The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
It was very easy and I loved the outcome of the document!
Very helpful and easy to use. Ready to find my perfect job!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Such a relief to have suggestions that don't always come to mind.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was good for a first-time use. I appreciate the free trail and would like to cancel.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It could have been more transparent about the cost up front.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
https://resumegenius.com/blog/resume-help/best-resume-builder-website
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
A little too AI in the automatic descriptions but still better than typing right now ;)
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very helpful in helping word my job experience. I will definitely recommend this site.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great website, but misleading because originally said free.
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Regards,
Resume Genius
Great experience. Thought me how to write a good resume.
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Resume Genius
Very quick and easy to understand with a lot of helpful information
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It would be nice to know in order to download the resume I build is going to cost me BEFORE I create the damn thing.
Great to use, appreciate auto generated ideas too.
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Regards,
Resume Genius
Was quick and easy especially with the prompt help
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
All was easy to follow. I like the resume. Now I just need to print it
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
False advertising, stated that this was free and it wasnt
Hello Joselyn,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This made it so easy to create a professional resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great suggestions, easy to populate, and loved the example texts.
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Regards,
Resume Genius
Your website said Free resumes but then charged me when I was finished.
Other than that ok.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Nice formats, easy to import old resume for a fresh, new look.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius