Overview
Reservation Desk has a rating of 4.5 stars from 7,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
Booked a two night stay in middle of March using Reservation Desk.
My plans changed and I went to cancel the reservation with over 1 month before the reservation was effective. I could cancel the reservation however I would still be charged 100% of the original reservation!
When I spoke with both a representative of Reservation Desk and their supervisor, they told me 'tough luck - you booked it online and agreed to no cancellation policy'. I would never agree to a non-cancellation policy... life happens and plans change! Where this policy was in the fine print is beyond me... so here is a warning to those considering this service - simply don't. You will regret it! I know I do!
Talk about crappy custer service.
Surprisingly, for this old lady, it wasn't too hard to do on line I usually have problems with ordering anything on line or completing surveys.
Thank you for taking the time to leave us a review, Frank. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Very straight forward on navigation the only hiccup was I didn't get the suit I wanted and had to settle for a smaller room
Thank you for taking the time to leave us a review, Wendy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We are sorry to learn the room you wanted wasn't available but hope you enjoy your stay.
Stayed at this hotel a few years ago and was pleased with my room and the convenience of being right next to WEM.
Thank you for choosing to book with us, Frances. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Headed to Calgary next weekend and decided to go with this hotel. It was super easy and quick to book my room using the reservation desk online.
Thank you for taking the time to leave us a review, Nagham. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us. Enjoy your stay at the hotel!
I got my confirmation just fine. Everything went great. We are busy traveling thru and we are holiday inn members so that is why we booked there.
Thank you for choosing to book with us, Nancy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Fast and efficient we were looking for a scenic area to stop in for the night on our way back to Iowa.
Thank you for choosing to book with us, Joyce. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Overall, Reservation Desk was very easy to use. I selected my dates, found a room I liked, and BAM! It was booked.
Thank you for taking the time to leave us a review, Patricia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Pretty complete overview of room choices and amenities in the room. Since we're there for a wedding, won't use any other amenities.
Thanks for your review, Marcy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was great if i could just get the other confirmation number i will be happy
Thanks for your review, William. We would be happy to send you a confirmation for your reservation. I will follow up with you in a private message for more information. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
Called about a room reservation and was explained the process for a cancellation and rebooking. Since I went through booking, I had to cancel though them. When I rebooked went through Bayffront's web page. Which I thought I did the first time.
Thank you for taking the time to leave us a review, George! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I honestly wish I didn't have to write this negative review. My wife and I live in Irvine, CA and we booked a Newport Beach NYE cruise to bring in the New Year. Really fun way to spend time together and celebrate. We also booked a room at Holiday Inn Express Newport Beach to have a place to stay after the cruise. It's obviously a convenient place to stay after getting off the boat. Our room for New Years Eve (12/31/24) was booked a couple weeks BEFORE NYE, and we received reservation confirmation from our credit card company. We wanted to make sure we had a place to stay after enjoying the cruise. We don't want to be driving on NYE of course. Holiday Inn Express Newport Beach canceled our reservation a COUPLE HOURS before check in. They are literally awful people who take no accountability. Who does this kind of thing (hours before check in)? I called Holiday Inn Express Newport Beach to discuss them cancelling the reservation and they literally hung up on me. No apology, no acknowledgement that they messed up. Absolutely awful people who don't care and take zero accountability. They need to be held accountable for their actions and lack of proper management. Very frustrating for my wife and me. I hope this review will make the decision makers at that hotel take accountability for their actions and I hope it helps others from dealing with this kind of frustration. Happy New Year! Be safe and avoid Holiday Inn Express Newport Beach. They are awful people.
Thanks for bringing this to our attention, Jason. I will follow up with you in a private message for your information so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
So very simple to book a room and receive your conformation in seconds. Who has time for anything else in this busy, hectic world we live in today? Kudos!
Thank you for taking the time to leave us a review, Thomas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Booking was easy and efficient however the fee did not reflect the original rate discussed with the hotel itself. Had to call and confirm that the charge was what was expected.
Thank you for taking the time to review us and provide feedback, Alanna. Your insights are incredibly valuable and greatly appreciated.
Reservation was quick. I very much look forward to staying with a hope that the stay will also be as wonderful experience as I had with the reservation. Thank you
You're welcome! Thank you for choosing to book with us, Renu. That's wonderful you had a good booking experience! We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So far ok but I haven't arrived yet. When looking at confirmation it didn't show handicapped accesibility so I had to call and confirm.
Thank you for taking the time to review us and provide feedback, Jill. Your insights are incredibly valuable and greatly appreciated.
Worked fine. I changed my trip so had to do a cancel and then rebook. Would been nice to have a change reservation function.
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Very quick and easy process to make our reservation. I especailly liked the pictures of the rooms that accompanied each option to choose from
Thank you for taking the time to leave us a review, Christopher. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
I could not specifically pick which floor or which room on a particular floor to choose from. (With Hilton Honors, you can do that).
Thanks for your review, Gregory. For any special room accommodations, please don’t hesitate to contact us at support@reservationdesk.com with your request. While requests are not always guaranteed, we will do our best to communicate your wishes to the hotel.
My reservation ended up going through Booking.com & I was charged $172 in booking fees. NEVER AGAIN WILL I BOOK THROUGH BOOKING.COM. ABSOLUTELY HORRIBLE! RIP OFF!
Thank you for your review, Andrea. We sincerely apologize for any confusion or inconvenience you may have experienced. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. While we do not contract directly with hotels, we partner with online travel agencies and are committed to helping our customers navigate any questions or concerns they may have. Taxes and fees for reservations are determined by the hotel suppliers and are included in the rate shown at the time of booking. We apologize if there was any confusion regarding these charges. Please don’t hesitate to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are always happy to answer any questions you may have about our platform.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Irene. We sincerely apologize for any inconvenience or frustration you may have experienced. As an online travel agency, we are required to follow the terms, conditions, and cancellation policies established by the hotels in our booking system. These policies should have been clearly communicated to you during the booking process when you booked online. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!