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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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That was great and nice, my experience was good because they care about people
So easy. So great.And cheaper than other booking reservation options, like booking
Bed frame has bodily fluids on it... the toilet seat barely on... nice front desk person but room not good,
Smooth booking, fast and efficient. Have no more to say thanks!
Very good experience and I am happy. Am very pleased
Very easy to book the reservation. Hope everything goes perfect when we arrive there the 17th.
Ever thing went fine. I would use your service again
Thank you for your review of the booking process.
Booked a hotel through them. Was easy but when I needed to cancel they person was very hard to understand and pretty much said ahh my system won't let me do anything for you so goodbye. Now I have to fight it with my credit card company. We checked in to our hotel and left 10 minutes later due to an emergency. Never will use them again.
Thanks for bringing this to our attention, Eric. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was quick, fast, and easy to book these reservations online.
Very easy and fast. Would definitely recommend to friends looking to book reservations
It was easy and no automated system voice, no numbers menu and no foreign accent difficult to understand.
The online booking was fast, the rates were reasonable.
Thank you for your review of the booking process.
The booking clerk made the process simple to change what I had prior booked to meet my itinerary.
Thank you for your review of the booking process.
Super quick and easy to book and I received my confirmation right away.
I was quoted 135 but was charged more. It would be better if you quoted the full price.
Handy, seemed easy. I'm not tech savvy, so everything needs to be simple since we don't have teens at home anymore.
Thank you for your review of the booking process.
No pictures. Expensive... I would of like to see more of the room
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to express this to the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.