The company has built a strong reputation for providing a user-friendly platform that simplifies the resume creation process, with many customers praising the intuitive interface and customizable templates. The AI-driven suggestions and customer support, particularly from team members like Lucy, have been highlighted as significant strengths, enhancing overall satisfaction. However, some customers expressed concerns regarding the subscription model, with a desire for clearer communication about payment requirements. Additionally, while the service is generally well-received, suggestions for more advanced customization options indicate room for improvement in meeting diverse user needs.
This summary is generated by AI, based on text from customer reviews
First time using this service and i am happy so far
The description said FREE downloadable template. This was such a SCAM. You knew after we did all the work we would end up paying.
Hi Ashley,
We apologize for any misunderstanding on our plans and pricing.
Unfortunately, we do not know what happened during your interaction, so in order to review your case, we suggest you contact our support line so that our Customer Care Team can assist you with anything related to your account or escalate it if necessary.
You can do so directly here: https://www.resumecoach.com/contact/
Thank you
-ResumeCoach
Rapidez y precisión. En la información que se solicita. Clara y concisa con una muy buena guía de llenado.!
Hello Gustavo!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We're glad to hear from you.
Thanks,
-ResumeCoach
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Hi Shane!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
Customer service was incredible. Very professional answered all my questions and took care of the reason for my call in a prompt and courteous manner.
Hello Leo,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
I am a developer, and I can suggest that user can bind and unbind his/her card when he/she want it will be seem more safe and user friendly, thank you supports for good job
Hello Artur,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
Am happy excellent service, surely i will recommend.
Hello Judith!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We're glad to hear from you.
Thanks,
-ResumeCoach
Great one. Thank you
Resume coach
I really enjoyed using resume coach
It was fast
Hello Florence,
Thank you very much for choosing us!
We are delighted to have been helpful in your job search, you are now one step closer.
Have a great day.
-ResumeCoach
Was really nice and helpful and was able to solve the issue very quickly
Hi!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
I had subscription issues and stephane solved very kindly
Abdullah!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Stephane, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
Ivy was excellent and very knowledgable! She answered patiently all the questions I had and helped me with everything super quickly.
Ken!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Ivy, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
Unfortunately there was a subscription activated that I did not want to but the staff online helped me rapidly to resovle my issue
Hello!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We're glad to hear from you.
Thanks,
-ResumeCoach
Great template! But a bit difficult to use and I cant find the App
Hello Sophy!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We'll be glad to hear from you.
Thanks,
-ResumeCoach
Awesome site, it helps me a lot when looking for a job because it gives me ideas and tips that I can't even think of.
Hello Jim!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We'll be glad to hear from you.
Thanks,
-ResumeCoach
Great customer service, processed my refund in no time.
Hello Vish!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We'll be glad to hear from you.
Thanks,
-ResumeCoach
Ivy was amazing from start to finish. Extremely helpful and resourceful. What was a very stressful time turned into a quick and easy transaction.
Andrew!
Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Ivy, we will pass on your comments.
We hope you choose us again when you need to change your CV.
We wish you an amazing week!
-ResumeCoach
With this website, the resume templates, examples and customer service assistance make it extraordinarily easy to produce a credible and professional resume in less time.
Hi Nicolas!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
I have faced with a issue about payment, and the team resume coach have solvede my problem in seconds. Thanks a lot, great feedback system!
Hello Idil!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We'll be glad to hear from you.
Thanks,
-ResumeCoach
You should have told me I should have paid for the CV in advance, now that I have spent one hour building my resume I feel obliged to download it, but that's a problem for me because I am unemployed...
Hi Matteo,
We are sorry for any inconvenience this situation may have caused you. Our firm intention is to offer the best service, so we ask you to please contact our customer service team to solve it as soon as possible.
You can do so by accessing the 'Contact' section of our website: https://www.resumecoach.com/contact/.
We will be happy to assist you.
Kind regards,
-ResumeCoach
Great website for job seekers who want to create professional resumes and cover letters with ease! Recommended!
Hi Brad!
Thank you for sharing your experience and for choosing us for your resume. We are pleased to read that you left us such a positive review, it makes us proud and gives us even more strength to keep growing.
Best regards!
-ResumeCoach
Answer: Hello! We are constantly working to provide the best possible experience for our users, so we invite you to contact our Customer Service Team so that they can resolve your query as soon as possible. You can do it through this link: https://www.resumecoach.com/contact/ We look forward to your message. All the best, ResumeCoach.com Team
Answer: Hello Feston, We offer two types of services. Our free service allows users to create and download a basic resume in TXT format. However, if you'd like to have access to advanced templates, or the ability to download the document as a PDF, you'll need to upgrade to our paid service and it's always online. We hope you find this information helpful. We're also here to help with any other issues you may have with our service. If you need us, you can contact us directly via the following link: https://www.resumecoach.com/contact/ Best regards, ResumeCoach.com Team
Answer: Hello Aliya, Our primary goal is to empower our users with the best resources to excel in their careers or job search and they will have always our customer service team to help them. If you need more information you can get in touch with our team, please feel free to reach out using this link: https://www.resumecoach.com/contact/ Warm regards, ResumeCoach Team
Answer: Hello Sheikha! Thank you for trusting ResumeCoach to update your resume, we're sure that the opportunity you're looking for is just around the corner! We would be pleased to help you with your query, but first we need to know the email address you used to register on our website. You can also contact our customer service team via the following link: https://www.resumecoach.com/contact/ We hope to see you again! Best regards, Carol ResumeCoach.com Team
Answer: Hello Chioma, ResumeCoach is an online platform that offers tools and resources to help individuals create professional resumes and effective cover letters. It provides customizable templates, writing tips, and guidance to help users stand out in their job searches and present their skills and experience attractively to potential employers. ResumeCoach is applicable to any country as it can be tailored to suit various job markets and is highly customizable to meet individual needs. We hope this information helps clear things up! Thank you for your feedback and we hope we can serve you again in the future. Sincerely, Carol
Answer: Hello Layal, We apologize for any inconvenience you may have experienced using our service. To clarify, when users sign up for our 14-day trial period (giving access to premium templates and other benefits like being able to download the resume in PDF format), if the user does not cancel the subscription, the account automatically changes to a monthly subscription. We value transparency and make this information clear on the payment screen before the subscription is purchased. In order to provide you with further support, please reach out to our Customer Service team via e-mail (contact@resumecoach.com). They will be more than happy to help you out with anything you need. We hope this information helps clear things up, and once again, we'd like to apologize for the negative experience. Thank you for your feedback and we hope we can serve you again in the future. Sincerely, Cami ResumeCoach.com Team
Answer: Hi Jelena, Could you contact us through this link so we can help you with your issue? https://www.resumecoach.com/contact/ Thank you very much, -ResumeCoach
Answer: Hi Sokunene, Could you contact us through this link so we can help you with your issue? https://www.resumecoach.com/contact/ Thank you very much, -ResumeCoach
Why you should know and use ResumeCoach to create your resume?
Because our resume maker is so fast and easy to produce impressive resumes which work. Our resumes give you a 67% better chance of getting a job compared to a resume made on Word.
You don't need to have any design skills and our easy- to-follow expert tips and examples mean that your resume will basically write itself! It doesn't matter if you have zero experience or you're a guru in your field, we have the template to land your next job!
Hello!
Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.
We're glad to hear from you.
Thanks,
-ResumeCoach