website thubmnail of Restaurant.com
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Florida
1 review
0 helpful votes
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Ripped Off
December 22, 2020

I had an account with approximately $150 in certificates that were stolen. The account was hacked and I got an email from LifeLock that said my email and password were on the dark web. Guess which password. I have written Restaurant.com and have received zero response!

Date of experience: December 22, 2020
Massachusetts
1 review
4 helpful votes
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I received a free $100 credit to Restaurant.com. It's basically useless. If you buy a gift cert to a restaurant they put a stipulation on the certificate that you need to spend at least 3 times what the cert is for. So if I buy a $10 certificate for $5, I am required to spend $30 in the restaurant to use it. I went out to grab lunch and my bill came to $6.50. I was told I needed to spend $30 to use the certificate. Restaurant.com is a scam and my guess is the restaurants who do business with them are also shady.

Date of experience: December 12, 2018
Texas
1 review
2 helpful votes
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Within a week of receiving my first $25.00 restaurant certificate, I received an email that the restaurant in question was no longer in the program.
My next purchase was a 12-month Mobile membership to the Entertainment Book which, as it turns out, expires in 90 days. I spoke to two different reps at Restaurant. Com over two days to try and get the PROMO Code to downloand the mobile app. Then when I finally received it and tried to complete my membership, the site said that the PROMO Code had expired. I've spent two hours trying to resolve this one simple purchase ($10), and have had no sucess. I finally had to call my credit card company and stop payment on the charge. What a miserable way to waste two hours which I'll never get back! I strongly suggest that you avoid Restaurant.com at all cost. Worst site ever!

Date of experience: August 16, 2017
Florida
1 review
0 helpful votes
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+ Many of their listed restaurants would not honor the coupons. Saying they never agreed to the terms listed on restaurants.com
+ Many of their listed restaurants were in fact, out of business
+ When I found a restaurant that would honor their coupon, it was overpriced
+ It was a pain to use with any restaurant as I had to wait for them to call and validate the coupon causing food to get cold.
+ It was a very bad experience and I would award them 0 stars if I could.

Lex Luther

Date of experience: July 24, 2013
Washington
1 review
7 helpful votes
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Scam, rip-off artists
August 10, 2017

Do NOT buy their discount coupons, they're a fraud! They get a restaurant to agree to allow them to help promote, then, without talking with the restaurants, sells 'discount coupons' that people expect to work. Then the restaurant won't honor the discount, and the customer gets angry with the restaurant, who are actually the injured party. Avoid restaurants.com like the plague!

Date of experience: August 10, 2017
Texas
1 review
0 helpful votes
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This is a scam
August 2, 2013

This is a scam. Here's the deal: I get a certificate from Restaurant.com for $15, then go to the restaurant and spend $25, redeem my certificate, yet the restaurant is out $10. You do the math! It's a scam.

Date of experience: August 2, 2013
Arizona
2 reviews
7 helpful votes
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Buyer Beware
November 29, 2022

After buying the $25 certificates, and attempting to use one, I found out that the $25 could only be used on a minimum order of $75 and only one certificate could be used. Very deceptive and never mentioned until after you have bought the certificates.

Date of experience: November 29, 2022
Alabama
1 review
6 helpful votes
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Scam!
September 14, 2014

Scam! I bought 3 coupons for my favorite restaurant but when I tried to use the first one, I was told that the restaurant never authorized restaurant.com to issue these certificates. How embarrassing! Now I am out the amount I paid for the 3 coupons.

Date of experience: September 14, 2014
California
6 reviews
9 helpful votes
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Utter crap
October 7, 2013

Utter crap. You HAVE to spend over the amount of the gift certificate you want.

Example, I want a $50 gift certificate. Guess what? I have to spend $75 on their site! Want a $25 gift card? You have to spend $37.50! So, basically, you have to buy two of the gift card you want, in order to actually get them. What a great scam.

AND! (I just found this out.) In addition to having to pay the "required" amount on the website, when you get your "gift certificate" is has the SAME requirements! So, on your two $50 gift certificates that you just forked over $100 for, you HAVE to spend $75 at the place in order to use it! Are you freaking kidding me!?

Date of experience: October 7, 2013
Michigan
2 reviews
9 helpful votes
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Currently Restaurant.com has a Class Action Lawsuit pending in the State of Florida (March 17,2011) for signing up companies that don't even exist or are Out-Of-Business and listing them on their webpages for consumers to purchase their certificates. Merchants complained in several States because restaurant.com is selling more certificates then the merchant agreed to, Instead of having a 90-Day expiration on each certificate, Restaurant.com changed the expiration to "Never Expires" on certificates without the knowledge to merchants and if the merchants refused to accept the coupons they could be sued for $17,000 by restaurant.com. Merchants would attempt to call or write to cancel contracts and instead Restaurant.com would state they never received their contract cancellation and would continue to sell certificates.

Date of experience: November 25, 2012
Arizona
1 review
5 helpful votes
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This is a horridly unstable app. I have complained for months now.
I have uninstalled. Downloaded and re-installed.
Still it is a piece of junk.
I even got a new Galaxy S6. It will not work on there.
You buy your credits.
You go to the restaurant.
It will NOT load your coupons to display to store owner.
On your second try it will freeze up and say - You have tried too many times. Wait awhile and try again.
This app should be Removed until it works property.
You will end up paying Full price with No Discount.
Horrid.

Date of experience: August 27, 2015
New York
1 review
8 helpful votes
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They sent me an email saying a certificate I had was for a restaurant no longer included. I never used it because it was useless even when the restaurant was still part of this scam site. I tried filling in the contact form; but the page does not submit, it just hangs. Big surprise. When I called the number above, it first told me to go to the website. That doesn't work. So then I pressed 2. I'm on hold. They say you can also email them at *******@restaurant.com. And in the time it took me to write the last few lines, the call magically disconnected. 5 times. SCAM! WHY IS THIS COMPANY STILL ABLE TO STEAL MONEY FROM PEOPLE?

Date of experience: January 6, 2020
Tennessee
1 review
0 helpful votes
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DO NOT WASTE YOUR PRECIOUS TIME on this deviously laid out website. So you check the website and see all these deeply discounted coupons right?! That is until you check in with your email address and password and try to redeem your coupon, then poof they all disappear. It cant be done. It will say congratulations you may now search for your restaurant by putting in a zip code. Screw the fact that you already had a shopping cart full of your carefully picked out discounted choices. Now they got you one for one. You want that $10.00 coupon that you had in your shopping cart for 6 bucks? Sorry that will now cost you 10 bucks. If x out and check back in your shopping cart will be waiting for you with those nicely discounted coupons. You still want em'? Time to put in your VISA/MC SUCKER! GOT YA! Like I said don't waste your time or money or AIRLINE POINTS. Oh Yea a lot of the restaurants are dumps as well.

Date of experience: December 26, 2013
California
1 review
10 helpful votes
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I WAS DEFRAUDED.
July 27, 2015

Recently I purchased a certificate and the restaurant told me that they don't honor it. I asked for a refund from Restaurant. Com, but was told that they don't give refunds even when the certificate that they sold ('good forever") is not any good. They offered an exchange, but I want' my money back. By the way, the certificate was purchased only 36 days ago when it was dishonored by the restaurant. A wasted trip to a very expensive restaurant that cost much more than I had anticipated. I would not hove gone there had I known. Beware all of you out there.

Date of experience: July 27, 2015
Florida
1 review
0 helpful votes
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They are going door to door soliciting in neighborhoods that has strict no soliciting rules in Clearwater, FL. They are selling it as "free" discount offer if you answer some personal questions. I told them to get off my property as my 130lb Rottweiler was ready to rip them apart & the white trash girls was still trying to sell their.

Date of experience: January 9, 2019
New Hampshire
1 review
2 helpful votes
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Scam
October 4, 2019

Save your money and do not do business with this ripoff scam. I have tried 8 different places and either out of business or do not know how they got affiliated with this scam company but an absolute joke. When called they wanted my bank info to see my payment to them. I am in no way sending my bank info to a scam company as such.

Date of experience: October 4, 2019
California
1 review
3 helpful votes
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I bought two restaurant.com coupons for a restaurant that I frequent. I went there two days later. The owner said that he never had any dealings with restaurant.com and could not honor any coupons. The owner said that he had received a few coupons in the days before I got there and did not make any deals with this company. They also took a copy of my coupon to cope with this problem. Do not give any money to this company. They also offered an additional $10- restaurant.com coupon which I did not receive. Do not lose your money to this company.

Date of experience: October 24, 2015
Rhode Island
1 review
4 helpful votes
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They advertise you wont lose money, and you can swap easily. I had a $25 certificate for a restaurant that I paid $5. For. It went out of business. I expected another $25 certificate. No go. I ended up using a $5. Certificate that I paid $5. For. Goodbye Restaurant.com!

Date of experience: May 4, 2018
Maryland
1 review
0 helpful votes
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The worse site ever! Restaurant. Com e gift certificates are a fraud! This site falsely advertise the e gift certificate as if you could really redeem as advertised. They know you would not purchase if you were aware of all the restraints required by the participating restaurants. You do not save money, you actually have to spend more money than you had anticipated in order to use the e gift certificate. Please do not be fooled, Fraud, Fraud, Fraud!

Date of experience: April 1, 2014
California
1 review
0 helpful votes
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It is a scam!
October 23, 2018

Bought a few 5 dollars food coupons with Sunly. Can only use 1 every month and must purchase at least 10 dollars. 99% item are under 10 dollars so you must buy 2! It is NOT a saving. It is a scam but legit!

Date of experience: October 23, 2018

Overview

The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.

This summary is generated by AI, based on text from customer reviews

service
111
value
110
shipping
49
returns
77
quality
96