Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Extremely easy - user-friendly website.
Receipt of confirmation was instantly.
It was easy to use. I barely remember the process because of how easy it went and did not take long at all to lock in the perfect place.
Thank you for taking the time to leave us a review, Blake. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Smooth, although thought fee of $172 seemed high! We're only using your casino and restaurants!
Thank you for taking the time to review us and provide feedback, Ana. Your insights are incredibly valuable and greatly appreciated.
Good was my experience booking with you today…thanks for allowing me to do so
You're welcome! Thanks for your review, Kerria. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very easy booking with Reservations Desk. No problems at all.
Thank you for taking the time to leave us a review, Sharon! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Facile et très conviviale Merci pour tout et au plaisir d'être avec vous le 28 mai prochain.
Merci d'avoir réservé avec nous, Luc.
This was a quick and easy experience. It hardly took any time at all.
Thank you for your review, Janet. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The booking online was easy. I liked all the photos. It made an easy choice to book a room.
Thank you for taking the time to leave us a review, Doreen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Excellent booking process. Stupid requirement to enter 50 characters!
Thank you for taking the time to review us and provide feedback, Al. Your insights are incredibly valuable and greatly appreciated.
I could not specifically pick which floor or which room on a particular floor to choose from. (With Hilton Honors, you can do that).
Thanks for your review, Gregory. For any special room accommodations, please don’t hesitate to contact us at support@reservationdesk.com with your request. While requests are not always guaranteed, we will do our best to communicate your wishes to the hotel.
Pretty easy process to book my room. The hotel looks very nice. We're looking forward to spending the weekend watching my granddaughter play softball. We stayed in a Holiday Inn express in Bettendorf, Iowa in January and it was a great experience.
Thank you for choosing to book with us, Julie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
We have stayed here now numerous times and are very pleased.
Our son and family are in walking distance from the Inn, so when all the family come we stay here.
You will not be disappointed. It is not the Sheraton, but neither are the prices!
It is comfortable and the staff are great.
Thank you for choosing to book with us, Arthur. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was able to make my reservation and receive confirmation within five minutes. I experienced no difficulties.
Thank you for leaving us a review, John! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Called about a room reservation and was explained the process for a cancellation and rebooking. Since I went through booking, I had to cancel though them. When I rebooked went through Bayffront's web page. Which I thought I did the first time.
Thank you for taking the time to leave us a review, George! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I prefer to book with a human not online. Now I am forced to leave a review with 50 characters or I can't submit review.
Thanks for your review, Elizabeth. We have live agents available 24/7 to book reservations or support you with anything you may need. Please don’t hesitate to contact us at 866-994-6963. We are always here to help!
It was easy any user friendly. Excited to spend some time at white point with family
Thank you for taking the time to leave a review, Michelle. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy, convenient.and simple to navigate the site, Being able to compare and view the rooms is helpful.
Thank you for taking the time to leave us a review, Josephine. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy and quick. Lots of room choice. Good pricing and quick email confirmation.
Thank you for your review, Louise. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy. So expensive I am shocked! Hope we have a really nice evening
Thank you for taking the time to review us and provide feedback, Mary. Your insights are incredibly valuable and greatly appreciated.
Went online on my phone because I needed a room for my sisters first time ever visit to Petaluma California. I can't wait to show her the beauty of Sonoma county
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Lawrence. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!