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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I did not want to use a outside company but accidentally got Reservation Desk. I was told that the Hotel I wanted had no vacancies on the date I needed the room. I was given another hotel that supposedly had all the amenities plus and it would be cheaper.
The promised airport transportation did not exist. The cars in the parking ot had broken windows and one had the catalytic converter taken off (I think) the car was obviously broken into and there were parts and tools all around.
My son was not allowed to rent the room because he had no proof he was my son although he had 2 government issued picture IDs with the same last name. The staff would not call me to verufy the confirmation on the phone. The staff required him to stand outside in the heat to call me (he has a heart condition and it was above 90+ degrees) and then refused to come outside and talk on the phone and would not let him in the lobby to come and talk on the phone.
I called the corporate office 4 X and was put on hold each time for over 30 minutes before getting disconnected.
I could not get Reservation Desk to talk to me; they also put me on hold and didn't talk to me,
They added a $14.99 charge to my credit card for the privelege of using a service, I did not want to use for a hotel I could not stay at, would NOT have stayed at and were not available to resolve the complaint
Very easy to book, it showed me everything that was available.
Thank you for your review of the booking process.
Better than I started with bookingline, tried different ones before I found the reservation desk. Went through 2 hours already.
Thank you for your review of the booking process.
I found this site easy to work with. It described the hotel, the rooms and amenities, which helped me to decide to book the reservation.
Thank you for your review of the booking process.
Great experience. Website easy to use and they provided the best deal.
Thanks, Steve
Thank you for your review of the booking process.
I have used Reservation desk for my reservations. The experience has been that of convenience and trust.It saves me time. It was smooth, simple and assuring.
Thank you for your review of the booking process.
I thought I was booking right with the hotel and come to find out it was a third pet and no refund and we paid more than what I would have paid right to the hotel
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to see availability and book room on a last- minute- notice, on-a-whim type of trip.
Thank you for your review of the booking process.
Quick and easy to navigate. My room was booked and I had my confirmation number in less than 5 minutes.
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Easy! Can't wait to visit!
Reservations were simple and straight forward.
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So far so good. I did want to add a note to be close to lobby but I nowhere to add that.
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Quick and easy! I did everything online and when I arrived to the hotel my reservation and information was waiting on me, I just signed the paperwork and got my hotel keys.
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Easy and fast. Very straight forward.
No confusion
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We were here for 5 day and 4 nights it started off with a musty room we had to ask to move to another room which worked out well until we started seeing roaches big and small, went to the front desk and complained they did nothing except send someone up with bugs spray, needless to say it didn't work, couldn't sleep so I spent our last night up killing roaches, I wish I could post videos, because I definitely do have a few clips with our unwanted guest, I hope I don't take any home with us and I will never stay at this hotel again especially for the money we paid
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Good easy to make reservation and why do I need 50 characters or more
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User-friendly booking thanks so much. I was so happy to get a room at our favourite resort to celebrate our upcoming anniversary.
Thanks so much!
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I am with the California Department of Veteran Affairs and working with the Local Assistance Center for the fire evacuee. Just happy to get a room.
Simple and Easy. Don't tell me my business devil woman. I'll put as many characters as I feel necessary.
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Booking was quick and easy. Was easy to book a hotel room.
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It was easy to book great rate thank you it was a good experience online booking our stay
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From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.