Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Clean, comfortable rooms and beds. Good breakfast and plenty of stores and restaurants close.
I booked the exact room that I wanted in less than 3 minutes. Reservation personnel were very polite.
Thank you for your review, Ronald. We are happy you had a good experience!
I booked the exact room that I wanted in less than 3 minutes.
Great rates and quick to access, but be sure you have selected the one you want. My issue not the site, selected double queen but wanted a king. Invoice printed two rooms but only selected one room. Email showed correct confirmation. Had to call customer service to make sure and they were helpful and nice.
Thanks for your review and feedback, Jessie.
You must be having issues with your phone lines etc
We’re sorry you had a difficult time reaching us, Erv. Your call is extremely important to us, and we would love to assist you. I will share your feedback with our customer service manager. If helpful, please feel free to contact the escalations team at support@reservationdesk.com.
--Rachael, Review Manager
All the options were clear and easy to navigate and booking our reservation was a quick process.
Thanks for your review, Leslie. We want our customers to have a quick and enjoyable booking experience.
Thank you. Very easy process. Logical website to navigate and great rates.
You're welcome, Rob! Thanks for your review. We are happy you had a good experience using our website.
Easy reservation booking. A joy to use. Was quick and easy.
Quality amenities, feel safe and secure. Staff very helpful always!
Glad to talk with courteous representatives. Very helpful and was able to take care of my cancellations and get my correct reservation in order. I hope to do business again in the near future.
Thanks for your review, David. We are happy our representatives were able to assist you and provide excellent service!
Thanks. For the room it was a pleasure to stay there.
Thanks for booking with us, Christopher!
Very easy to navigate and front counter agent was great.
Thanks for booking with us, Leathen!
Confused about the pricing.
Total was 212.00 but final charge was 196. Was confused about that part but other than that, easy!
Nicole, we apologize for any confusion. Thanks for booking with us!
Good very good, smooth process during payment process and booking was made very simple.
Thank you for your review, Destiny. We are happy you had a good experience!
It was good very good. No hassle great experience.
Thank you for your review, Melissa. We want you to have the best experience possible booking with us!
It was a smooth online process with no hassles. That's how I make all my hotel reservations.
Thanks for your review, Dana. We are happy you had a good experience booking online.
I have no issues with my experience, it was seamless.
Thank you for your review, Grant. We are happy you had a good experience!
Pretty good! Need more specific information. Make reservations easier
Thank you for your review, Lawrence. We are happy you had a good experience!
Very easy to book. The site was easy to use and toke no time at all.
Thanks for your review, Mona. We are happy you had a good experience using our website.
Very easy to navigate and quickly booked reservation.
Thanks for your review, Dave. We love first-time customers! That's great you had a good booking experience with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Randall!