The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Very easy to use and very happy with the way my resume looks!
The Website was very easy to navigate, and it has very great suggestions.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy and convenient. Helped take the stress out of the proper wording.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Exactly and Easy to make really like the website for anyone and everyone
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The resume builder was great except for the false advertising about being free.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Works well, would like to be able to edit a bit more smoothly
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Was very easy thought it was free but ended up having to pay
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use and I was able to create my resume fast.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use & took only 15 minutes to create a professional resume!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Was able to quickly create my resume during my 30 min lunch break.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Quick and easy, doesn't beat around the bush, gets right to the point.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you for this amazing resume I hope I will get a job
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Regards,
Resume Genius
Made a daunting task very easy for a 50+ person re-entering the workforce.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's easy to use and gives me extra ideas in what to include
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Appreciated the built in bullets to help mold what i want to say
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Regards,
Resume Genius
I clicked a link that said free but it was not free. :(
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It says resume can be created free. But nothing is free from you.
Hello Kripa,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Haven't compiled a resume in over 30 years. This was a huge help.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought it was a free service and now i have to pay.
Hello Nadine,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Good Help and thank you for helping creating very important document for me
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius