Reservations.com

We booked for 3 nights at a Hotel and got to the hotel only to be disappointed by the property. The info on reservation.com was misleading. So we decided to stay one night and cancel the next two only to be told we couldn't. We called reservation.com several times only to be frustrated and was told our $1,000 would not be refunded. They said it would take a week to confirm with the hotel to see if they could refund our money. I would never suggest to anyone. In fact I will make a point to tell people not to use the site.

Made reservations thinking I was on another site. When the billing was done it was through this site. We had a special circumstance with the hotel we stayed at and had to leave one day early. The hotel manager assured us we would get a refund but had to go through the booking site. After putting in a ticket was told they would review and contact me within 30 days. After 40 days I contacted them again. They said Covid was causing a backup and it could be another 30 days. So after 90 days I contacted them again. Oh, they denied the refund. Never contacted me. Will not use them again.

I made a reservation that advertised $314 and then got charged over $125 in "fees and taxes" which were not disclosed when I booked. When I attempted to cancel by phone I was told I couldn't get through. I was able to cancel online but then got charged $20, without being told I would have to pay a fee. Outrageous.

Can't believe these guys are still in business. Charge you in US funds without telling you, Charge you a service fee that they fail to mention. Then when you find out how much they have screwed you for, no cancellations, no refunds, no customer service, NO MORALS... Thieving bastards.

I thought I made my reservation directly with the hotel by looking it up on Google. Somehow it went to reservations.com I tried to cancel my reservation and they
Said I owed the entire charge even though I was at the hotel and they waived their
Charge. I waited 30 minutes to get through to attempt to cancel. They talked to the
Desk clerk and then called back to confirm with the GM that there would be no charge.

After more delay they called back and said there was a non-refundable service charge. I told them that the "service" was deplorable but they were unmovable.
Stay away from reservations.com

This company uses their website to copy the hotel website - so when you think you are booking through the hotel, you are not. I had a charge to my credit card more than I expected, but I assumed the hotel put in a deposit, as they often do. When I received the hotel bill, they only charged me for the original price quoted to me, per night. Unbeknownst to me, reservations.com charged me Then, they add on fees to the nightly $500 more than the hotel quoted me or noted that I paid. I have contacted this company and after taking weeks to respond, they refused to refund me, saying I agreed to these charged. I have nothing on my email receipt that I agreed to pay more for each night. Do not be fooled - if you end of mistakingly booking through this site, please ask for a refund BEFORE you stay for the night and contact the hotel to let them know of the scam.

I wish I could give this site a Zero! We had our room booked a week in advance and my wife and I got to Las Vegas from a long trip from Long Beach Cali. Arrived to our hotel and they tell us that we were not reserved, we had to back track and find out that we were not booked till the 14th. The lady over the phone typed the wrong dates, and even confirmed over the phone the right dates so I don't know how that worked? But they told us there was nothing they could do to help us unless we paid more money. I was outraged because this was clearly something they should have handled but they just told me they would refund my money, which would be on the next business day. It's Friday, now I am out 400$ and have to go pay more for another room. Once again I was outraged and told them that this was coming. So here it is! Screw this site!

I made a reservation on what I thought was the hotel site. Their site us built to look like the actual hotel site. When I tried to cancel, I was basically told I wouldn't get my money back. Learn from my mistake, look closely at the url and don't so business with this company.

I thought I was calling the number for a major hotel. It turns out that the major hotel AND reservations.com BOTH billed me. Reservations.com price was almost $50 more than the hotel charge! I called the hotel, and they credited me for their charge. I asked if Reservations.com was a SCAM. They said it was a third party booking service. Reservations.com had misled me on the phone. When I tried to get a credit from Reservations.com, they had me scan and send them all the proof. First, they said they would reimburse me the difference. Then, after all my time and effort, I received a second email saying they would not reimburse me because I agreed to the price over the phone when I booked it. DO NOT BOOK THROUGH RESERVATIONS.COM!

Terrible This company reservations.com they are the worst company. I canceled my reservation and they did not refund it I lost over $1,400 worst service I've ever had. I will never use them again. Don't use them!

I called the hotel to check pricing and got it confirmed (159.80). Had to drop it and come back to the reservation. Went to company website to book it and clicked on what I thought was the hotel website reservations link. Instead it was reservations.com. Booked it and it gave me the prepay cost of $159.80. When I received the email confirmation it was $196. They added almost $40 in fees with no disclosures available unless I took the time to read all the fine print. When I asked to cancel they said I could cancel but would get no refund whatsoever.

I've stayed at this hotel plenty of times but this time wasn't so good, I checked in and we I went to my room the door was wide open and someone was doing something in there I asked to change rooms since they were working in it the man at the front desk said no so I kept the room then when we get in the room it has a burning smell in it, and the one bed had some type of stain on the pillow. My fiancé said we are never staying there again.

$20 up-charge and I can't even get a reciept!
Their customer service amounts to being put on hold forever. I tried selecting the "book a new reservation" option just so I could talk to a real person. "Jazz" said he would transfer me to someone who could help and I implored him not to put me on hold forever.
He replied that he would only put me on hold for 1-2 minutes.
Guess what?
I surrendered and hung up after 15 minutes on hold.
Tried calling their customer support line again and sat on hold listing to thier recording for another 15 minutes.
I probably won't live long enough to win this battle so I guess I should just give up and move on.

Reservations.com is a total scam. I accidently booked 2 rooms for 2 nights, and when I recieved the email confirmation, it was then I saw that the fee was non refundable. I immediately called them to cancel the reservation which was only 5 minutes old, and they refused to issue a refund, but would send my claim to billing. Today I recieved another email that said after review they would not refund the money. I have reported this to the BBB.