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Restaurant.com Reviews Summary
The company has garnered significant negative feedback, primarily centered around customer service failures and issues with account management. Many customers report lost funds and unresponsive support, leading to sentiments of being scammed. Additionally, the limited and outdated restaurant options have contributed to dissatisfaction, as customers frequently encounter closed establishments. While a few positive experiences are implied regarding the product concept, the overwhelming sentiment reflects frustration and distrust. To improve its reputation, the company must enhance communication, streamline account management, and ensure accurate listings of participating restaurants.
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Ordered the certificate 01-18-2010 and haven't received it yet. Today is 02-10-2010. I e-mailed Restaurant.com twise with no response. I called and customer service was unable to solve the problem. Said they will have a 'supervisor' call me. Hope someone does, or else I will also dispute it with my credit card and make sure everyone knows about it. The rep asked me how do I know my confirmation number, when given by me! I received an e-mail confirming my purchase the same day and she didn't know we receive that? Or is she implying I am lying/stealing? She said there is no way to know if the card was used! What's going on? I will see in the next day or so, and take other measures.
Do not waste your money on this site! Basically if a restaurant is on here, it is in the lower 25% in quality and service. Occasionally you may find a restaurant you like but the requirements are ridiculous and most of the time you will end up not using your gift cards. Also, only get these gift cards for free! They always have promotions so do not even pay $2 for a $10 gift card because the least you can do is get it for free when you don't end up using it!
If you read the requirments clearly listed before you buy it can be a great way to save money. As an example we used one yesterday that was a $25 gift card for $2. Requirment: min. 2 people, dine-in dinner only, min. $35 total sale less alcohol, verify location will take printed gift card. Basicly you have to decide if it is a good deal for you or not.
Fraud/ tricky website. Don't get allured by the discount provided in the website. - hi,
I bought 4 gift certificates worth 25$ each at restaurant.com valid only online through mrsfields.com. It was on a sunday, so I couldn't inquire either of them (restaurant.com or mrsfields.com) about the expiry and the minimum order. I came to know about the fraud after I bought the mrsfilds.com certificates that I need to purchase a minimum of 75 dollars (excluding shipping charges) and can use only one coupon for redemption at checkout. So, I need to pay 50 dollars from my pocket everytime I make a purchase. Buyers, be aware.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members