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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Was able to quickly create my resume during my 30 min lunch break.
I like the options of style you want your resume to be.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very deceiving option when offering monthly subscription for $7.95, but in small print it states you will actually be charging $95.40!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
You advertise that you are a free service then force payment with no warning until the end of the process.
Hello Summerlin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You waited until I spent the time to build my resume to state there was a charge. In the future I would not use your service.
Hello Christy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I would have liked to have a resume to match the job I was looking for and this was more enhancing my existing resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use, very professional looking, Just wish some wording could be changed
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy, nice and modern for todays job market.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Great and easy to work with and save a lot of time
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I was tricked into using the service. It says free resume but when you get to the end it charges you
Hello Billy,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I like your app to write resumes, it takes a short time to do it.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I had a great experience *******@resumegenius. I really helped me get the best resume for my work.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Good resume builder but didn't like the surprise charge at the end after I finished. Should've been upfront about the $3.00 charge. It's not a lot of money but it was still annoying
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This is my first time using your site, so far so good.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very helpful, quick and easy to use for their customers
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Always great and easy to use. Pre-written examples are excellent.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Resume Genius made creating a resume as easy as 1-2-3! Thanks guys!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Good but a little rigid, can't add Linked In link to my profile or my picture
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I like that it had examples for me otherwise I wouldn't have known what to do but you guys advertise that it's a free resume site and then once I finally get done doing everything took me a good 2 hours then you charge me to get it also different font on the resumes would be nice if we could change it
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
First time user, creating my resume has never been so easy!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius