Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Booking was easy and straight forward, from picking your days, viewing the room and how many were availible.
Used this service for first time to book hotel room for us. Found very easy to use!
Thank you for leaving a review, Anthony! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Painless! I would rather do it myself, but how much of an essay do you want me to write explaining that it was ok for me to do my reservation online!
Thank you for taking the time to leave us a review, Carl. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Good customer service the room is a very clean
Room. Front desk personal was a good people
Andre, we truly appreciate your business and are grateful that you decided to book with us.
Flexible and fast booking experience. Easier than booking through third party.
Thank you for your feedback, Ly. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
I've trid to book an hotel roomn on this website. Everything went wrong, the guy was barely able to speak english he never have been able to take my email correctly. So long story short I nebver receied any confirmation number. I called back the next to postpone my reservation for one night and at this e3xact point, everything wen't worst he told me that he was not able to postpone it and asked me to call directly at the hotel. Calling at the hotel, the guy told me that there was no reservation at my name and did one for me. It took 5 minutes and everything was done for the half of the $#*!ing price. This morning I saw a charge of 380$ on my credit card so I caller these idiots back after asking multiple of dumb questions they told me that there was no reservation at my name and that I SHOULD see a refund.
Thank you for bringing this to our attention, Jean-Nicolas. We sincerely apologize for any confusion or inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Super easy and quick to book. Good looking and easy to use website
Thank you for taking the time to leave us a review, Timothy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Comfortable and convenient t our needs. We are heading to Riverbend for a concert and it is just minutes away.
Thank you for choosing to book with us, Paul. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I reserved 2 adjoining rooms. When we arrived they only had me down for 1 room. While they gave us a second room, they were not adjoining. Because of kids this wasn't convenient at all. Unfortunately, the room I received felt very dirty because of the HUGE stain on the carpet. Thank goodness I had my slippers. The manager called the next day apologizing for the mix up on the rooms and said one of the rooms would be free of charge. It's been a month and I still haven't gotten my money back. I'll definitely go elsewhere next time. Beware the ask for proof of purchase although giving a itinerary #. I'm so done. That's what an itinerary # is fore DUH! And you have create an account for your review to be seen Now I'm MAD - AGAIN!
Thank you for bringing this to our attention, Chris. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
The front staff was very helpful in allowing us to have use of a table to serve our family supper. They went out of their way to make sure we were accommodated. The pool was clean and fun for the grand kids. This will be our go to hotel.
Thank you for choosing to book with us, Agnes. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I did not see a booking charge when I made my reservation. Did I miss this section or is it not listed when making the reservation?
Thank you for your review and feedback, Beth. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!
I was not able due to illness to stay at the Hampton Inn in Salina KS. While I paid for the reservation of some $215+ I was not able to recover the fee. "They" 'were going to refer to a manager but nothing was shared with me so I've had "eat" $250 because no refund was given.
Since cancelling my booking in January because of illness I have not received a Re-imbursement for my $250. That in my mind is STEALING on line! So will be reported BBB.
Thank you for bringing this to our attention, Stuart. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Everything went smoothly. Very happy with the experience.
Thank you for taking the time to leave us a review, Betty. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Site was easy to use and straight forward. Would use again for sure.
Thank you for taking the time to leave a review, Barbara. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Fast and easy. Convenient made sense at the tip of my fingers. I always book online
Thank you for your feedback, Ronna. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
It took just a few minutes to make my reservations it was very easy and quick.
Thank you for your review, Patricia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I was attempting to use this service to pay for my stay with my father's credit card. I don't care about the reservation being confirmed. I care about paying for my stay. I don't appreciate my time being wasted with words like extended or confirmed
Thank you for your review and sharing your experience, Peter. We apologize for any inconvenience this caused you. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
It was good to book with desk reservations and the hotel was easy to get to.
Thank you for your kind words, Connie. We genuinely appreciate hearing from our customers! It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Although I book this reservation online, The experience was good.
Thank you for taking the time to leave us a review, Mona. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
We reserved a jacuzzi king room 3 weeks ahead. Check in was at 3pm. Paid $230 arrived at 430pm was told they did not have our room it was given to another customer because they had a problem in the room they had. Was told could be given an another when we agreed we had to wait longer was put in a double queen with broken mirror it was 530 causing us to be late for our plans we made. Hall outside the room smelt like sewer The breakfast that is provided was only bread,bagels,orange juice and coffee. Was definitely not worth the stay.
We’re sorry to learn about the issues you encountered when you arrived at the hotel, and we sincerely apologize for any inconvenience caused. Thank you for bringing this to our attention. While occasional mistakes can happen due to technology or human error, we are committed to resolving your concerns as quickly as possible. I will follow up with you in a private message for more information. If you need further assistance, please don’t hesitate to contact our customer support team at support@reservationdesk.com. We’re here to help and will work to find the best solution for you.
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Lorrie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!