Bought 4x4 jeep for granddaughters birthday. When opened rear bumper was broken. Tried ringing - only an answer machine. Emailed them with pics. Didn't get reply. Was really concerned after reading terrible reviews on here so I contacted Trading Standards for advice. I sent them a letter, recorded delivery, asking for replacement part under 2015 Consumer Rights Act. Next day got email reply with promise of replacement within a week. It was delivered the next day.
Speak as you find. Great little vehicle for the money and great customer service.
Great little gift and easy enough to assemble. My god daughter zooms around on this constantly smiling and laughing, although she has not mastered the skill of steering as of yet which makes the parental remote control come in very handy when driving around inside the house
Arrived when stated and in very good condition very loud and hopefully my daughter will like it on christmas day only let down was the number plate you'd expect for the product a plastic number plate but they send you sticker so I've now got to go out buy my daughter a plastic number plate for her car but overall I'm very happy with the car had me a bit frightened when i read so many reviews about peoples car driving damaged but i am pleased to say my daughters car is in wonderful condition so i would recommend this site to other people
I bought a motorbike for my younger cousin in April and I've never seen him so excited he loves riding around on it. He still uses it all the time so money well spent! It came quickly and in the time that had been advised. Highly recommend buying from here!
Found the perfect electric car for my granddaughter at a really good price and ordered it. Absolutely delighted with it when it arrived and was very impressed with speed of delivery. Very impressed with the range on this site including price range too. I will certainly recommend to family and friends.
Couldn't be happier with the service. Ordered the trampoline late Sunday night and it was delivered Tuesday. My 4 year old absolutely loves his birthday present and I'm sure he will have lots of fun for years to come
I got my kids one of the battery powered cars each for Christmas last year, a white C class for my daughter and a red one for my son. They look great and all the features are brilliant. The boot at the back and the seatbelts are a nice realistic addition. Pricing was very reasonable and speedy delivery. Overall very pleased and would use again.
A faulty piece was given to us and taken back for repair. Company is not returning the product and when our courier goes for pick up it says that there is no car. Company is fake and action should be taken against company
Still haven't received order from over 2 weeks ago. They don't return phone calls and are dishonest in emails. I'm very disappointed and reporting to credit card company.
Ordered a for my little boys first birthday. And as per previous reviews, turned up dirty, parts missing and actually the car itself was broken. Called customer service who were so unhelpful told me if I wanted to return I would have to do so at my own cost! Managed to get that changed and they used their own corner to pick up 2 weeks after the package was delivered to them they still haven't processed my refund. Start to finish was awful. Please don't think this is a British company as the only British bit is the owners, it's imported cheap from chine and not even quality checked just sent on to us. The website is misleading. Luckily a company called kidscarsdirect.com saved the day and I wish I had gone to them first as they got it right first time! Please AVOID rideoncars.co.uk
Got the car for my daughter for Xmas had bit of issue with postage but that was down to ups not ride on cars when it did come great condition looks fab and when the first car didn't come I called and they was so helpful and gave free personalised plates would definitely re order from here
Thank you for such a lovely review - it's very much appreciated!
The car did not turn up and after ringing the number the week before with it ringing out a week later the number was cut off I have had to get I touch with trading standards to try and fight and get my money back I have tried to contact them by email and there was no reply and after telling them I had got in touch its trading standards they then replied with the same message I had received this company does not communicate at all and should be stopped from selling do not buy from this company take my advise else your child will be very disappointed and so will you
Absolutely disgusting customer service. I ordered a car for my daughter came the next day as promised when opened, there was 4 screws to put it together. I rang them they sent me a replacement screw pack out which said I had to put hub caps on the wheels, which you couldn't as the wheels had to be screwed on with buttons. When I went to put it together there was wires showing under the steering wheel. I eventually put the car together put it on charge for it to work for 2 days and now not work I've tried calling since the 21st to contact and got no reply it's a joke. Would not recommended it at all
This website/company is a fraud! I lost hundreds of dollars to them not knowing this. Please make the money I lost worth it by not falling victim to these thieves.
Motor started playing up after about 6 months so after checking the bits in the email they sent and didn't fix it, returned it to them. They sorted it and sent it back to me. Can't get better than that
Thank you for taking the time to leave such a lovely review. Very much appreciated! With all best regards, Julie, Tigris Ltd.
I paid £146.99 for a 2 seater ride on for my boys for christmas they loved it. We used it twice and it wouldnt work i had it in my kitchen all the time. E-mailed them and they replied with a list of possible faults about 12 in total and asked me to check for all them and reply. Ifelt this was odd but did it anyway with no result it still didnt work. They now say its not possible to get a refund and won't come out to try and repair. My two children see car every day and cry to use it how low can a company go what can i do?
I bought a pedal Go-Kart for my sons Christmas present. Regretfully I opened to assemble it on Christmas Eve to find that pieces were missing and extra nuts and screws and other bits that weren't mentioned in the instructions, were present. The instructions were ineligible, spelling mistakes and generally didn't make sense. When the Go-Kart was complete it was far from safe, really bad workmanship, the pieces didn't fit well and kept coming loose the brakes didn't work and popped out all the time. Completely ruined Christmas surprise. I messaged and messaged rideoncars.co.uk to get a reply from Jesse saying I wouldn't get a refund because it was after the 7 day purchase. This message was given a month after my initial complaint. AVOID LIKE THE PLAGUE!
I am sorry to read your above review. I can confirm that all our items are rigorously checked and certified as safe for use within the EU - these checks are made by Trading Standards and all our items are independently certified. In the event that any pieces are broken or missing, we will absolutely send replacements as required. The colleague you mention is no longer with our company. With all best regards, Julie, Tigris Ltd.
Spent £129 on an Audi which looked great and you could even play music in. Amazing product and definitely worth the money!
Brilliant product - I got a mini motorbike for my nephew and he is very happy with me, he absolutely loves it!
I agree to the rest! Completely SCAM company!
Received a non working car! Its been weeks still cant get hold of anyone from the company DO NOT BUY FROM THEM
I am very sorry to hear you have had a negative experience with us. I am not sure why you have not been able to contact us, but e-mail is usually the quickest way to get a response. All our contact details, including e-mail and postal address, are listed in the 'contact us' section of our website. Please be assured we are not a scam company. We are a small company, but have been trading since 2006 and each of our customers is genuinely important to us. Our company registration details (including VAT and Companies House registration numbers) can also be found on our website. I hope this helps to allay your fears - please do drop us an e-mail with full details of your problem (including photographs where necessary) and we will be delighted to advise further. With all best regards, Julie.
Overview
RideOnCars.co.uk has a rating of 2.7 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RideOnCars.co.uk most frequently mention and customer service. RideOnCars.co.uk ranks 3rd among Go Karts sites.
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- Cheltenham, Gloucestershire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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I am delighted to hear that you were pleased with your item. With regard to the numberplates, unfortunately for safety reasons we are unable to provide plastic numberplates for these items - the concern is that they may become detached and cause a hazard when the car is being driven. As a result, we make clear on our website that the numberplates are made from high quality self-adhesive vinyl, and are weatherproof for up to seven years. I hope that helps - please do contact us should you have any other queries regarding your purchase. Thank you again for your recommendation, and I hope that your daughter loves her Christmas present! With all best regards, Julie, Tigris Ltd.