The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Y'all lied. In the beginning it says no charge, no cc, etc, now here we are at the end CC needed…
Nice and easy. Love the format and the questions it asks to build a great history of experience
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
Have a great day,
Resume Genius
It is a great experience except for that i tried to edit but i was not able to
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
Perfect, extremely helpful, helped get the job done, and helped me organize my thoughts and words.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I think this app was awesome thankyou so much for this!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I would like to have had more options for the template at the end of the resume build
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I feel tricked. I spent all this time building a resume and I don't have access to it.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Extremely helpful when I had no idea what I was doing or what to put in a resume
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great experience, nice templates and excellent help with wording.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Awesome, great service in creating awesome resumes
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Its kinda wack that they make you pay at the end but its only a dollar fifty so its not that bad
It has been great being able to get the job done without stressing myself out!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
It was quick and easy process. But it did delete my saved work the first time and I had to redo it.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Why would you make me fill all this out just to tell me i need to pay 3$ for it. You animals
Hello Josephine,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Super intuitive, loved the filled in prompts, love the templates
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was such a great help to me. I did not know where or how to even start to write a resume.
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
It was advertised as free but required payment at the end. Not a fan of false advertising,
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
My only problem is that it said that it was free, but when I got to the end, it made me pay.
Would have been nice to be warned I had to pay to get my resume before I entered all the info in.
I wish you would let me know prior to doing all that work that I would be charged. Not a huge fee.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius