Had to contact the company via email as there was no tracking information provided. The company however did respond immediately and provided the tracking number. However when the car arrived it had no protective packaging, looked very cheap and was covered in dust. I did not even remove it from the box. I immediately called my bank and emailed ride in cars(tigris toys) that I was returning the product. I did so within an hour but had to pay for this myself. I received my money a couple of days after they had received the goods.
If returning the goods ensure to take photos of the condition it arrived in and attach to email. Follow their instructions to a T. Provide the tracking info. I even attached photos if the post office receipts.
Ending up buying from Halfords. Would never use them again.
Only scored a 3 for prompt reply to emails