The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I don't need a subscription. This is a one time thing.
Efficient and fast. Bullet points are a nice touch.
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Resume Genius
Easy to use templates and a vary wide variety of layouts.
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Resume Genius
It really helps to organize so people can appreciate the well put together resume.
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Resume Genius
I typically use indeed so my resume is set up on there,
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Resume Genius
This has helped to make my resume more professional
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Resume Genius
This a great software for resumes. I strongly recommend this website
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Resume Genius
If there was a way to indent more on bullet listing s
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
Very good website and lot of resume options. Thanks
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Resume Genius
Says its free then forces you to pay to get the resume in the end.
Hello Dane,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Helped me to make my resume look and read in a more professional way.
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Resume Genius
Wish there were more templates and editing options.
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Resume Genius
You should manage expectations up front about the cost
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Resume Genius
Super user friendly and gave professional options!
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Resume Genius
Gas, fire, lit, movie, had to do it to em, needed dat.
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Resume Genius
It is a great resume helper upgraded my resume and got multiple job offers because of it
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Resume Genius
After showing cost could not return to resume. Was forced to purchase!
Hello Todd,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great AI tool, lots of example templates to choose from.
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Regards,
Resume Genius
Very easy to navigate site and very helpful to create a professional looking resume
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Resume Genius
Resumegenius makes creating a resume a simple task and greatly lessens the burden and headache.
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius