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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Excellent no need to go further. Look forward to experiencing it
Thank you for choosing to book with us, Margaret. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great experience! It took no time at all to get booked. Thanks!
You're welcome! Thank you for taking the time to leave us a review, Michael. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
It was easy and fast. We wanted the Wyndham on the recommendation of a family member
Thank you for your review, Patricia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The booking experience was seamless. I was able to find a last minute room within a matter of minutes.
Thank you for taking the time to share your feedback regarding the booking process, Jason. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Reservations were easy. Taxes and fees are high. Rates are average. This will be my first visit so ask me after my stay.
Thank you for taking the time to leave us a review, Michael. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Simple and fast to book the reservation. Didn't like all the crap and pop ups trying to sell me something after I booked. Do you really need to do that stuff to customers?
Thank you for taking the time to share your feedback regarding the booking process, Jim. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Simple and easy online with no hassles to navigate the site.
Thank you for taking the time to leave us a review, James. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was straight forward and easy to make my reservation. It also offered the best rate.
Thank you for taking the time to leave us a review, Rose. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Glad I could book, did call in but the booking agent tried to charge me more than the website had to book on line to get a lower rate.
Thank you for your review, Brett. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly updating and changing, so the rate you found online could differ from the rate one of our agents provided. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Easy online booking, quick response, looking forward to the stay!
Thank you for taking the time to leave us a review, Rhonda. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
Very easy to. Faster than calling. I would recommend doing this way
Thank you for taking the time to leave us a review, Dale. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Easy to use, best price, King bed selected - able to book the Havana Tower which is great, near public parking lot, easy access to the property. Thank you.
You're welcome! Thanks for your review, Larry. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to book. Hopefully there are not any hidden fees. First time using this site.
Thank you for leaving a review, Monte! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Very easy thanks! Was quick and easy. Quick and easy. Was quick and easy
Thank you for your review, Taye. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to use and convenient. I will definitely use it again and tell my friends and family.
Thank you for taking the time to leave us a review, Violet! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Easy to book. Explained everything. Looking forward to the experience
Thank you for taking the time to leave us a review, Kathryn. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!
Good, friendly app, understandable. All the correct information I needed
Thank you for taking the time to leave us a review, Sharyn! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy booking and ok prices for the rooms at this location but would like to be able to get discounts for next visit.
Michelle, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
My stay was December 30th, 2024, but this review would not let me add a date less than Jan. 1,2025.
Had to use paper clips to hold curtain closed. They use a top sheet for bottom sheet. Kept coming out & then mattress cover would be all lumpy. Pillow filling all bundled up in balls inside pillows. Assistant manager very rude. Rm needs upgraded & clean. No lamps. Dark dungy, Scarey outside walkway between the 2 buildings to walk to room. Don't phone number on top of ad cause you don't get any medical rate at all. Motel would not give me the medical rate when they advertise it. No continental breakfast at all. I wouldn't of ate there anyways. Yuck. Use to stay there years ago when grandchildren were born in Kamloops hospital. Was way better. That was 18 yrs ago. Now a dive. So sad 😢. DO NOT BOOK HERE!
Barb, we're sorry to learn about your experience with the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We are not directly affiliated with the hotels where we make reservations or their management and recommend contacting the hotel directly to resolve your issues. Please feel free to also contact our escalations team at support@reservationdesk.com if you need assistance.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Wyatt! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!