Before I installed it, all of my FILES were all okay, including my Games Files, Videos, Pictures, Documents and Musics, then I installed Restoro, it corrupted all of my Files! Turned all of my FILES into STAX file, this is WORSE, I need to reinstall my OS, but my Games and Pictures ar Forever lost, DO NOT INSTALL THIS! IT'S A TROJAN THAT WILL OVERWRITE YOUR FILES EXTENSIONS
They fraudulently charged my PayPal account this time last year for a product I did no order. I reported it and got a refund. They just hit my PayPal account again yesterday for a renewal. I alerted PayPal and they wouldn't refund the money as they said it was not an "unauthorized" transaction since they checked and I have a subscription with automatic renewal. Now I am fighting with RESTORO customer service about getting a refund. They want to talk 30-60 days to send my money back. This rep keeps blowing smoke screens and trying to cover up. They are NOT keeping my money for up to 2 months on a fraudulent charge. I think not. This guy on chat ID #SPK-809-*******. DO NOT EVER DO BUSINESS WITH THESE FRAUDS AND DONT TRUST ANYTHING THEIR REOS TELL YOU.
Hello George,
We are sorry that your experience didn’t quite match your expectations. If you would allow us to work with you again, we can set up a repair and resolve it as quickly as possible.
In regards to your refund request, we already initiated the refund of the subscription through our Customer Service Team. It usually takes a billing cycle or two before it reflects on your bank account.
We thank you for trying our product and service, we hope to do business again with you in the future.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I am still not really aware of what this product actually does, besides agravate you during the installation.
Hello Emilio,
Thank you for bringing this matter to our attention. We're sorry to hear that your experience was not the quality you expected.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. You may log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you a free key via email. Simply register the email you would like to receive the license key with and you're good to go!
If you intend to use the free manual license key, do not click on "Fix All Items". Click on 'Repair' on each issue found. Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Manually select each item found and click on 'Repair'.
Should the need arise please do not hesitate to contact us anytime.
Chat: Go to www.support.restoro.com > click on ''Live Support"
Submit a Ticket: https://www.restoro.com/submit-ticket/
Email: support@restoro.com
Phone: 1-888-575-7583
Have a good day!
I was having bluescreen issues after installing a few new parts, out of desperation I googled recommended repair programs and this was the first I saw. Obviously a paid trap. I purchased the one year, they do not send you an activation key, don't let the autobot reply to this fool you. They make you call their 1800 number and let a rep remote in to your pc and start typing in basic monitor commands via run. 45 minutes later she says that I have so many issues that it needs to be escalated for an additional fee, and said that my OC'd 5GHz i9 *******k was SLOW. Talked to me like I was 70 years old and knew nothing. I politely asked for a refund as I could tell what was happening, and they fight you tooth an nail. Kept trying to cut me off, forcing me into Karen mode when I told her "that's fine, I'll just make a trip to my bank tomorrow and back charge this as fraud". Told her to blow it out her $#*!, to which she screamed "yOu cAn kEeP yOuR mOnEy!" and hung up on me. I received a email cancellation shortly after and then a second email saying my purchase had been refunded, but I trust them as much as I trust a thief not to steal, which is exactly what they are. Thieves. Will be maintaining an eye on my bank account and will most likely be cancelling my debit card and applying for a new one shortly.
Hello Darrin,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service.
We'd like to investigate your feedback further, however, the platform won't allow us to view your account information. Could you please contact us directly on our support channels below?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
The initial purchase price is just the gateway to spending an additional $300 to $500 for tech support that will undoubtedly be required (per the Restor rep) to solve the literally thousands of problems my PC purportedly had. I spent about an hour hearing about all the third party programs that were supposely not working properly. This included Norton, which definitely was working properly. The rep had no idea what Carbonite was. I supposedly had viruses that were never identified by Norton. She was difficult to understand (to her credit being multi-lingual with English as a second or third language) and very persistent (gross understatement) that I must buy the extended service package to solve all my problems since the basic program only solved Windows issues. This program limitation was news to me. I heard ad infinitum what a great deal this was compared to taking my PC into a repair shop. Also if I wanted to go forward with the increased technical support, I had to use McAfee, not Norton, for virus protection. It was difficult to conclude the call. She came back with a better offer that still would have cost an additional $150. After telling her repeatedly I wasn't interested and finally getting her off the phone, I saw that I had the same problem Restoro was supposed to resolve. To their credit, Paddle, the reseller of Restoro, promptly issued a credit for the full purchase price.
Hi Curt,
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen again.
Our team would like to investigate further what exactly happened on your computer. If you’re open to discussing this further, please contact us directly to our support channels below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I just bought the Premium Plan and had to call to get it activated. After a thorough analysis which seemed very thorough, I was told I needed a system engineer to solve the issues. I was given an option for a one time plan that was very expensive, then I was offered another plan that was still expensive, about $500. When I said I need time to think about it, I was made to feel like an idiot for not addressing the security issues identified immediately. When I insisted I still needed to think about it, I was offered another plan straight from Restoro that cost less but offered everything the second plan offered. Now why wasn't I offered the third less expensive but more comprehensive plan in the first place? It was a hard sell and feels like a big scam. I don't know if the Restoro Premium program that I already paid for will actually do anything. I was expecting a program that would identify issues and that would automatically clean up and address the issues it identified, not having to talk to an agent and get a hard sell. Really upset!
Hello Cheng,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
"The complete system solution," as they define it. A "Full Money Back Guarantee," as they define it. I had a relatively simple issue, one of my Outlook email accounts wasn't syncing and I showed the service technician the problem before we got started. While she was still running the diagnostics on my computer (about 5-7 minutes into the call) she informed me that my issue was more then my operating system and that we would need to get another technician involved (more money). I informed her that I was not having problem with my Windows 10, I informed her that my problem was with Outlook and I reminded her that I had just showed her that 5-10 minutes earlier. She began to get belligerent with me and I asked to speak with a Supervisor. Supervisor called me back about 20 min later and the same story. I explained again to the Supervisor that I wasn't having any issues with the speed of my computer or the operating system and I reexplained that my issue was with Outlook and one of my accounts not being online for some unexplainable reason. I know this companies reviews appear pretty positive but based on the service technician and Supervisor in the Philippines that I spoke with, I would not use or recommend this company. By the way, I'm 57 year old male, graduated from a major US University and am fairly proficient on computers. This is the second review I've written.
Hello Carlton,
Thank you for contacting us here. Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications like outlook and such, thus we offer an optional service add on to manually check the challenges.
We'd like to make it up to you and get the issue sorted out with no additional charge. Unfortunately SiteJabber does not allow us to see your contact information right away and could not contact you directly. May we ask you to shoot us a message through any of the below so we can schedule a call back please?
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Downloaded this product to see if it works before I bought it. They give a 24 hour free edition before you buy.
It goes through a wizard of scanning your PC and comes back with a summary of your PC (PC profile, crashed programs, Malware, junk files, broken registry, privacy traces). Each of these have a individual "repair" button, or you can purchase the full product to "repair" it fully.
My issue on my PC has been BSOD's, so I was mostly interested in the 'crashed programs' section. I ran the scan, clicked the "repair" for each of the crashed programs, and it comes back quickly with an appearance that it did repair them. I also fixed the registry as well, in case this was related in someway to the BSOD's for my machine.
After all this, I continue to get BSOD's on my machine. After my PC comes back up, it fails to find the new crashes but it does find the broken registry entries again. While it doesn't actually fix my BSOD's, it did give me some ideas of what to look at.
On the bad side, my PC did crash 3 times during me trying to right this review. I would not recommend this for troubleshooting BSOD's.
Hello Dan,
We appreciate you letting us know of the situation. We respect your opinion on this matter. We are very sad to learn that in this case we did not meet your expectations.
Restoro is a program that specializes in Windows repairs. It will scan and diagnose and then repair your damaged PC using technology that not only repairs your Windows operating system but also reverses the damage already done with a full database of replacement files.
Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I paid for program was given phone no. I called for activaton cod she said she would callme back i waited 30 minutes, so i called back was given run around i am still waiting for code
Hello Dennis,
We apologize for any inconvenience these had brought you. We are unsure of the challenges when you called and would like to make it up to you by having one of our subject matter expert call you back. Unfortunately this online platform does not allow us to view you contact information right away.
If you could leave us your information through the below we'll be more than happy to ring you ASAP.
Thank you.
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I had an old 8.1 system that had been upgraded from 8 on my PC. After reading some positive reviews of restoro I thought I'd try it to clear out and speed up this system, even though it was working fine. After installing restoro it went to work on my system which lasted most of the day. After hours I was prompted to restart my system to finish. When it restarted a very short image of DOS prompt appeared, but then screen went black and nothing more would work, or show on my computer. I tried contacting them and got no response for days. After two days of trying I finally got the computer to go into system recovery, which I applied. I lost all files and photos and the system went back to this old system. I then tried to update back to 8.1, but to no avail since updates would no longer work for this old system. I finally got hold of restoro and made a date with a tech to do an over the phone repair and update. When the appt. Time came I sat by the phone for half an hour and no one from restoro called. Their customer service sucks! I needed to update to newer system at some point, but wasn't planning on it for a while. I finally had to buy a new PC with the latest 11 system. I don't know why there are any positive reviews for this program, since my experience was absolutely negative. I'm just a home user, but I can't imagine someone apply this lousy program that had any files on their computer that they couldn't afford lose and then have something like this happen.
Hi Dennnis,
Thank you for bringing this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to investigate your feedback further, however, the platform won't allow us to view your account information. Could you please contact us directly on our support channels below?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
I paid for a 1 year subscription, downloaded the product. Was never given a key. I have written them 3 times and no response.
Hello Rick,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
After you made the purchase, an email with your license key and the steps on how to use Reimage are sent. If you did not receive your license key, it is possible that:
- The email with the license key went to Spam or Junk folder.
- A wrong email address was registered.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
Very helpful in explaining repairs and done in a timely matter. Great job on such an old pc with thousands of issues.
Hi Eugene,
Thank you for your great feedback! We are glad that you are satisfied with the service rendered.
Rest assured that you will experience the same level of excellence the next time you need our help.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a nice day ahead and stay safe!
After a Windows 10 upgrade from W7 I ended up with no sound, a Windows update error and a Networks available list that won't open. I downloaded and paid for Restoro. Scanned, etc. Then I read "Welcome to your new computer"; except that everything was still the same. Not a single issue fixed. Not impressed.
I just emailed them to demand a refund.
Update: it seems Restoro's response to reviews is a one size fits all. I HAD already emailed their "support" address with all the details of what I purchased, and with every detail so they could verify my account. I told them their software fixed absolutely nothing and I wanted a refund.
I received an automated response right away, assuring me I would hear back from them "within 24 hours". That was at least 4 days ago and I've not heard from them at all.
Final update!
I contacted Restoro again, via their live chat this time which they provide the link for in their response to every review on this site.
It took some rather firm talking on my part, and all I wanted to chat about was a refund. I can be reasonable and understand that technology can be unpredictable at times and don't always go the way we want. However, not having heard from them at all for days, after automated email said they'd contact me "within 24 hours" destroyed any trust I had left.
They finally agreed to give me my money back. I later received an email confirming I had cancelled my 1 year membership and, to my surprise, the full refund was in my bank account this morning. So I will at least credit them with that.
If like me you're not happy with this product, be persistent, and go to live chat for your refund. It worked for me.
Hi Claudine
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
The platform won't allow us to fully verify your account, if you’re open to discussing this further, please contact us at our support channels below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
We will use the feedback to make us better and to ensure this doesn’t happen again.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I paid for a one time fix, called support, but nothing was fixed, they wanted more money, total waste of money and time, keep away.
Hello Daniel,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
My pc wasn't working as it used to then I got Restoro to check it out it took the engineer 3 hours and he did a great job with it now works like New great service and great value
Hi Raymond
Thank you so much for your kind words. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Let us know if you still have other concerns.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
3000+ issues ya ok. Also ads like crazy even on the site. Even tried to tell me of issues for programs I don't have.
Hello Thomas,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
Restoro is a program that specializes in Windows repairs. It will scan and diagnose and then repair your damaged PC using technology that not only repairs your Windows operating system but also reverses the damage already done with a full database of replacement files. It may be an indication that there are programs installed in the PC that you were not aware of if the results showed programs that you think are not in your PC.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
I am having a problem with my computer but in spite of running restoro twice, I have not been ble to put it right
Hello Lindsay,
Thank you for taking the time to write us a review. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
For us to properly assist you, we will coordinate your concerns to our technical support team. Please expect them to contact you as soon as possible.
Should you have any other concerns, you may contact us thru our channels below:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
While experiencing computer problems almost a year ago, I purchased a "One Time" subscription based on positive reviews I'd seen. It proved unhelpful, so I uninstalled it -- or so I thought. A few months later, I got new anti-malware software that discovered more that had not been uninstalled. But that was not the end, it gets worse. A couple of days ago, I got a notice from "Paddle" (who "peddles" their wares) that the "One Time" subscription was set to renew soon. Huh?! "One Time" subscription was going to autorenew? So, I clicked on the link thinking that it might have a way to cancel that renewal. (In hindsight, that was probably a mistake) That webpage showed no option to cancel, so I replied to the email indicating my displeasure in strong terms (but not swearing or anything), then shut down for the night. The next morning, when I booted up my computer, I got a message that the Trash Bin was corrupted. Hmmm. When it finished booting, I did a quick internet search for a solution. The very first "hit" was a website that was promoting Restoro as a solution... coincidence? You decide. (Note that I found an easy fix elsewhere not requiring purchase of additional software)
Hello,
Thanks so much for sharing your experience with us. We are so sorry that your experience with us fell short of expectations.
We would like the opportunity to investigate your feedback further. Could you please contact us directly on our support channels below? The platform won't allow us to view your account details.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you.
They must have paid several sites off to get the reviews. I had nothing but problems and they refused to return my money.
Hello Cynthia,
We appreciate you letting us know of the situation. We're sorry to hear that your experience was not the quality you expected. Definitely this is not the impression that we would like you to have
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat to to be assisted by one of our Technical Supports.
Chat: https://tinyurl.com/RestoroLiveChat
Thank you for your patience in this matter.
Phone: 1-888-575-7583
Email: support@restoro.com
I purchased Restoro after an ad said it was the best and safest way to solve PRINTER OFFLINE problems. It does not work nor has it done anything else to help my computer. DO NOT BUY-TOTAL SCAM.
Hello Richard,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
Please note that our product is unique and is patented, passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Thank you
Overview
Restoro has a rating of 1.8 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Restoro most frequently mention customer service, credit card and phone number. Restoro ranks 147th among Antivirus Software sites.
Our award winning PC repair software and patented technology first appeared on the market in 2018. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.
As always, Restoro® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.
Our developers at the Restoro® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alexche,
Thank you for bringing this up to our attention. We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased. Programs are tagged by Antivirus Protections as PUP's when they are not known or if they contain codes that would look deeper into the system, which our program does to do a complete repair.
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat for us to assist you immediately resolve the issue as quickly as possible.
Chat: https://tinyurl.com/RestoroLiveChat
Below are our other contact options.
US: 1-888-575-7583 / 1-888-509-0616
Canada: 1-888-510-8252 / 1-888-533-3238
UK: 0800-107-2239 / 0800-107-1975
AU: 1800-519-585 / 1800-519-572
Email: support@restoro.com
We hope to hear from you and we appreciate your patience.
Thank you