The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Site is very easy to use and seems to create a nice product.
Im not sure if I get a chance to choose a different layout
Thank you, we are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
Have a great day.
Resume Genius
So far so good. Lets see, just purchased and will test it out!
I needed a resume quickly and this was a awesome experience - Thank You!
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Provided a quick and easy way to create a resume for future employment.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was very satisfied with the user-friendly interface and the suggestions were helpful.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great Template, made it very easy to use and had it done fast.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
I looked up free resume & this came up. Now have to pay.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Really loved it, just needs more options for task for a job title.
Very quick and easy to do. Found it helpful to build my resume.
I was hoping I didn't have to pay, but it's a great website.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Your website said this resume was free and I was forced to pay.
I liked the way u guy set it up on the cover letter
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.
Have a great day.
Resume Genius
Just Awesome! So easy a child can do it! I highly Recommend it!
Thank you for your review! Glad we were able to help.
Have a great day,
Resume Genius
Very Fun in creating my resume. Thanks Resume Genius this is so helpful.
You made our day with your review, thank you!
Regards,
Resume Genius
Issues with page crashing and work being lost when writing work experience points.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was an effortless process and now my resume is updated and current.
Thanks this was easy and painless! I am excited to send this out!
Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.
Have a great day,
Resume Genius
Great for people who have not done a resume in a long time
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius