! This was my first time buying an outfit online and NEVER again! Not worth the headache!

Date of experience: November 8, 2017
Netherlands
1 review
0 helpful votes
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Quality Service!
June 22, 2017

Its my first experience with Roaso and it was awesome. I bought a maxi for my wife as her birthday gift and she really loved that dress. Cloth quality is so good and it was as beautiful as I saw in picture. I wanna Thanks to Roaso for their quality service, fast shipping and good communication with customer. I will definitely buy more products from here in future. Recommended to others.

Date of experience: June 22, 2017
Georgia
1 review
7 helpful votes
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On 9/28/17 my first order was placed with Roaso, I also paid 10.00 for express shipping which states 3-7 days delivery with a guarantee of your item arriving in 5 days, it is 10/4 and I have not recieved the shipping information. I've emailed them 20 times and still no response, tomorrow on 10/5 will be 7 days no nothing but they have received my money. This is not good for a new customer. Bad business

Date of experience: October 4, 2017
New York
1 review
11 helpful votes
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Save your $$$$
October 9, 2016

People this company is not even located in America. Its located in China. The clothes are cheap looking and not even the same ones from the picture. They claim that if items is returned then we would have to pay a custom fee which will most likely eat up most of your money or all of it. And don't forget you would still have to pay for mailing. Their only solution is to offer a "15% coupon code", but who in their right mind would buy anything from this place twice? Stick to companies in America or at least, the ones in out HEMISPHERE. They shouldn't even be allowed to sell anything here!

Date of experience: October 9, 2016
California
1 review
3 helpful votes
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Stay away
January 19, 2018

I placed an order with them because of something that caught my eye on instagram. I ordered 2 shirt dresses - big mistake - they were nothing like the pictures and the quality SUCKS. There is no number for customer service - so you have to send an email, I sent an email requesting a return label because on their website you cant initiate a return without speaking to customer service (red flag). I got the first reply asking me to take pictures of the merchandise - which I kindly declined and asked again for a return label. My second reply came from another rep who informed me that it would cost 20-60 dollars to ship the item back which is my cost (the items only cost 51 dollars) so my best option would be to sell the items to someone else. As stated from others do not I repeat do not buy from the company.

Date of experience: January 19, 2018
North Carolina
1 review
4 helpful votes
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It took almost 1 month 1/2 for three shirts! One shirt was too small, the metchandise was not packaged appropriately and their straight BS. I had to contact PayPal in order to get a response from them, and they asked me for more invoice # along with misspelled words in the email. Very unprofessional! I rate them a -10.5 & most of the people who response are positive are full of it too! Probably are not legitimate people either! Never again $#*!s!

Date of experience: December 15, 2016
Georgia
1 review
5 helpful votes
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RIP OFF!
April 14, 2017

I purchased a dress from this site back in November for 26.80, I have sent the item back in December, and the merchant stop responding. Not only did they not refund my money, but I spent 15.00 to ship the item back because they refused to pay for shipping. When you buy items from overseas be very careful because you are unable to track your item when it gets past customs, and this is something that they are aware of. The dress that they sent to me stunk really bad and looked like a superwoman costume! Do not purchase from these people!

Date of experience: April 14, 2017
Nigeria
1 review
0 helpful votes
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Awesome experience
November 9, 2017

I saw the site and I somehow doubted if I could trust them but I decided to give it a try and i ordered The roaso sexy deep v neck patchwork long coat and am loving it, the texture feels great, amazing quality delivery was super fast, unlike other site where I was not satisfied with their costumer service, the customer care could relate to the little challenges I had. The Cloth look like a nice buy with promising quality. So in love with my coat, looking from mirror to mirror. Hubby is laughing.

Date of experience: November 9, 2017
New Jersey
1 review
1 helpful vote
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Dont Waste Youre Time.
November 9, 2017

I bought a dress that I was planning on wearing for my homecoming and when it came in it was completely see thru, itchy material & low quality. Their customer service is trash and still hasnt no replied to my email about a return or exchange.

Date of experience: November 9, 2017
Wisconsin
1 review
10 helpful votes
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DO NOT ORDER FROM THIS SITE! It is a scam! Dont let those good reviews fool you, those are just people who are paid by them to give good ones. They are horrible. Its been a month in a half and i still havent received my items. I emailed them and kept getting the same automated message back everytime. They sent me some bogus tracking number that kept saying my package was in China. Save the disappointment!

Date of experience: December 7, 2016
Wisconsin
2 reviews
4 helpful votes
Follow Jerry B.
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We have made several purchases from Roaso for our local store and there is nothing to be disappointed about. There products look just as stunning as they do on their website in the pictures. I dont have one complaint from our customers as to the appearance of the clothing. Their customer service is what every company should have they are there to answer your questions and all of your concerns. Along with their customer service they offer fast logistics when you place an order there is no time waiting for the clothing. From the clothing to the customer service that is provided by roaso my company will continue to make purchases from roaso and we recommend to you also that they are a great company and truly care about their customers.

Date of experience: November 1, 2017
Florida
1 review
0 helpful votes
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I got my long sleeves two-piece swimwear here. I was not so sure it would look as good as in the photos but I risked it because it looked so lovely. I am so happy with the delivery. The logistics was fast, I got it faster than expected! And guess what... it looked just as stunning as in the picture! The colors are vibrant and it looks good on me. I can tell it's high quality. The fabric feels so nice on my skin and it has a great fit. The best part is they have excellent service. Will definitely shop for other clothes here again.

Date of experience: June 9, 2017
Texas
1 review
2 helpful votes
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Fraud!
October 8, 2017

I place two orders on 9-17-17, As of today I have NOT received my order. Ive email no response. Tracking numbers provided arent real. This is a fraud website. Do NOT order anything from this online store.

Date of experience: October 8, 2017
California
1 review
0 helpful votes
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Love Roaso!
August 27, 2017

I have ordered multiple outfits from roaso and every item is the perfect fit. I also had issues before and contacted customer service, they are always on top of things and answer my questions promptly. The items pictured are exactly what they are when they arrived. I will keep ordering. Roaso is my go-to shopping website

Date of experience: August 27, 2017
Michigan
1 review
2 helpful votes
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Terrible customer service. No refund or exchange. A total waste of time looking and money spent. CHEAPER THAN CHEAP fabric.
Looks are definitely deceiving. No realistic solution to solving issues with unwanted items. Location-CHINA.

Date of experience: June 13, 2018

Overview

Roaso has a rating of 2.2 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roaso most frequently mention tracking number, order anything and costume material. Roaso ranks 190th among Women's Clothing sites.

service
18
value
17
shipping
19
returns
17
quality
19