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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Two charges were applied to my credit card. The credit card was charged twice and flagged a fraud alert. I was confused by the second service charge. I'm still not sure that I was charged twice for the service charge.
It was easy to understand and they made it real affordable by placing the rooms accordingly
I highly recommend it
Thank you for taking the time to leave us a review, George. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Not good, se hard approx 10 kids yelling and running in the hallway until 21h30 21h45, then at 03 am, women yelling in the hallway to the point the had to call the police
Thank you for taking the time to leave us a review, Gilles! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy and quick and well priced.I have not anything more to add. Sorry
Thank you for taking the time to leave us a review, Gerald! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Pas eu de difficulté. Merci. My wife did it for us. She hates doing stuff on line but did not struggle with this.
Thank you for taking the time to leave us a review, Jean-Guy. We are happy to know your wife had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It's quick and easy to use. I have never had a hotel booking site be as clear with prices and how to check out than this one.
Thank you for taking the time to leave us a review, Acie. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick and easy. Was very efficient and gave me all information needed
Thank you for your review, Evan. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to make reservation, I received email confirmation but didn't receive the confirmation text on my phone #
Thank you for taking the time to review us and provide feedback, Penny. Your insights are incredibly valuable and greatly appreciated. We apologize there was an issue with receiving the confirmation text and would be happy to resend it to you if needed. To better assist you, I will follow up with you in a private message. Please don’t hesitate to also contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
Easy, fast, to the point. Everything was clear and to the point.
Thank you for taking the time to leave us a review, Melanie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Great on line system and information provider. A long time client.
Thank you for taking the time to leave us a review, Dwight. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
I've Checked Out Since December 20th. And Still Haven't Received Back My Deposit. Clerk Told Me 15-30 business days. BS
Thank you for your review, Dion. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. Deposits are usually managed by the hotel directly, but I would be happy to address your concerns. To assist you further, I will send you a private message requesting additional details about your situation. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Was very easy to navigate, find the dates I would like to book.
Thank you for taking the time to leave a review, Karen. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy to understand, no issues. I have nothing more to share
Thank you for taking the time to leave us a review, Kathleen. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
No nonsense process. I booked my reservation in 2 minutes. Perfect!
Thank you for your review, William. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to use, it was quick. This will be our first time staying at the Riverside,
Thank you for taking the time to share your feedback regarding the booking process, Claudia. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform! Enjoy your stay!
It was not that hard to book it once I found the right size of the room.
Thank you for taking the time to leave us a review, Cordell. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
My experience booking my rooms was super easy. Everything went smoothly.
Easy and straight forward
Quick stress free
Prompt service
Thank you for taking the time to leave us a review, Janice. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Will send review after our stay.
The booking experience was fantastic
Thank you for taking the time to leave a review, Bernard. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. Enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Paul. We sincerely apologize for the difficulty you experienced with your credit card and the inconvenience this caused you. To better assist you, I will send you a private message for more details about your situation. If you need further assistance with your reservation or have any additional concerns, please contact our escalations team at support@reservationdesk.com. We’re here to help!