Reservations.com

Booked a room for 4 days. Told the reservations.com rep I will probably be checking out after 2 days due to the fires in Redding Ca. No problem they said but may be subject to a penalty of $14. In short, I checked out early and they charged me for the entire 4 days. Reservations.com won't refund my money. I complained and was told they will reopen the file and look into it. Waiting on a response from them. (Be advised, I followed every early check out rule they had and still this became a problem... HUMMMMMMM.) I'll let everyone know how this turns out.

The previous revers are correct. Reservation.com is a FRAUD. They charge a $14.99 that only shows up after your booking is confirm and you are not told about it. I cancelled my booking with in 24 hours, first they did not want to cancel the booking. It took over an hour and they initially refused to give the cancellation in writing.
They bill the $14,99 separate from the hotel fee so if you are not paying attention to your credit card statement, you will not notice. I am now disputing it through the credit card company.

I landed in Denver and was on the phone for 2 hours while they kept finding me rooms... they kept booking it making me wait 15-20 minutes and then telling me they lost the reservation. Finally they found one and took my credit card information for the sixth time and booked my room. I called for a shuttle and the said there were no rooms... reservations.com had sold me a room that did not exist. Then I spent more time on the phone trying to get my credit card reimbursed. I spent the night on the floor of the airport because after two hours of $#*!ering all the hotel rooms were booked. Terrible company with awful customer service. They hung up 3 times and when I called back we started it all again. I asked to speak to the head person and got the same person twice got disconnected from him the first time and he did not return my call even though they had my number. Run away before using them.

I am canadian and I booked a canadian motel from a canadian address, reservations. Com website charged me in USD (without their website advising that they were doing so). Once the motel was confirmed, they then sent me an email advising that the charges were in USD (even though this canadian was booking a room in Canada), and the receipt said that no refunds or cancellations would be accepted. I did not have time to wait by my computer to contact them because I had 600 kms to drive to get to motel, When I got to the motel, the manager said that reservations.com purchased the room from Expedia and that they could not do anything to help me. I stayed at the motel (no choice) and contacted reservations.com when I later got home. They refused to refund the difference between USD and CND dollars, so, I ended up paying approximately 80.00 more than if I had booked the room directly with the motel (or Expedia?)

I will be highly discouraged to book hotels through this portal. You will run pillar to post for changes and you will write till eternity but they will just avoid solving the problem. A simple thing like cancellation: they pass the ball.

I realized after getting t ok the end that I was in the wrong site. I booked my reservation the room was 162. After the added fees ohhh and their invisible fees it came out to 283.03. This company needs to be shut down. I reported them to the BBB. The company said they would refund me 40.00. Their policy states that 14.00 us the refund fee.

How do companies stay in business like this. I am adding this to my Facebook and Instagram page.

Hope this helps someone else.

I attempted to book two hotel rooms and was quoted the type and availability. Then when the agent went to reserve them she split it into two reservations and it kept failing; this was because the room was no longer available. Then I had to cancel the one she had already processed and it could take between 7-30 days to get my money back. That evening I reviewed my credit card and had 5 pending $19.99 charges. When I called to get them removed I was told 4 would fall off they were just holds but one would stay because I did make a reservation. I said that it was an error and I should not be charged and she said it was non-refundable. They stole $19.99 from me because the agent was into mow tent. When I asked to speak to a manager she just kept repeating it was non-refundable. I was never informed that there would be a service fee to begin with. Watch out!

I looked online to reserve a room, but didn't see an option for the AAA rate. I called the number, which was a reservations.com number, to see if I could find out the AAA rate. My mistake was staying on the phone when they said "no we can only offer this rate at this time". Long story short, it took me 20 minutes to finally book a room. They never once mentioned that there would be a $15 non refundable service fee. I looked online at a different website a day later and found the AAA rate, and booked the room for much cheaper, in TWO MINUTES. I was able to get a refund, but they stole my $15 for that service fee, and stole 20 minutes of my life. Just look online elsewhere, this website and service center is garbage.

I made the mistake of booking with this company and called to cancel my reservation which they confirmed it was cancelled and that I would receive my refund as the cancellation was done on time. Well 20 days later and after many many calls and false promises which did not go anywhere, I never received the promised refund. The last call alone last was over 2 hours with them on the phone and on hold! At the end I think they just put you on hold and make up the excuses and they truly are not doing anything to resolve the issue for you. They gave me a supposed confirmation number that was useless. I had to dispute the original charge with my credit card.
DO NOT BOOK WITH THIS Reservations.com

Call before I made reservation and asked if I could make change once I got final schedule. Customer service rep told me yes, just call. I called 3 days before arrival and was told no changes. Non refundable. Never, ever, under and circumstances use this service. Located off-shore and unwilling to make a one day change. BBB will be contacted as well.

BEWARE Transaction Fees!
I searched for the hotel using Google. The first item on the list was hotel.reservations.com. I clicked and thought I was on the hotel web site. Nope, just looks that way. I created a reservation and nowhere was alerted to a Service Fee of $19.99 per reservation. When that came in separately from the hotel charge, I cancelled the reservation and asked for a return of the reservation fee. They refused. Visa also declined to reverse the charge because there is a statement (many pages below the first page) that indicates the charge is non-refundable.