Ring

Have had for over two years. Initially, was a decent product and did pretty-much what it claimed. Since the numerous updates tho, it's just garbage. Problems include: Delayed response, (gone before you get notification); Less control of motion sensor (unable to see areas like driveway which could be seen before, but now street traffic doesn't allow for it); Customer service is a waste of time (No help)
And it truly is a shame. Was a good product, now it's worthless.
Had a creeper who easily evaded the camera, but the RING thankfully captured all the wind and bugs that flew by without fail. Thank goodness! The constant 1,3, and 5am wind/bug alerts are great for one's peace of mind.
To summarize: Although it didn't cost an arm or a leg, SAVE YOUR MONEY! Better spent on a motion light and food for a guard dog.

I have the Ring doorbell pro, as well as 2 floodlight cameras.
Every time I get notified about an event, be it motion or a ring at the door, the lag to connect is so long and most often not connecting at all that it makes it useless.
One is left with reviewing the event after the fact - which is obviously to late - especially for a ring at the door.
The product does not work as advertised at all.
It is far from maturity. Stay away and go with a different product instead

I have the ring for almost 6 month and I am not satisfied with how it works. It just tell me of any car that drives in front my house, but it does not tell me when a car goes up/ down my driveway. It record some activities, but it skips lots of others. During the day, it adjust to the light in my porch, so everything outside it is blank if it is a sunny day. Early in the morning and late in the afternoon are the only times that the vision is good. At night is a hit or miss thing. The other night there was police activity on the street, the ring did not record anything... and then, when somebody ring the bell, it takes forever to connect, and when it does nobody is at the door anymore! I totally believe that I wasted my money! This company should come up with a better product to replace this good for nothing thing!

Customer service hung up on me. After trying to fix a ring doorbell I was disconnected. This was after working through troubleshooting for over 30 minutes. I then had to call back and go through the same troubleshooting again

The door bell developed battery problems. Although the thing is wired it no longer charge the battery after less than a year! Also the network centrism design is really and frankly for a expansive $150 device it can not store any video locally! Now we have to constantly remove the battery and charge it outside the doorbell and of course the door bell goes online during this time. Many shipper alternative products work better are more perform-ant and also more reliable. This is a purchase we definitively regret!

Horrible! I stayed on hold for 15 min asking to speak with a supervisor. Never got on the phone. I have brought 2 ring cameras one for a gift. My ring camera just stopped working. I wanted to speak with a supervisor and they never came back on the phone I am writing this while I am on hold. This is horrible how you're treated. So I guess I have a brick.and because it's not a newer generation I am just screwed. So every few years I have to buy a ring. I'd like to have someone contact me but I am sure they won't.

I purchased a two-pack of Ring Spotlight Cameras with included solar charging panels on November 20,2020 for my father's 80th birthday. The spotlight cameras were never delivered. I have contacted Ring on three separate occasions so far trying to have cameras sent to me. Because their tracking system simply shows "in-transit, delayed", they simply expect me to wait indefinitely for cameras that they either failed to ship or lost. There tracking clearly shows they were not delivered, however, their dreadful customer service offers no resolution other than to wait indefinitely for the cameras to magically appear.

Expect hour long waits on hold each time you call, and for nothing to be resolved when you have an issue with Ring.com. I will never purchase a product through Ring.com again, and likely will not ever purchase a Ring product again. This is truly the worst customer service I have ever encountered.

Ring.com should be ashamed!

I had an issue when I changed my mobile number to a new number. This happened on Fri 3 June 2022 and the customer service person was called Vanessa. The error was due to my not realising I have another email address, which I had forgotten about. Vanessa was so patient and friendly with her assistance. Ring Team, I would like to say great job Vanessa. Unfortunately the survey Vanessa sent, I hit the wrong button and couldn't leave a survey. So this is the next best thing. Thanks again Vanessa.

My last Ring complaint now off to another product. Ring floodlight camera had one light start to "strobe" like a disco after two years then went out. One month later the same happened to the second light. Now the lens is hazy with virtually no view. I have polished as recommended in the ring neighborhood forum because ring doesnt have a fix. This last only a short while so the camera is useless as the lights have been for awhile. I purchased a second Ring with a single light for side garage door area before started having issues with the original. I broke a tiny brass pin by twisting the light on too far after installing and of course the light will not work. I've tried the Ring help line three times with absolutely no help. I'm not sure they understood my issues as I could hardly understand them. I'm too far into Ring $$$$ to continue with them. On to another Chinese made product? Only research will tell.

Not only can I NOT see who's at my door when I am not home - I can't even see them when I am AT home. It's basically useless for anything other than seeing what happened after the fact. So, if someone is on your porch, you'll get notified, but 90% of the time you won't see what's happening until you review the video - which now takes even longer to process than before. It's also annoying how many steps the app requires to even GET to the live view.

I'm currently seeing alternatives if anyone has suggestions.

I purchased a complete Ring system on 9/30 and installed it the same day. The base station failed in the first two hours. After spending countless hours on the phone, I was told to ship the base station in, and I would receive a replacement. It's been over a month and still no replacement, no update, nothing from Ring. So, I spent another long wait on the phone and was told it would be another 3 weeks for a replacement.

I bought the Ring video doorbell when they were pretty new and paid $199 for it (and I bought a couple other Ring devices). The doorbell worked fine for the first year while it was under warranty, but as soon as the warranty ran out it stopped connecting to my wifi. After spending literally hours on hold with their customer support, they said it must be defective and I need to buy a new one. I asked for a replacement because i thought they should stand behind their products, but they said the warranty was up so there was nothing they could do. When I asked to speak to a manager they put me on hold and left me there for over 30 minutes. Horrible company and I will never recommend them again.

I called ring for an issue with my Ring doorbell not ringing on my phone and don't think I've ever talk to more ignorant people in my life. I was on the phone an hour and put on hold 10 times and they didn't have a clue. They promised a call back and never did. I googled and fixed it in 2 minutes.

I would rate Ring doorbell zero star.The purpose of purchasing ring was to be able to see life you automatically on all my devices when the doorbell was rang and I did not need to push the notification and confirmed to view who is behind the door but with the changes ring made without notifying the whole system is garbage and not useable.

Very excited to get my Ring security camera. Hired an electrician to install it, was advised to put it at the top of my roof line to avoid tampering from criminals. App couldn't join the Ring Setup network. Customer Support advised only fix is to get ladder, climb 30 feet up and hold some button on the camera for 20 seconds. Don't have a 30 foot ladder, don't like heights, electrician wants 250.00 to come back and hold button for 20 seconds! Ring sucks, don't buy! Very dis-satisfied!