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Peter A.

  • 1 Review
  • 1 Helpful Vote
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Experience: Autos & Vehicles

Member since March 2017

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1 Review by Peter

3/28/17
Product had a fault from day one and various means were tried to correct the fault. (Sending replacement parts, asking me to reset the remote and the vehicle etc) After roughly 2 months they asked me to return the product. I advised that I hadn't kept the packaging but was told that was fine, just pack it as best as I can. The vehicle was wrapped in bubble wrap and returned (they arranged collection) after a week I had not heard anything so I sent an email asking if they had received it. I then received a very abrupt email saying the car was damaged beyond repair, their courier would not accept responsibility and it was my fault for not packing it more securely. I told them I would be taking it up with my bank and suddenly their attitude changed and they offered me 50% refund. My bank upheld my claim and refunded the entire purchase price.

I would advise people to pay a little bit more and get it from Toys R us or Smythes as at least you have recourse to return a faulty item. It sounds like this company tries everything it can to prevent you from returning the goods so that they don't have to give you a refund, and then when the timescale expires you don't have a leg to stand on. The price might be attractive but you get what you pay for.
juliet256
Julie T. – RideOnCars.co.uk Rep
I am very sorry to hear that you had a problem with returns. We are a registered company and our policies are fully compliant with the Consumer Contracts Regulations. Any item that is reported as faulty will be eligible for return and full refund, as long as the customer reports the fault within 30 days of receipt. This applies even if the timescale subsequently expires, so there can be no question of deliberate delays to prevent refunds. With all best regards, Julie, Tigris Ltd.

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