I was sent a faulty ride on car, and they had me trying to fix it for 2 days - then when I asked for a refund they threatened to charge me £90 just to collect the faulty item? They are cowboys, the quality of the cars is terrible and they are from China - not the UK. They will not respond to emails and will also pretend that the faulty item works perfectly when it is sent back so they can deduct the postage from you (I saw this on other blogs) and that's exactly what they have already threatened me with even though they won't tell me how to return it! DO NOT GO NEAR THEM!
Went to put it together parts missing paid for a customised number plate that didn't come parts were broken it's a total scam and it was for my daughters 1st birthday I'm heartbroken
I am sorry to hear you've had problems with your order. I can confirm that the personalised numberplates are sent separately and should arrive with your normal post - this is stated on our site. Any broken parts will always be replaced - please do contact us at sales@rideoncars.co.uk and we'll gladly assist. With all best regards, Julie, Tigris Ltd.
Ordered a car for my little boys birthday paid £7.99 for next day 24hr hour delivery with DHL now YODUL supposed to turn up thursday never arrived couldnt get hold of DHL to foind out why not turned up so phoned rideoncars the guy explained to me he was not DHL etc and was quite rude. I persisted in contacting DHL who promised to deliver saturday (guess what) never arrived phoned rideoncars could get hold of anyone after leaving numerous messages they eventually came back to us I explained to the women I wanted my 24hr delivery refunding she said speak to DHL all in all if you want a ride on car don't use these people they have no idea of customer service -thats if you can get them to answer the phone- complete amateurs.
Very bad customer service. Awful quality.
Save your money. Phone lines dont work. Once they have taken your money they dont care
They will keep delaying you and promising and they will send you a fake tracking number. Fake, fraud and a waste of time!
Car was not delivered on time even though there was a big lead time. Got different colour instead. Stickers were falling off and car was dirty and one of the wheels was very scratched (used?). Not recomended (don't ever believe onsite testimonials - there is no leagl obligation to tell the truth - I checked with ad standards)
I am sorry to hear that your experience was not a positive one. I can confirm that all new items are held separately from returns, and are dispatched from a dedicated warehouse. Certainly an incorrect item will always be collected and replaced with sincere apologies (and usually a goodwill gesture too!). With all best regards, Julie, Tigris Ltd.
Brilliant product - I got a mini motorbike for my nephew and he is very happy with me, he absolutely loves it!
The car was delivered within 18 hours and is much better than I expected. Easy to assemble and I didn't need any help. I recommend them.
Thank you for taking the time to leave this review. I hope you are still enjoying your item! With all best regards, Julie
I bought an Audi for my son and it was a good service. Ordered on Tuesday and delivered to me on Wednesday, exactly what I wanted.
Thank you very much for this review - it is appreciated, and I hope your son is enjoying his toy! With all best regards, Julie
Came the next day. Kids love it. Easy to assemble. Perfect for the summer. I will be buying a extra set of batteries so the kids don't have to wait for the car to charge again. Recommend
Thank you very much for your kind words! It's very much appreciated, and we're glad you're enjoying your item. All best regards,
Julie, Tigris Ltd.
Yes you promised parts would be here by Wednesday? Nothing thanks for ruining my daughters Xmas. Arseholes
This company is a disgrace DO NOT BUY ANYTHING! I ordered a black Audi from them it arrived with no protective packaging and parts missing and broken, rang up to get replaced and they said no! What sort of company is this! THIS IS A WEEK BEFORE XMAS! My Daughters present is totally a mess up
Product had a fault from day one and various means were tried to correct the fault. (Sending replacement parts, asking me to reset the remote and the vehicle etc) After roughly 2 months they asked me to return the product. I advised that I hadn't kept the packaging but was told that was fine, just pack it as best as I can. The vehicle was wrapped in bubble wrap and returned (they arranged collection) after a week I had not heard anything so I sent an email asking if they had received it. I then received a very abrupt email saying the car was damaged beyond repair, their courier would not accept responsibility and it was my fault for not packing it more securely. I told them I would be taking it up with my bank and suddenly their attitude changed and they offered me 50% refund. My bank upheld my claim and refunded the entire purchase price.
I would advise people to pay a little bit more and get it from Toys R us or Smythes as at least you have recourse to return a faulty item. It sounds like this company tries everything it can to prevent you from returning the goods so that they don't have to give you a refund, and then when the timescale expires you don't have a leg to stand on. The price might be attractive but you get what you pay for.
I am very sorry to hear that you had a problem with returns. We are a registered company and our policies are fully compliant with the Consumer Contracts Regulations. Any item that is reported as faulty will be eligible for return and full refund, as long as the customer reports the fault within 30 days of receipt. This applies even if the timescale subsequently expires, so there can be no question of deliberate delays to prevent refunds. With all best regards, Julie, Tigris Ltd.
I bought a car for my sons birthday and when it came and i set it up it did not work! I emailed Ride on cars and had to go through a whole rigmarole of procedures to verify it wasn't working all of this had to be done by email as you wasn't allowed to speak to anyone direct! I then requested a refund as I was within the timescale and the car was faulty! They sent a courier to collect and then I waited a week and emailed asking where is my refund! They said that they had to have it tested by there staff at the warehouse! I then receive and email with pictures and a video attached saying that the car was working and that I had used the car! The pictures and video were not the same car I had been sent as it was never used and did not work/move! They only gave me a partial refund on these grounds so I got back less what I actually paid for the car! I wish I had read the feedback before purchase, I would never have bought anything from them and I can see its a regular scam that they do! DO NOT BUY FROM THEM THEY ARE FRAUDS
Please be assured that we are a registered company (number 09038100). Our items are fully checked and certified as safe for use within the EU. These checks are independently carried out by Trading Standards. Our policies are fully compliant with the Consumer Contracts Regulations. If you wish to discuss your specific case further, you can still contact us at sales@rideoncars.co.uk. With all best regards, Julie, Tigris Ltd.
Overview
RideOnCars.co.uk has a rating of 2.7 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RideOnCars.co.uk most frequently mention and customer service. RideOnCars.co.uk ranks 3rd among Go Karts sites.
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I am sorry to hear that your experience was not a positive one. I can confirm that although our items are manufactured in China, they are fully tested and certified as safe for use within the EU. These checks are independently carried out by Trading Standards. The welfare of our employees in China is also a priority for us, so we regularly visit to ensure that working conditions remain safe and fair. With regard to faulty items, many customers return items where the battery has simply not been connected. If the battery is not plugged in, the item cannot charge. If there is any doubt as to the problem, we offer a video service whereby the item is filmed prior to and immediately after opening. With all best regards, Julie, Tigris Ltd.