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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Simple so far, no problems with anything on the site. Would use again
That's very easy and understand for any person and I did easy way thanks.
Thank you for your review of the booking process.
So far so good I way too many emails. I have no experience to report at this time
Not only is the customer service very unhelpful, but so is this company. I am a front desk agent at a hotel. I had a customer come in and show me how she paid $160 for a room through this company. On our system... it showed the room was $103. So, they completely ripped her off. They misled her over the phone and added on $30 worth of taxes (no hotel charges that much for taxes) and a $16 service fee. They charged her this amount, AFTER already charging her card the the room rate which was $97. I have never booked a room or had a customer book a room through a website that charges a service fee. Completely ridiculous. We tried to call customer service together and they were unhelpful, brushed off what happened, refused to give a refund, and told us they would call the customer back. Of course they never did. I am appalled by the behavior demonstrated on this website and how they willingly just scam customers out of money. Please do not book through here, use a reputable website.
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Great stayed here many many times before love the hotel and the people that work there!
Immediate access is great; but disappointed that would not be able to cancel reservation if needed without paying full amount of room cost.
The booking was super simple! First time experience was good The accommodation is in the area I need to be in.
Awesome and quick service! No issues completing it online. Very efficient!
Difficult to find room on dates preferred
Rooms available & booking was fast and easy
Thank you for your review of the booking process.
Difficult to find room on dates preferred.
Good job by staff and he helped me to get my room and explained my booking very good
Enjoyed my stay before, so returning again, great location between my destinations.
Appreciated the service fees being waived and free cancellation policy..
All good so far, thanks, the rep was very helpful.
They accept Affirm! I'm a definite customer being that it's affordable!
I called the reservation desk by mistake. I was looking to book a room at a certain motel but was told that that motel could not accommodate us. Which was a lie. I was not told about The $14.99 fee that is non refundable. Nor was I told about the $20.00 dog fee. Worst customer service I have ever experienced. Will not use this site again. This review will be posted to every social media site available to me.
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I was charged twice for my room. So for a 200 dollar room I paid over 400! Total scam. They keep giving me the runaround on the phone about giving me a credit, passing form one "agent" to another. I can't believe a company like this is still in business! Total scam!
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
So far, very easy experience! I do like the human support.
Cannot cancel reservation. NOT GOOD. Will ensure all my friends are aware of the policy reference cancellation.
2 emails, confirmation and now survey—-a bit much. Took longer to respond to all than making the reservation!
Thank you for your review of the booking process.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review of the booking process.