The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
The fact that a person has to pay 25 buck to get a resume updated is not okay.
Very well put together site. Easy to put a resume together and lots of great options for templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You are the best. Thank you so much for helping me out with my resume. God bless you!
I really like it. It was very easy to make my resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Wonderful experience perfect resume ever I'm loving how professional my resume looks
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Would have been great to see the resume in print as it is hard to see on screen
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good easy to use and great options. Would recommend to other people
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Until I see the resume and all that you promise I cannot possibly give you a higher rating.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Great and easy to put together but claims free, but really wants you to pay for a trail.
So far this has been so much easier than trying to write my resume completely on my own.
App led me thru the resume building process easily and gave many options for the results! Nice app!
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
It is advertised as free only to find out it is a subscription service that I don't need.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Sucks I had to pay for it but it was pretty easy to use and build my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Needed to know it was a paid subscription before I did all the work to build the resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Im not impressed that it says free and then you have to pay for it for a month!
Thought this was a Free Resume... what a joke. I will be cancelling after I get my copy.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It was so Helpful it gave me advice on what to put and walk me threw the steps
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It saved me so much time and love the recommendations on skills and choices on drop down menus.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Hello Miranda,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius