Reservation DeskReviews 7,397

I was charged $121.20 for a $67.99 room in Medford Oregon. The agent spoke poor English and when I questioned the price, she told me all rooms were booked because of conventions and that was best price I could get. I was leaving Florida after hurricane to get home. I am elderly and I feel she lied to me and took advantage of me. Can't get in touch with a supervisor now that I am home. BEWARE of this scam.

STAY AWAY-THEY PRTEND THEY ARE THE HOTEL CHAIN-DO NOT LET YOU CHANGE NUMBER OF DAYS-TAKE FULL MONEY-LIE TO YOU THE HOTEL CHAIN WILL NOT GIVE REFUND-SEND SAME E-MAIL MESSEGE TO ANY REQUEST. THE MOST UNCARING BOOKING COMPANY TO CUSTOMER REQUESTS

Verry good staff bilding was verry clean and up kept verry friendly room was grate pretty quit place definitely will be comeing here agen

Garbage. Booked me the wrong room, when I tried to adjust all of a sudden there were no more rooms. Then to cancel I have to call 3 different numbers and I was charged $15 for THEIR MISTAKE! Absolute Garbage! I do NOT recommend!

I was charged $32 more than if I had booked directly with hotel. They say fully refund in 1st paragraph within a the time I canceled. 2nd paragraph says except for their "Booking Charge!" Is this a scam? Jack W

Me gusto mucho este motel una atención divina, el servicio espectacular me volvería a quedar otras vacaciones. Mis hijos y Mi familia les encantaron pude celebrar el cumpleaños de mi esposo súper. La dueña Lorena es muy servicial y siempre está pendiente de los huéspedes. Me encanto la plata y la piscina hermosa y limpia

Site is set up to make you believe that you are dealing directly with Travelodge and when you find out that they have charged you 50% tax and other fees which included an hidden fee of $14.99 should be no more than 15% in Ontario, you try to cancel the reservation but find out that in order to cancel your reservation free of charges you would need to cancel one day prior to making the reservation which is an impossibility! Hard to believe that the chain of hotels that include Travelodge would have anything to do with Scammers the likes of Reservation Desk. I advised them of the thievery that I suffered at the hands of Reservation Desk but all they came back with was that I needed to deal directly with Reservation Desk!

The booking agent had such a heavy Indian accent that I couldn't understand him. I requested another agent but was refused. I asked for a hotel reservation for the state of Washington, but was booked into a hotel with a completely different name in Ohio and then Washington DC! When I requested a refund, it was denied. NEVER book a hotel through this incompetent company. If you do, you can be sure that they will make errors in your reservation and you will regret it. ZERO stars.

I was very pleased with the physical handicap room. It had enough handbars to help someone up and the stool over the tub was great. I will choose this Motel 6 again when I come to the Cleveland area.

I called Holiday Inn in Elgin Illinois and somehow ended up with these losers. They recommended Lexington Inn in Elgin Illinois as a great alternative. Unfortunately, the hotel was really bad. Smelled like cat urine and bleach. My wife broke down in tears and would not let our children stay there. We attempted to cancel the reservation due to the bad conditions and both the hotel and booking service refused. We lost $400 to these scam artists. Never had a bad hotel booking experience like this before. From now on, will definitely read the reviews and will contribute so that others will not suffer like my family did. Wish I had more recourse other than writing online reviews.

Best Western Buda Texas lost my property while staying there and when I contacted Reservation Desk where I made the reservation they said "Sorry, we don't have any control over what happens in the hotel"

Used this site not realizing that they were a third party site and thought they were part of Hilton! The man on the phone kept me on the phone for a long time and wouldn't connect me to the front desk ( first red flag)! Secondly couldn't give me the rate they offered! Thirdly told me he could get me a first floor room (Vertigo) and also promised early checkin and parking! After giving me giving a credit card, he finally gave me the front desk phone number! I had to call to confirm and found out I would have to call at 7 am the day of the booking to possibly get the first floor! Also the hotel never got any of the requests ( 1st floor, early checkin, parking)! We arrived at the Hilton to a dog constantly barking in the room next door but they couldn't move us because we had a third party reservation! Beware of who is posing as a Hilton! Second time burned!

Booked a room through reservation.com for one night got charged for two nights will not refund the rest of my money 249.09 dollars will never use them again

I made a reservation under the impression I could cancel the same day for a full refund. I canceled 7 minutes after making reservation and everything looked fine. I did not receive full refund and they told me I had to cancel before 1am. I didn't make the reservation until 6:04pm and canceled at 6:11pm. I canceled because of room preference but upon reentering to change, it took me to booking.com and Booking.com was $70 cheaper.

This hotel is gross. Dirty. Rude staff. Terrible breakfast. We have loved it here in the past. This time it was awful. We normally stay here twice a year for 4 day weekends. Never again.

Writing a review based on our recent experience of Reservation Desk (Aug. 18th, 2022). Unfortunately, we had to cancel our reservations made through Reservation Desk. I called the hotel directly and they said they were completely fine with us cancelling... When I spoke with the representative, she essentially refused to provide the cancellation (despite telling me earlier in the conversation that if the hotel was fine with it, they would). Tried to tell me that there is a company governing body within Reservation Desk, itself, which decides if cancellations are permitted, and they're (conveniently) not responding to her request, blah, blah, blah. She told me that she knew they would respond the next day, however - when we provided the info that our reservation had been for that evening and hearing the next day would make the point irrelevant. It was a complete run around and money grab. Will NEVER book through this company again! Highly suggest others avoid too. No regard for customers - clearly only out for your cash and will behave in an underhanded way to get it. Lacking in integrity!

Booked hotel, verified address and town, got there found out they had booked me wrong hotel 30 minutes down road. Unsafe hotel. Have not credited me $14.99 fee back. After talking to them and writing report. Do not book through this company. English very bad

Hotel had mold in the room, refuses to stay and was denied a refund due to their reservation policy.