From the business
Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
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https://vimeo.com/114529272
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I was replied to almost immediately by John, who was incredibly helpful, and very nice. I have nothing but good things to say about this experience and the service itself.
They handled my issue quickly and efficiently. I would do business again with this company. I had an issue with cancelling my subscription and they cancelled it for me but also refunded my money back to me.
I used their free trial for access to their database of formats. Fortunately for me I did not need the service past the 14 day trial. But, I forgot to cancel and logged on the day after, emailed the staff and got a response quickly with a resolve for my refund. Downloading your resume costs $1.95 but it's worth it. Helps save you time and you get a pretty good looking resume.
The customer service was quick and very accommodating! The options to design cover letters and resumes are great and so easy to use.
A quick tool you should utilize for a professional resume and cover letter. Just fill in the blanks and voila! Instant resume. With the suggestions and format, it makes for a great and appealing resume.
Fast response from the online support team in processing my request. The site was not very useful though.
Got the job done fast and easy. You could change it to whatever layout you'd like. It takes the hassle away from trying to make everything even and presentable.
***UPDATE*** My original review gave this business 1 star. I have updated it to 3 stars as the business refunded my money and did not ask me to change my review. (If they had, I would not have changed it.) I would like to be able to change my review to 5 stars, but I could only do this if the business practices of this company changed to implement including an email warning that the trial period is coming to a close AND that the customer would also receive an email receipt for monthly charges. (Currently neither of these business practices are used by this company which makes it easy to miss the monthly charges.)
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ORIGINAL REVIEW:
I paid for a 14 day trial. I could swear that I went in and cancelled before the end of the trial, but got charged $40 after the trial. My husband didn't notice the charge because he knew I was working on a resume. Then I got charged June 20th, and my husband was wondering why in the world I was charged $40 again. (C'mon...$40 per month for a resume? That's an inflated price by anyone's standard.) I immediately contacted the company and asked for a refund of the most recent charge. (I felt it was a good compromise that I accepted my possible error for the first charge and reasonable to ask for a refund of the second charge.) I received an email that was basically "too bad... that's the terms of the trial you signed up for". Add to that, I never received an email each month when I was being charged $40. (The company doesn't feel they need to send these emails.) This just confirms to me that the company is counting on people to miss these charges for a good couple months. I half wonder if they ignore the first cancellation b/c most people forget to screenshot cancellations. (I definitely forgot to.) Everything I've experienced so far makes me feel they have extremely sneaky business practices. Stay away! (I will attach all our communication including the one I just received once this review went live on sitejabber. Notice this response keeps asking me to contact them by email, not through sitejabber.)
Fast response both via the online support and automatic email sent from the refund team. Still awaiting personalized contact on my issue.
Hello, I waited for about 9 days for my refund. I liked the idea of the site but I need my refund because I did not get a chance to get it back before the billing date and I was so busy!
My resume is very professional looking. Exactly what I was looking for with the layout. I would definitely use again in the future
I made a really nice resume within a couple minutes using this site and landed a nice summer job within a week! I forgot to cancel my 14-day trial like most people and all I had to do was give them a call and they refunded it.
I forgot to cancel my plan and was charged, so I reached the company online to request a refund. Criza talked to me and helped me out and was amazing and really helpful.
They are quick with a response and help immediately, I am really pleased with this companies customer service team!
As an Irish masters student looking to seek work abroad this website offers everything under the sun regarding resumes. I was so impressed with the design and the way they can highlight your skills and qualities. The expert review it offers on your resume is excellent.
I love how you can get your resume critiqued and get help with building an awesome resume. The step by step builder helps with remembering duties to ensure you have the best resume you can have
This service was a fast efficient way to create a resume on the fly. I of course forgot to cancel my temporary membership in time to for go being charged the full monthly amount. They were however very gracious and refunded me regardless.
It was easy to call and get assistance with getting a refund for the $39.95 I was charged as I never received an email or anything confirming I had subscribed to a service, and also when I had tried to cancel my membership before there was no way to do it. Quick response to my email to the support team, they said I'll receive my refund in 5-10 days, I'm doubtful, but also hopeful. I don't want to have to log a fraud case with my bank, and I sort of need my refund for bills before this weekend, but oh well.:^(
I completed my resume and cover letter on the site. I then had it checked by one of their agents. He noted many errors on my resume which shows me that the site isn't quite as good as you would think for a paid service. At least I have a starting point to re-do my resume now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members