business logo of Ring

Ring

How would you rate Ring?
grey star
grey star
grey star
grey star
grey star
Oregon
1 review
1 helpful vote
Follow Barbara R.
Unfollow Barbara R.
Send Message
Share Review
Report Review

I had issues with my out of warranty ring cam camera. The tech guy, Jeff worked with me for about an hour. He determined the camera was faulty. They are not only sending me a new camera but reimbursement to have handyman reinstall, credit for my monitoring fee for the rest of this year and credit a full for next year. I've never had a technology company make me so happy. I'm a fan of Ring for life

Date of experience: January 15, 2022
Minnesota
1 review
1 helpful vote
Follow Bonny M.
Unfollow Bonny M.
Send Message
Share Review
Report Review

Customer Service
October 14, 2019

I keep getting the same replies like a loop. Same msg about my value. They send a code, I respond with code MAC ID and photos. Three times I've sent and then it starts all over again. It has been a month now, what gives?

Date of experience: October 14, 2019
Canada
1 review
0 helpful votes
Follow Len C.
Unfollow Len C.
Send Message
Share Review
Report Review

Having doorbell powered by ac the battery still discharges.
Most times the doorbell rings and person has long gone by the time you get video up,
Security screws easily dropped and/or lost.
Screw terminal for ac power garbage.

Date of experience: February 27, 2021
Nevada
1 review
0 helpful votes
Follow M U.
Unfollow M U.
Send Message
Share Review
Report Review

I would never recommend ring to anybody. Cameras go offline randomly. Then you must crawl up to the camera's location and push the button to pair it again. Total BS!
I've tried increasing my Wi-Fi signal to each camera, and they still disconnect randomly. Aggravation galore! Total garbage!

Date of experience: September 14, 2022
GB
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Send Message
Share Review
Report Review

Since installing their prototype, it's had a number of Boy Scouts on Bob a job stopped by police, a number of people who wanted to ask for directions arrested on suspicion of some invented crime that was never going to happen, even my own friends calling for a coffee were identified as intruders and spoken to by police and now it's lost me all my friends, thanks a bunch ring.com

Date of experience: December 13, 2021
Illinois
1 review
0 helpful votes
Follow cartoon G.
Unfollow cartoon G.
Send Message
Share Review
Report Review

Ring products
October 3, 2023

Ring only gives you a one year warranty on their products and when that year is up their products will begin to fail and they will not replaces it for free they will want you to pay for another one and then another one.So BBW buy beware.I recommend finding a company that's going to stand behind their products and merchandise and not to waste your hard earned money with Ring

Date of experience: October 3, 2023
Virginia
1 review
3 helpful votes
Follow Richard S.
Unfollow Richard S.
Send Message
Share Review
Report Review

This company and its equipment are horrible. The ring doorbell camera gets fogged up and cloudy most of the time. I can no longer self monitor as fully described as an option in its detailed options page on the web. This is no longer the case without any notification and that they are attempting to charge me a minimum of $10 a month. I refuse to work with the ethics of companies that have evolved to today's standards. I have turned off my system as it is useless to me at this point because I can't review anything without paying them money. This is not the product and the terms that I purchased under. I will be trashing this company to anybody and everybody that I possibly can. Thank God for Facebook marketplace because I will have this sold and out of my home with In the week.

Date of experience: January 24, 2020
Arizona
1 review
3 helpful votes
Follow M B.
Unfollow M B.
Send Message
Share Review
Report Review

Well If you use their email support it could be 4 or 5. No ownership ask same questions over and over. How scrappy is the product if one guy can't fix it? Even if it tales 3 or 4 days working with the same guy inspires confidence.

Stay away this support model can't possibly be endorsed by a sound Management Team.

Date of experience: March 22, 2017
Kandyce K. Ring Rep
over a year old

Hi MB.,

I am so sorry to hear the support you received did not meet your expectations. This is not the standard we hold and I would like to make sure we improve your Ring experince. Would you contact me directly at Kandyce@ring.com today so that I can follow up on your CS tickets you opened with us and make sure this does not happen again? Your feedback and overall happiness with the product is our top priority. I would appreciate this second chance and look forward to hearing from you so that we can restore your confidence and faith in us, resolve any issues you are experiencing, and turn this around for you.

Thank you,
Kandyce C., Neighbor Satisfaction Manager
Kandyce@ring.com

Ohio
1 review
1 helpful vote
Follow Jennifer R.
Unfollow Jennifer R.
Send Message
Share Review
Report Review

I stopped using Ring in May. This company auto drafted a payment for a year without any communication that they were going to do that. When I called to get my money back, they prorated it. Prorated for nothing they could see the device was inactive. No email or commu inaction that the were going to auto renew. This company will do anything to make a buck. If you want transparent billing practices better run from Ring.

Date of experience: October 20, 2021
Ireland
1 review
5 helpful votes
Follow Michael H.
Unfollow Michael H.
Send Message
Share Review
Report Review

Ive have 2 ring products with 2 recording services but they've charged me for 3 recordings. Still Waiting on refund. Webchat waits are long and then involves explaining problem over and over resulting in getting cut off While they look up details.

Date of experience: April 10, 2019
Texas
1 review
0 helpful votes
Follow concerned c.
Unfollow concerned c.
Send Message
Share Review
Report Review

I purchased a Ring Doorbell 1 year and 20 days ago. Today unit just died. Contacted 'customer service' and they ran me thru the troubleshooting paces for almost an hour. After which, they referred me to their 'Neighbor Advocate'. After much run around, they told me they could offer me a 'discount' on a new one but that was the best they would do. I 'had' 1 ring doorbell (with full subscription) and 2 flood cameras. I told them they would be losing me as a customer to which they responded, 'well we are a business and that's the best we can do'. I will NEVER do business with this company again. Nest here I come...

Date of experience: September 4, 2019
Florida
1 review
5 helpful votes
Follow Pat G.
Unfollow Pat G.
Send Message
Share Review
Report Review

POS
January 30, 2018

Buyer beware there is a reason Shark Tank did not jump on this the company has a million excuses as to why i have difficulty with two units at separate properties. It's now ready for 2018 at all Kandice must be very busy i invite her to call me

Date of experience: January 30, 2018
Kandyce K. Ring Rep
over a year old

Hi Pat G.,

I'm sorry to hear this. I would like to learn more about your experience. Will you kindly email me today at marynell@ring.com, and provide me with more details? I am confident that we can reach a resolution ASAP. Thank you for time and consideration.

Best,
Mary Nell J., Neighbor Satisfaction Specialist
marynell@ring.com

Texas
2 reviews
0 helpful votes
Follow Dawn D.
Unfollow Dawn D.
Send Message
Share Review
Report Review

After buying 9 Ring cameras and 5 of their solar panels not to mention 9 extra batteries, I am unable to contact a single English speaking customer service representative in the United States! All I want to ask is why they sent me the incorrect color.
Additionally why do my cameras arbitrarily go completely black? How is it that a person can walk up to my door and the camera doesn't even record it? Isn't that the entire reason we buy these things? Fully charged, solor connected, all settings are correct for frequent 120 seconds recording with full preview and I get nothing! Yesterday it recorded fine…I think but now I wonder just how much is not being recorded

Date of experience: June 30, 2021
Nebraska
1 review
0 helpful votes
Follow DALE W.
Unfollow DALE W.
Send Message
Share Review
Report Review

The alarm gos off ring don't notify anyone they charged for protection plan when there junk go bad but won't honor it if you want security get at or someone who is honest rung is neither honest or reliable

Date of experience: December 5, 2021
Thailand
1 review
2 helpful votes
Follow RWE g.
Unfollow RWE g.
Send Message
Share Review
Report Review

Ring is a useless security system. It constantly goes off line and will not reset. Tough to reset when 5000 miles away! All other non ring devices including Xiaomi, continue to work including one 6 inches away from the ring camera and another 20 feet further away from the wifi router. Night vision is very inferior to cheaper Xiaomi cameras. Time for a total change, will junk all the ring products

Date of experience: December 30, 2023
Florida
1 review
0 helpful votes
Follow Wayne G.
Unfollow Wayne G.
Send Message
Share Review
Report Review

What a difference, 5 star support
October 15, 2018
Updated review

After reading other reviews I found Bilan's email and contacted him directly. He put me in contact with Logan who took care of my problem immediately. Today I got a follow up call to make sure my problem was resolved.

Date of experience: October 14, 2018

Follow up on previous 1 star review
October 15, 2018
Previous review

10/14/18

Updated review

After reading other reviews I found Bilan's email and contacted him directly. He put me in contact with Logan who took care of my problem immediately. Today I got a follow up call to make sure my problem was resolved.

Date of experience: September 30, 2018
New York
1 review
0 helpful votes
Follow Joe L.
Unfollow Joe L.
Send Message
Share Review
Report Review

All video recording during the 30 days trial period are automatically erased, with zero backup, available to clients even if a yearly subscription starts within less than 24 hours, after the trial period.

Also, why bother spending $300 after taxes for a security light camera which can't even allow users to download, store of send any recorded events.
Furthermore, the camera will have to be trashed, if any LED bulbs have to be replaced, a very basic capability of any security light LED or incandescent lights. Maintenance fees per camera makes absolutely no financial sense.

Much less expensive security cameras with SD cards, which could store terabytes of video for 1 year+, and could be easily incorporated to an alarm system for a fraction of the price from Amazon. Ring products and services are not worth your money.

Too much hype for what's worth.

Date of experience: September 13, 2022
California
1 review
10 helpful votes
Follow Parvez M.
Unfollow Parvez M.
Send Message
Share Review
Report Review

YOu have a choice
August 28, 2020

I have 2 solar outdoor cameras, losing connection every few days. I am sick and tired of going up the ladder removing screw and resetting and still does not work, I have to spend at least 30 minutes on each camera to have it relink. Ring sucks, please do yourself spend 600 dollars and find wired security camera like Lorex and run wires and save recording locally. Ring is a joke, now they want me to purchase wifi extender even though I have 3 wired WIFI Routers within 15 feet from cameras. We need to file a class action law suit against Ring.

Date of experience: August 28, 2020
California
1 review
5 helpful votes
Follow M T.
Unfollow M T.
Send Message
Share Review
Report Review

I bought Ring Door Bell Pro in 2017, it worked for less than 2 years but after that, their app started giving problems. I called multiple times to their customer service but could not troubleshoot issue ('System is upgrading and can not help you' excuses). Finally, they claimed that motion detector is broken! (beyond my understanding, how motion detector breaks by just hanging on the wall). Exactly after 2.5 years this device became completely inoperable. I talked to supervisor Brendon and he said that they can stand by product only for a year as their warranty is for only one year. He offered me 35% discount for next ring purchase. I said - you fooled me once, do you think I will be fooled again?

If you like to waste your money, go for it - I don't.

Date of experience: May 5, 2020
Canada
1 review
0 helpful votes
Follow Jean L.
Unfollow Jean L.
Send Message
Share Review
Report Review

Customer Service
December 2, 2020

These guys have the worst system possible to avoid serving their customers. Their system had a major crash a couple of weeks ago. Since then, the Windows app won't work and when trying to reinstall it, the android and iphone apps linked to my account are all rejecting any login attempt. When you call for help, they ask you to log in and get a unique "PIN" to get help. How stupid is that? Can't log in? Too bad, find a way and get that number. No matter what option you try on their automated call avoidance system, you get this snotty voice sending you in circles. Why did I end up with 15 of those units. May sell them on FB Marketplace as recycling junk. They have grown too big and now dont give a rodent's posterior about customers. They have sufficient revenue to lose anyone who has a problem as more will sign up. Don't bother. Look elsewhere.

Date of experience: December 2, 2020

Overview

Ring has a rating of 1.3 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ring most frequently mention customer service, door bell and live view. Ring ranks 166th among Home Security sites.

service
207
value
201
shipping
139
returns
133
quality
191
This company does not typically respond to reviews
+76