The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Nice set. Easy to work with. Resume looks to get some real attention.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Thanks you really made my day a lot easier in a cramped deadline.
Thank you! We truly appreciate your feedback. Happy customers make our days brighter.
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Resume Genius
Very easy to use, and very impressed by how user friendly this is.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thank you very much. This made making a new resume a lot easier
Thank you for your review. Glad we were able to help.
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Resume Genius
I mean the resume was great but did I really have to pay.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
Made my resume in less time than I would have on my own
Thank you for your review. We are happy you enjoyed your experience.
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Resume Genius
Literally why are you charging me. For what. Absolutely no reason for this.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
It will be interesting if the resume will properly fit on two pages
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Resume Genius
I love the layout of this website and the step-by-step instructions. Very user-friendly!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I've never had such a smooth time on a resume in my life!
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Resume Genius
It was a simple and quick way to get a good resume made
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Your site is great, easy to negative and is full of useful information.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use but didn't pull all my information from my current resume
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great and easy to use for someone not accustomed to creating a resume
Thank you for your review. Glad we were able to help.
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Resume Genius
It was a very good experience getting my resume done through Resume Genius.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius
Great system very easy to use, and will use it again when needed
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to fill out and straight forward would recommend for others to use
Thank you for your review. Glad we were able to help.
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Resume Genius
Good use, was under the impression it would be free but good service.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Promoted as free and but then you have to pay to download. Scam
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Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your review. Glad we were able to help.
Have a great day,
Resume Genius