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Reservation Desk

Overview

Reservation Desk has a rating of 4.5 stars from 7,480 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.

service
331
value
236
shipping
86
returns
143
quality
2,801
This company responds to reviews on average within 2 days

Instant Feedback

59,486 reviews
+84
How would you rate Reservation Desk?
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Nevada
1 review
0 helpful votes
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Great for family and dog
April 16, 2025

Our family like that most Red Roof Inns have exterior doors, making it easy to take the dog out. Making reservations online is easy.

Date of experience: April 6, 2025
Rachael F. Reservation Desk Rep
3 weeks ago

Thank you for taking the time to leave us a review, Richard. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!

Illinois
1 review
0 helpful votes
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Great
April 2, 2025

Everything worked out great thank you. And also the Lovely Asia at the Plaza inn was very helpful respectful and well mannered. Excellent service!

Date of experience: March 23, 2025
Rachael F. Reservation Desk Rep
1 month ago

You're welcome! Thanks for your review, Jim. We truly appreciate your business and are grateful that you decided to book with us.

Virginia
1 review
0 helpful votes
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Convenient!
February 3, 2025

Easy and rapid; however, I had to select several room possibilities first to find something that was not already sold out.

Date of experience: January 24, 2025
Rachael F. Reservation Desk Rep
3 months ago

Thank you for taking the time to share your feedback regarding the booking process, Linda. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!

Pennsylvania
1 review
8 helpful votes
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So many extra fees
December 12, 2024

When I arrived I was charged more in fees on my "paid in full" reservation for 3 nights than I did for the entire price of my 3 night stay! Absolutely not worth it! There was nothing stating resort fees or parking fees would be charged when I was booking (I booked on Super.com). The lady at check in would only say these fees were probably hidden. Rooms are average at best. There are a lot of areas with caution tape (not sure if they are under construction or what). It's a long hike to the parking area. It's really hot in the entire hotel (although the maintenance guy was very nice and did the best he could for our room). I travel a lot and would not recommend this hotel. I have included a sample photo of a booking for December 2,2024 (the current date). It clearly states under the total price "total incl. Taxes and fees". The only mention I could find of any extra fees was on my itinerary, which was sent after I paid for the nonrefundable stay. BEWARE OF EXTRA HIDDEN FEES!

Date of experience: December 2, 2024
Virginia
1 review
0 helpful votes
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It was organized and quick
April 15, 2025

I haven't had my experience yet I haven't been to New York in three years so I look forward to it and my granddaughter and daughter-in-law are coming with me

Date of experience: April 5, 2025
Rachael F. Reservation Desk Rep
3 weeks ago

Thank you for choosing to book with us, Karen. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Illinois
1 review
0 helpful votes
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Staycations
January 18, 2025

A beautiful place to restore and relax while enjoying the amenities of Schaumburg retail, restaurants, and shopping. A convenient getaway but still close to home.

Date of experience: January 8, 2025
Rachael F. Reservation Desk Rep
4 months ago

Thank you for choosing to book with us, Stephanie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Ohio
1 review
0 helpful votes
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Comfortable and convenient t our needs. We are heading to Riverbend for a concert and it is just minutes away.

Date of experience: March 3, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thank you for choosing to book with us, Paul. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!

Texas
1 review
0 helpful votes
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I was trying to contact the actual hotel location to get the quickest way to make my reservation, but NO I could only get this reservation service. Had to wait almost 8 minutes before I was transferred to a service agent.

Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2024
Rachael F. Reservation Desk Rep
5 months ago

Thanks for your review, Richard. We apologize for your customer service experience. Our goal is to provide our customers with the best support possible, and we apologize you didn't receive this. We appreciate your feedback so we can improve our process.

Wyoming
1 review
0 helpful votes
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I tried using the Reservations tab on the specific locations home page and I received an error message. I tried a few times with the same result. I also tried other days/times. Same error message. I did a search on Wingfield Elizabethtown Reservations and that worked.

Date of experience: February 23, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thanks for your review, Camille. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Texas
1 review
0 helpful votes
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The ease of reservation was great
March 22, 2025
Updated review

I have always stayed at this hotel whenever I am town for the last two years because the staffs are very courteous including the security guy and the facility is very clean

Date of experience: March 12, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thank you for choosing to book with us, Bamidele. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!


I met A guy in the lobby that works for Hilton named...
December 7, 2024
Previous review

I met A guy in the lobby that works for Hilton named Peter,very pleasant and accommodating man

Date of experience: November 27, 2024
Canada
1 review
0 helpful votes
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Pleasant experience
March 7, 2025

The whole experience was easy. The people were kind, considerate, and very helpful with suggestions etc.

Date of experience: February 25, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thank you for taking the time to share your review with us, Jeannie. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.

Texas
1 review
0 helpful votes
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Easy to make a reservation
February 28, 2025

Reservation process was very easy and received a confirmation email within minutes of making the reservation.

Date of experience: February 18, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thank you for leaving us a review, Ward! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!

Colorado
1 review
0 helpful votes
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Great Service.
March 7, 2025

Very easy to make a reservation at this unique hotel. Handled the reservation efficiently and professionally.

Date of experience: February 25, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Minnesota
1 review
0 helpful votes
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Online reservations
March 23, 2025

Easy to make reservations and no complications. Quick and I receive confirmation within seconds of registration

Date of experience: March 13, 2025
Rachael F. Reservation Desk Rep
1 month ago

Thank you for leaving us a review, Bonnie! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!

Texas
1 review
0 helpful votes
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Spring Motorcycle Trip
April 16, 2025

Experience was simple, straight forward and accurate. Recommend this experience to anyone seeking a Hotel reservation.

Date of experience: April 6, 2025
Rachael F. Reservation Desk Rep
3 weeks ago

Thank you for taking the time to leave us a review, Mark. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Iowa
1 review
0 helpful votes
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Mayo Visit
February 10, 2025

On-line booking went smoothly. Very pleased with that …. All other services very much appreciated… excellent overall rating

Date of experience: January 29, 2025
Rachael F. Reservation Desk Rep
3 months ago

Thank you for taking the time to leave us a review, John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!

Washington
1 review
0 helpful votes
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Easy booking
March 13, 2025

Booking was easy and straight forward, from picking your days, viewing the room and how many were availible.

Date of experience: March 3, 2025
Rachael F. Reservation Desk Rep
2 months ago

Thank you for taking the time to leave us a review, Lorrie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Canada
1 review
0 helpful votes
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Clean hôtel
January 26, 2025

Not good, se hard approx 10 kids yelling and running in the hallway until 21h30 21h45, then at 03 am, women yelling in the hallway to the point the had to call the police

Date of experience: January 17, 2025
Rachael F. Reservation Desk Rep
3 months ago

Thank you for taking the time to leave us a review, Gilles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

New York
1 review
0 helpful votes
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Good.just have questions
February 7, 2025

It was quick and easy, but gave me little info. On how to add my membership points. I was not able to apply them.

Date of experience: January 28, 2025
Rachael F. Reservation Desk Rep
3 months ago

Thank you for your review, Gary. We understand how important it is to have your membership benefits. Since our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff about your membership number when you check in. If you need further assistance or have additional questions about your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.

California
1 review
0 helpful votes
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Easy to use
January 30, 2025

Great service, easy to navigate website. It was my first time booking through this website. I would highly recommend

Date of experience: January 20, 2025
Rachael F. Reservation Desk Rep
3 months ago

Thank you for leaving a review, Jada! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking! Also, thanks for recommending us!