Ring

I recently wrote a review titled weak design, network, service about my bad experience with ring. A service representative named Kandyce responded with what appeared to be genuine concern to resolve my issues and offered her email address. I wrote her within a day to take her up on her offer and she has never responded. Looks like they have someone responding to bad reviews so that it looks like they are resolving the issues but actually they are doing nothing. Disappointing again.

I have 1 of my cameras monitoring the dock on Lake Palestine. On 9/223 it caught 2 suspects taking the kayaks and putting them into the water and paddling away. The video was very clear and the police were able to ID the thieves and recovered my property/ This amounted to over $1500 for the kayaks. Great investment in security monitoring, The police were impressed with the definition of the photos and video which the camera captured.

I replaced my Victure door camera, because it does not light up like a door bell. I purchased the Ring pro series, and the picture looks round. You cannot adjust the lens. I paid almost $200 dollars for this GARBAGE camera. The sound quality is terrible. I am working to get a refund. But I purchased the Blue by ADT. My neighbor has it, and the picture quality and sound is beautiful. Little pricey, but well forth the security. But do not by the door camera. You will regret it. I don't know about the indoor cameras.

I have had my RING for a little over a year. When I first got it it seemed to respond quicker than it does now. When I am not at home and it rings, by the time I get the RING to connect the person is LONG GONE! My daughter says the same thing about hers. I have to charge mine as I could not hard wire it. I always turn it upside down when charging so it does not go off every time we walk by it. Last night at 12:45 AM it goes off. I pull up the image and nothing was there. It really freaked us out!. There was NO one in that room and no reason for it to go off. It's just not as reliable as advertised..

The video quality is nice but going backward is ridiculous. I used to be able to view my videos on my computer but now they don't go back more than two hours. I tried different browsers and same thing. Called tech support to see if my plan changed and was told I had to view them on my phone. Went to my phone and it took 5 minutes to scroll down a list to try to get to 4/2/20. Found 4/20 and picked one to view. When done viewing that video it kicked me back at the beginning and not on 4/20, What good is a camera if you can't view videos when you need them. Argh.

After subscription ran out, doorbell camera was terrible. Live view would take so long to come on that it was a waste of time. I took doorbell inside in the same room as the router then engaged live view, an the camera was still so bad it was pathetic. The lens was clean. This proves that if you dont continue the subscription with the cloud that they diminish the performance. This means that the purchase price buys you the right to buy a subscription not a product. There should be a class action filed on this company.

I have had 6 cameras hooked up for several years now. One camera is now offline and won't connect to my wifi. My signal is strong and have even done a master reset. Still doesn't work. I have contacted customer service and they keep telling me it's my wifi. My wifi can hold 12 devices. It's ring and there $#*!ty product. I didn't have any problems untill the last update.

It takes 7 - 10 days for a refund which is asinine in 2023. I called customer service explaining that I expected to pay $3.99 a month as advertised, not $39.99 for the year. I immediately cancelled my subscription as it over drafted my account. After explaining I simply got a sorry and they are waiting out the full 10 days to refund my account.

When I purchased ring it advertised that I can see and talk to the person by the door, suddenly they changed the policy to pay for this service, this is a 100% deception to consumer, in my opinion this ring business is worthless and the $200.00 paid for is waste of money.
Take my advise do not buy.

I have a ring doorbell, and have had problems with it since i first installed it. Calling customer service is a joke. You will be on hold for at least 20 minutes before you talk to someone. After explaining your issue, you will be put on hold again. After 40 minutes on being on hold they will suggest doing a factory reset of the device and state they will monitor the device for a few days. They have replaced my device once and the problem still was not resolved. My battery goes from 100% charge to 10% in just three weeks. I was told that that battery lasted six months. They are now blaming the battery on using Live View. They state every time you use Live View your battery will be decreased 10%. So obviously the device is not designed to monitor activity ion real time. I think i will just use it as a doorbell in the future and buy a REAL monitoring device.

Bought a Ring Doorbell and was dead. Bought another and it only worked half the time. Luckily, I bought these through Amazon so I was refunded immediately. Bought three cameras and one was defective. Decided, to return all product and it has been about three weeks since I returned them with RMA's and tracking and still no refund to my credit card. Even emailed with CEO and Founder Jamie (*******@ring.com) and he answered immediately and was initially helpful but when it came to help in obtaining my refund, Jamie's answer was generic with no assistance. I would not buy this product!