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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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We arrived at our hotel and were told they couldn't honor reservation as all rooms booked. GM of hotel helping me get refund from reservation desk, but they won't respond to GM either. I'm out $164.00.
I didn't realize when I booked that this was a 3rd party and not the hotel chain I thought.
Thanks! Really appreciate it. Very easy to use and got just what I needed.
Thank you for your review of the booking process.
I'm handicapped and need ground floor or an elevator but no where to indicate this Not happy There is a fee, I was under the impression that I was talking to the Hotel, not a service.
Wonderful and quick. I started and was done so quickly. Info on internet page very complete. The only thing was I had no place to arrange for AARP, but as I have found before it can be done quickly at check in. When I arrive everything is done smoothly and quickly. Desk employees are always happy and healthful.
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available.
Upon checking in we were told there were no towels for the pool, use your room towels (we only had two, although we had four people registered). We were also told the slide was closed due to the lifeguard not working that day. The kids were disappointed, but loved the pool. Later, walking by the facilities' worker's laundry, I asked for and received six more towels. There was no shampoo or conditioner in the whole motel. Cigarette smoke was venting into our room (via the ac?). We contacted the front desk twice and were told the manager knew but could not remedy or give us a different room and did not offer a discount for our stay.
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to express this to the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy. Quick, elderly friendly. Reservations easy- follow up a pain
Thank you for your review of the booking process.
Quick and easy to use and something i would try more of
Thank you for your review of the booking process.
No problem booking. Very easy to use. Will recommend to others
Thank you for your review of the booking process.
Easy and convenient and good deals. I liked my experience.
Thank you for your review of the booking process.
DO NOT BOOK THRU THIS COMPANY. MY EMPLOYEE GOT TO HOTEL AND THE RESERVATION WAS NOT THERE. HAD TO PAY AGAIN ON MY CARD SO THEY COULD GET A ROOM. THEY DO NOT RETURN EMAILS OR ANSWER CALLS FOR REFUND. I HAVE YET TO RECEIVE A REFUND AND IT HAS BEEN ALMOST 3 WEEKS. HORRIBLE EXPERIENCE. JUST CALL THE HOTEL STRAIGHT UP! LESSON LEARNED. I WILL BE DISPUTING CHARGES.
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy and quick, but make sure that you Have the Chateau Bedford Hotel reservation desk.
Thanks
Thank you for your review of the booking process.
First time going to cabo and this site was Informative and easy to use
Thank you for your review of the booking process.
Easy to book. Good rate. Better than September 17 2022 rate.
Thank you for your review of the booking process.
They are a criminal organization! RUN! They will lie about what hotel your actually getting, screw up the registration so bad the hotel won't y take it and then an hour later tell you you can't cancel after never saying so from the beginning! Put me on hold 42 minutes and never answered when I called back! TOTAL SCAM. - RUN!
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very Quick and Easy. Received everything right away
Thank you for your review of the booking process.
Painless for booking had no trouble using the site
Thank you for your review of the booking process.
Good experience easy process to get reservations done for an area not familiar
Thank you for your review of the booking process.
The site was easy to use, and quick to see prices.
Thank you for your review of the booking process.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.