Reservation Desk

The process seemed to go smoothly... easy access...quick. There were several rooms available and selection was simple. Check out was the easiest part and the confirmation and breakdown of charges information was very quick to come through on my phone. Steps were easy to follow.

It all happened online, there was no one to talk to. It all feels detached. Maybe because I'm older, I still like interactions and the ability to discuss rooms and options.

It was a good experience overall, I just wish that the confirmation receipt had all the details of what the booking was including Like detail of the free breakfast

The place is cheap and very dirty and I mean DIRTY. Room 157 the last person to use this unit did not even flush the toilet and the tub had blood stains. Was there yesterday 31/03/25

I would give no stars if the website would allow me. I booked a hotel in Canada and this looked like their reservation site. Turns out it is a third party. The website quoted the rate in Canadian $. When the reservation was completed the charge was in US$ and it was charged to my card costing an extra $60 for 1 night. To cancel they retain a 30% fee until 2 days before or 100% cancellation after that. I have sent many emails to get the correction made and now they won't even send a reply. I have phoned them 3 times with no satisfaction. I have talked to my credit card company but they won't do anything unless I file a grievance which costs me more money for postage, time, etc. I talked directly to the hotel manager who was cordial and phoned to try get it straightened out. He said what I was charged was more than any of their rooms cost but really couldn't do anything because this is a third party reservation but makes it seem like the direct hotel reservation desk. This hotel is in Canada, I'm in Canada, prices were quoted in Canadian $ and they switch to US $ and won't acknowledge a mistake or correct it

Wasn't sure at first but wanted to book my reservation for Holiday Inn Express & Suites at Fleming Island, Florida. Kinda weird that some options did not include the continental breakfast. Anyway, from there it was a breeze setting everything up. Thank You very much.

So easy to use! I was expecting a reservation confirmation email, so thought I hadn't received it. But instead it was a text message. Thank you very kindly!

I was attempting to use this service to pay for my stay with my father's credit card. I don't care about the reservation being confirmed. I care about paying for my stay. I don't appreciate my time being wasted with words like extended or confirmed

This service have hidden charges do not use. Parking is not available and part far away. Parking is first come and it is always full. The hidden resort fee charges are not told upfront. The reservation desk gives you low price but do not talk about hidden charges and service charges and booking fee that bring the price even higher than normal rate. Terrible service. People on phone do not understand or speak English. It is not work using this terrible service. Big communication issue. Staff being friendly is not true and as a traveler you care about the room NOT the Friedly staff. The room are terrible and have bugs and not clean. DO NOT USE THIS SERVICE OR HOTEL>> terrible They tell you one price and charge you another.

I haven't even been on my trip yet and they already ruined my trip. I asked to add another guest and they won't allow me, even if I pay a full room price for him. I also asked other options like add a sofa, mattress etc. and they denied the request. Its extremely hard to get a hold of anybody over the phone. I would give 0 stars if I could.

We felt that using the Reservation Desk website was very easy and accommodating. The process was smooth, and we were done so quickly that we weren't sure we had finished. Nicely done!

Easy and fast.
It popped up on the place I was looking to book and I got the room a little bit cheaper than what the regular site said.
Thank you, Reservation Desk!

Easy to book
Got a little discount
The fees and taxes are very high!
I am a retired teacher and a member of AARP!
I did not see any way to click for additional discounts!

Some user stole my email to book a reservation! I called but would not connect me to a supervisor. Check your credit cards if this site comes up.