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RideOnCars.co.uk Reviews Summary
The company has garnered a mixed reputation, with several customers praising the quality and appeal of their products, particularly for children, and noting prompt delivery. However, significant concerns arise regarding customer service, including difficulties in communication, delayed responses, and issues with product returns. Many customers reported receiving damaged or incomplete items, leading to frustration and dissatisfaction. While some individuals had positive experiences with replacements and repairs, the overall sentiment reflects a need for improved customer support and quality control to enhance trust and satisfaction among buyers.
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This website/company is a fraud! I lost hundreds of dollars to them not knowing this. Please make the money I lost worth it by not falling victim to these thieves.
Still haven't received order from over 2 weeks ago. They don't return phone calls and are dishonest in emails. I'm very disappointed and reporting to credit card company.
They will keep delaying you and promising and they will send you a fake tracking number. Fake, fraud and a waste of time!
Very bad customer service. Awful quality.
Save your money. Phone lines dont work. Once they have taken your money they dont care
A faulty piece was given to us and taken back for repair. Company is not returning the product and when our courier goes for pick up it says that there is no car. Company is fake and action should be taken against company
Couldn't be happier with the service. Ordered the trampoline late Sunday night and it was delivered Tuesday. My 4 year old absolutely loves his birthday present and I'm sure he will have lots of fun for years to come
I got my kids one of the battery powered cars each for Christmas last year, a white C class for my daughter and a red one for my son. They look great and all the features are brilliant. The boot at the back and the seatbelts are a nice realistic addition. Pricing was very reasonable and speedy delivery. Overall very pleased and would use again.
Found the perfect electric car for my granddaughter at a really good price and ordered it. Absolutely delighted with it when it arrived and was very impressed with speed of delivery. Very impressed with the range on this site including price range too. I will certainly recommend to family and friends.
I bought a motorbike for my younger cousin in April and I've never seen him so excited he loves riding around on it. He still uses it all the time so money well spent! It came quickly and in the time that had been advised. Highly recommend buying from here!
Great little gift and easy enough to assemble. My god daughter zooms around on this constantly smiling and laughing, although she has not mastered the skill of steering as of yet which makes the parental remote control come in very handy when driving around inside the house
Spent £129 on an Audi which looked great and you could even play music in. Amazing product and definitely worth the money!
Brilliant product - I got a mini motorbike for my nephew and he is very happy with me, he absolutely loves it!
I agree to the rest! Completely SCAM company!
Received a non working car! Its been weeks still cant get hold of anyone from the company DO NOT BUY FROM THEM
Bought 4x4 jeep for granddaughters birthday. When opened rear bumper was broken. Tried ringing - only an answer machine. Emailed them with pics. Didn't get reply. Was really concerned after reading terrible reviews on here so I contacted Trading Standards for advice. I sent them a letter, recorded delivery, asking for replacement part under 2015 Consumer Rights Act. Next day got email reply with promise of replacement within a week. It was delivered the next day.
Speak as you find. Great little vehicle for the money and great customer service.
The car did not turn up and after ringing the number the week before with it ringing out a week later the number was cut off I have had to get I touch with trading standards to try and fight and get my money back I have tried to contact them by email and there was no reply and after telling them I had got in touch its trading standards they then replied with the same message I had received this company does not communicate at all and should be stopped from selling do not buy from this company take my advise else your child will be very disappointed and so will you
Had to contact the company via email as there was no tracking information provided. The company however did respond immediately and provided the tracking number. However when the car arrived it had no protective packaging, looked very cheap and was covered in dust. I did not even remove it from the box. I immediately called my bank and emailed ride in cars(tigris toys) that I was returning the product. I did so within an hour but had to pay for this myself. I received my money a couple of days after they had received the goods.
If returning the goods ensure to take photos of the condition it arrived in and attach to email. Follow their instructions to a T. Provide the tracking info. I even attached photos if the post office receipts.
Ending up buying from Halfords. Would never use them again.
Only scored a 3 for prompt reply to emails
Yes you promised parts would be here by Wednesday? Nothing thanks for ruining my daughters Xmas. Arseholes
This company is a disgrace DO NOT BUY ANYTHING! I ordered a black Audi from them it arrived with no protective packaging and parts missing and broken, rang up to get replaced and they said no! What sort of company is this! THIS IS A WEEK BEFORE XMAS! My Daughters present is totally a mess up
I bought an Audi for my son and it was a good service. Ordered on Tuesday and delivered to me on Wednesday, exactly what I wanted.
Thank you very much for this review - it is appreciated, and I hope your son is enjoying his toy! With all best regards, Julie
Arrived when stated and in very good condition very loud and hopefully my daughter will like it on christmas day only let down was the number plate you'd expect for the product a plastic number plate but they send you sticker so I've now got to go out buy my daughter a plastic number plate for her car but overall I'm very happy with the car had me a bit frightened when i read so many reviews about peoples car driving damaged but i am pleased to say my daughters car is in wonderful condition so i would recommend this site to other people
I am delighted to hear that you were pleased with your item. With regard to the numberplates, unfortunately for safety reasons we are unable to provide plastic numberplates for these items - the concern is that they may become detached and cause a hazard when the car is being driven. As a result, we make clear on our website that the numberplates are made from high quality self-adhesive vinyl, and are weatherproof for up to seven years. I hope that helps - please do contact us should you have any other queries regarding your purchase. Thank you again for your recommendation, and I hope that your daughter loves her Christmas present! With all best regards, Julie, Tigris Ltd.
The car was delivered within 18 hours and is much better than I expected. Easy to assemble and I didn't need any help. I recommend them.
Thank you for taking the time to leave this review. I hope you are still enjoying your item! With all best regards, Julie
From the business
Battery Powered Ride On Toys from? 69.00! Buy kids battery powered Electric Cars Online, Choose From Children's Sports Cars, Super Minis & All Terrain Ride On Toys For Kids Aged 2-6.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear you have had a negative experience with us. I am not sure why you have not been able to contact us, but e-mail is usually the quickest way to get a response. All our contact details, including e-mail and postal address, are listed in the 'contact us' section of our website. Please be assured we are not a scam company. We are a small company, but have been trading since 2006 and each of our customers is genuinely important to us. Our company registration details (including VAT and Companies House registration numbers) can also be found on our website. I hope this helps to allay your fears - please do drop us an e-mail with full details of your problem (including photographs where necessary) and we will be delighted to advise further. With all best regards, Julie.