Remember the good old saying let the buyer beware. Or how about this one if it sounds too good to be true it usually is! And that's the case with this POS software and definitely the customer service. I had the unfortunate experience of allowing one of their texts to take control of my computer because this program was all screwed up and it screwed up my computer. I asked for help and boy did they help me as a matter of fact they bent me over and gave it to me good! The tech was on my computer for 5 hours and didn't even have the courtesy to tell me what was wrong after 5 hours. The only thing she could say was that the program had a bug and said I would get an email when the tech department resolves the issue. It's like a month now and I requested a call back but do you think anybody would call. If you guess no you're correct. This so-called program bug wiped out numerous processes on my laptop and I haven't had a moment's rest since! So let me warn you a company is only as good as the customer service or the tech support. The customer service sucks! The tech support totally sucks!
At the time they seemed personable and knowledgeable but the next time I turned it on it was in worse shape. Overpriced and ended up having to get a new computer on top of it. Never again
Hello Mary,
We at Restoro seeks only to provide nothing but utmost service and guaranteed customer satisfaction. It is saddening that we failed to deliver both, we sincerely apologize.
We would appreciate another chance to earn your business. Please expect an email from us and let us get this straightened out.
We appreciate your patience.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Very good except for one matter the operative told me that I had too many ad-ins I had no idea what he meant if he had just explaied it would have been so helpful.
Hello Amanda,
Thank you for taking the time to write us a review. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
An add-in is a software program that expands the capabilities of bigger programs. It is a term commonly used by Microsoft and other platforms which have additional functions that can be added to primary programs.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Actually it was the worst "free" malware cleaner I have ever used. I have not found anything coming close to Avast, which is what I have since purchasing a computer. Don't waste your time.
Hi Emilio,
Thank you for bringing this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files.
We'd like to investigate your feedback further, however, the platform won't allow us to view your account information. Could you please contact us directly on our support channels below?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
Bought the software and then had to call a CALL CENTRE to take over my computer. Your computer is HIGH END and needs an ENGINEER to fix it. $400. Thanked the scammers after some discussions and bailed out.
WHAT A BUNCH OF ADD ON SCAMMERS
Hello Charles
We’re sorry to hear that you are dissatisfied with the way we handled it and will take your feedback into consideration as we move forward in our work.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Let us know if you still have other concerns.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Spent £31 on visa for 1 year sub... installed setup... got keycode (the receipt no.) wouldn't copy/paste) keyed in manually, (i wrote it down) ok,"activated"... ran prog twice. Second time desktop icon disappeared, so had the program... windoze search, found "setup. Exe" reinstalled... 'you need premium ' (i just bought it) ok reopen keycode window, key in code that worked yesterday. "this code is invalid"
so no premium prog... I then ran SPYBOT a freebie, found 17 examples of Malware seeded by Restoro... and the program deletes itself after use. MAGIC!
So uninstalled, deleted all traces of restoro, and called visa. What a waste of time.
This is just an elaborate scam... Don't go there! Paul M
Hi Paolo,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
We'd like to help you sort this out but the platform won't allow us to view your account details. Kindly connect with us via Live Chat or contact us thru any of the support options below for us to assist you immediately and resolve the issue as quickly as possible.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
My computer had become nearly useless, with many apps not opening and printer not connecting. Bought their product and a telephone number appeared on my screen, which I called. A woman with an Asian accent answered and took control. She scolded me repeatedly (I'm 67 years old) for not updating often enough (I check updates daily). She the said I had to pay her $400 (I had already paid the $41 they advertise online). I objected, and she lowered it to $300, then $200, then $120. I called her a scammer and she dropped it. She showed me some files she claimed was malware, and claimed she was removing it. I later saw I had been billed $49, not $41. A few functions were restored, but "logmein rescue" is now on my screen and can't be removed. I still can't print and my Microsoft Office 360 is gone. I've repeatedly called their number and always get a recording that they're busy and to try again later. I'm going to have to waste my money on the Geek Squad or maybe buy a new computer. Restoro is a complete scam. They will charge more than they advertise and will not fix your computer. Stay far away from Restoro.
Hello John,
We appreciate you letting us know of the situation. We respect your opinion on this matter.
Our software is not a scam nor does it provide a fake support service. Our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Phone: 1-888-575-7583
Have a nice day ahead and stay safe!
Last year I purchased a subscription from them seeing that it was set for automatic resubscription I called to insure that the charge would not be made, they assured me that they had taken care of it, last week I was charged 350 dollars that I was not comfortable being charged by this company, because of this I sent emails to two sources in attempt to get a refund and have not gotten a response within a week.
Hello Shawn,
Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us. Definitely this is not the impression that we would like you to have.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
More than 2 hours trying to fix issues and I still have the issue that I originally went to them with. Leave the system alone for 5 minutes and something is locking it up and using 100% of the CPU.
Hi Charles
Thank you for taking the time to share your experience with us. We want you to feel comfortable sharing good or bad news with us.
Your feedback helps us discover new opportunities to improve our product and services and make sure that you have the best possible experience.
Let us know if you still have other concerns.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Just use some other cleaner software that is better and free. It's also not always accurate as to what it detects as malicious, since it may detect anticheat software from games as harmful.
Hello Charlie,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Our team would like to investigate the correspondences you had with our members to figure out what happened.
Should the need arise please contact us directly through any of the below and we can book you an appointment with one of our subject matter expert. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Your satisfaction is important to us.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
The software does not work. My computer is still slow and the software hangs-up and the final screen and I have to force quit the application. Went to website to get refund and filled out the refund page and never got a response back. Then I reached out to Paddle when they do the billing through and was told they would reach out to Restoro so they would reach out to me. That didn't happen so I emailed Paddle again and they said they couldn't refund me and gave me a link to Restoro to speak to someone via chat. I was told over 60 days so no refund. I asked for them to cancel my subscription and give me a prorated refund which I think is fair for a reputable software company. They refused so I just told them to cancel my subscription and Manuelyn P. (person I chatted with) said she would cancel the auto-renewel. I asked her to send me an email confirming auto-renewal had been canceled. She then sent me this, "To help you, we have now forwarded to our Customer Service Team the cancellation of the auto-renewal option on your subscription today. This means you will not be automatically charged once your subscription expires. You will receive an email with more information from our Customer Service Team within 24 - 48 hours." If I don't get an email from them confirming I'll update post. I have a feeling I'm going to get billed again. I would avoid doing business with this company. In fact rule of thumb is if they don't have a phone # to contact someone via a phone call, don't do business with them.
Hi Jeff,
We are genuinely sorry to hear that the program did not meet your expectations and that you encountered issues with Restoro. We strive to provide effective solutions and maintain the highest standards of quality. Your feedback will be taken into consideration as we continually improve our products and services.
If you require further assistance or have any additional feedback, please feel free to reach out to our support team. We are here to address any concerns and provide the necessary guidance to ensure your satisfaction and computer's safety.
Thank you again for sharing your feedback, as it helps us improve our products and better serve our users.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/LiveChatRestoro
When I made the purchase it made me call a number and they offered to remote access my computer. This seems fishy. I disputed it with my bank and got my money back.
Hi Bob,
It sounded like you needed assistance with activating your license, we find remote sessions more convenient for our clients, thus the offer. This is a secured and safe option and is mostly appreciated, if you are not comfortable with the remote we can always give you guidance on how to do it manually but it seemed like you didn't even gave us a chance.
We would like to prove our business with you still, if you need any help you can contact us to the below.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
I purchased their program to recover an overwritten excel file. When their program did not recover the file I called for assistance. The salesman convinced me to purchase their technical service at $299 U.S. with a 60 day guarantee and they would recover my file and clean up the files their program could not. I said if they could not recover the file I did not want the service. The tech first tried to recover the file and went through the same file recovery process that I had already done and knew did not work. He said he was not able to recover a file and that it was not their type of service. I was mad and he said he was not the one who told me that their tech's could recover files which they cannot. I advised the tech the contract was void and to do nothing further and I wanted a $299 refund. He said he was just technical support and would have to pass this back to Administration. Given the tech advised he could not retrieve files, I was sold this service under false pretenses. They would only return $199 and the salesman did not advise that I would not get a full refund when he said there was a 60 day guarantee. They refunded the software fee (which I did not want a refund for), but I assume kept $100 for their salesman's time.
Hello Janice,
Thank you for bringing this matter to our attention. We're sorry to hear that your experience was not the quality you expected.
We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together for a resolution?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.
DON'T BUY THIS PRODUCT! Scanned my computer, it said I needed to pay a fee to repair it so I did the one time repair, the agent remote into my computer then proceeds to tell me my computer needs $250 worth of repairs and when I told her no way the Agent, Fhannie hung up on me! To top it off it didn't fix the original reason I purchased it!
Hello Dee,
Thank you for bringing up this matter to our attention, and we are sorry to hear that your experience was not of the quality you expected.
We'd like to further check your concern specially on the computer issues that didn't fix by Restoro. However, the platform won't allow us to view your contact details. Could you please send us an email at support@restoro.com or call us at 1-888-575-7583? So we can work with you and resolve the issue as quickly as possible. We appreciate your patience and we hope to hear from you.
Thank you.
I thought this service was for pc repaid. I paid $40.00 and received a message that I would have to call a number to download the software. I had purchased software in the past and never did I have to call. I called the number and so lady wanted access to my computer and I received a warning from my security software WARNING this company will have access to your personals data. I told the lady NO and hung up. She kept calling my phone and I reported the charge and this fraudulent company. NEVER GIVE ANYONE ACCESS TO YOUR COMPUTER YOU Don't KNOW
Hello Maxine,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service.
We'd like to help you sort this out. Unfortunately, the platform cannot display any of your information. Please contact us via live chat so that we can address your concerns immediately.
Should you have further queries, please reach us out through the below channels:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Got strait to the problems and offered solutions to all my problems
Would not have had a clue as to the errors on my system if it hadn't been for John Sa. & Robert Lopez
Hi John,
We are glad that you were satisfied with the service that John Sa and Robert Lopez provided.
They are both trained and knowledgeable to ensure that we provide excellent services to our customers.
Rest assured that you will experience the same level of excellence the next time you need our help.
Should you have further queries, please reach us out through the below channels:
Email: support@restoro.com
Phone: 1-888-974-6455
Have a good day!
My moms computer was having blue screen issues. Restoro figured out the issue and automatically repaired it. I recommend it now whenever I know someone is having random Windows PC issues.
Hi Shayne!
Thank you for the 5-star review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
What they don't tell you when purchasing the software is that you have to call in to activate your software. Then they try to gain access to your computer thru remote software. DO NOT ALLOW THEM TO DO THIS BECAUSE THEY WILL BE HACKING YOUR COMPUTER! I just reported them to my credit card company and I urge you to do the same if you have given them your credit card info!
Hello,
We appreciate you letting us know of the situation. We respect your opinion on this matter.
Our software is not a scam nor does it provide a fake support service. Our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
Restoro highly respects our customers' privacy and security. We do not access any of our customers' personal information.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
US: 1-888-575-7583 / 1-888-509-0616
Canada: 1-888-510-8252 / 1-888-533-3238
UK: 0800-107-2239 / 0800-107-1975
AU: 1800-519-585 / 1800-519-572
We hope to hear from you and we appreciate your patience.
Thank you
This program is definitely a scam! We paid to use the service and downloaded the program and then they wanted to upgrade us and we needed to pay more,
Hello Herb,
Thank you for bringing up your concern to our attention. We understand how you feel towards this kind of notification.
Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Programs are tagged by Antivirus Protections as PUP's when they are not known or if they contain codes that would look deeper into the system, which our program does to do a complete repair.
Please note that our product is unique and passed multiple certifications and is recommended by different organizations within the same field. We, as a business, will not disgrace the good reputation we've built all these years by putting false repairs on our product.
We do respect your opinion on this matter but to clarify, our software is not a scam nor does it provide a fake support service.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Have a good day!
When i ask restoro to scan pc they say it needs to be in safe mode. However when im on safe mode i lose my internet connections. Can you help me with this.
Hi Gordon,
Thank you for bringing this matter to our attention. We will have someone from our support team contact you as soon as possible to help you run the software in Safe mode.
Should you have any other concerns, you may contact us thru our channels below:
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
Overview
Restoro has a rating of 1.8 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Restoro most frequently mention customer service, credit card and phone number. Restoro ranks 147th among Antivirus Software sites.
Our award winning PC repair software and patented technology first appeared on the market in 2018. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.
As always, Restoro® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.
Our developers at the Restoro® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected.
Restoro is a unique tool that allow us to repair computer OS problems with a few clicks by replacing defective OS files with fresh ones from our vast repository system. Unfortunately the software could not cover all third party applications, as such, we offer an optional service add on to the license that you purchased.
We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible?
Phone: 1-888-575-7583
Email: support@restoro.com
Chat: https://tinyurl.com/RestoroLiveChat
We hope to hear from you and we appreciate your patience.