This company tries to make it appear like they have US ties but they are China based. The sizes are not accurate (sleeves are very short on men's sweaters) and the website makes it seem like they'd be reasonable with returns when in reality they deny them. Products are overpriced for very poor, cheap quality. The sweater I received would be an embarrassment to wear in public. They respond to emails but are not helpful.
Answer: This is a business who provides very cheap, poor quality products.
Answer: Scam business in China. You will get products but they will be so cheaply made.
Answer: They changed their email address from the time I ordered my item to when it was received, but I was able to get it through PayPal. You can email them and they usually respond.