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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I do not have much computer experience. And at first, I was a little intimidated, but I found that booking on this website to be very easy to book this room. Thank you.
Loved getting a discount! Easy to book! Will use this service again
Thank you for your review of the booking process.
Making this reservation took less than 5 minutes. Service is exceptional!
Thank you for your review of the booking process.
Was easy to book online with your hotel, we have stayed here previously.
Thank you for your review of the booking process.
Great service so far, reservation was easily made.
Thank you for your review of the booking process.
Making the reservation was extremely quick and easy
Thank you for your review of the booking process.
Ease of use. The service was very easy to navigate. Hotel viewing would have to come from the property itself.
Thank you for your review of the booking process.
I am hoping I am still able to use my rewards club number.
Thanks for sharing your experience with us. You may want to speak with the hotel staff about hotel points when you check in. Although Reservation Counter/Desk focuses on finding the best rates on more than 1 million hotels and accommodations, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to locate online and customer friendly instructions.
Thank you for your review of the booking process.
Been there several times very clean and staff are awesome
I just am not comfortable with the way this site works. I was not sure I was on the site I wanted to be on.
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I just am not comfortable with the way this site works
Very quick and easy. Your site was quick and easy and I hopefully now have a room.
This site is very deceptive. It looks like you're on the hotel website but you're not. You are definitely not getting a deal. It's cheaper elsewhere.
I called to ask a question about the room before booking online. I was then hard pressed to book on the phone and the woman on the phone made it seem like it would be less. However, it wasn't it was actually going to be 7 dollars more, a small price difference but a difference none the less. I only had to click "reserve" to book it online and it was 7 dollars cheaper. She kept hassling me to book it on the phone because it's only a small difference and " it's her job". I really felt pressured and it made no sense to push me. It makes me never want to use this site again. After reserving the room online I then realized I overpaid by 30 dollars.
It was 30 dollars cheaper on hotels.com. It's ultimately my fault. I should have checked another site. I was in a hurry and I felt pressured by the woman on the phone and just booked online and told her I wouldn't book with her over the phone.
I shouldn't have booked through the site either after the phone conversation. Lesson learned.
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very easy website to navigate. Thank you so very much!
Thank you for your review of the booking process.
Easy to use and fast booking service didn't take much time and site was easy to navigate
Thank you for your review of the booking process.
Easy to access info and complete booking. I prefer online booking versus reservation desk methods.
Thank you for your review of the booking process.
Pretty nice I guess everything is working out fine. I am going to call and check the hotel to make sure I am booked.
Thank you for your review.
A simple matter of knowing when and where! Easy to follow prompts to get a lower price on your reservation.
Thank you for your review of the booking process.
Had a question about whether assigned room was smoking or non-smoking. Reservation Desk personal gave me a contact that could answer my concern. Very pleased with Reservation Desk person who assisted me.
Thank you for your review and sharing your experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review of the booking process.