Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Happy you allowed pets the price could be a little better or Maby some one call me back when I call the front desk to ask about my discount if we could use it and no one can help me cause they don't know how to do that and they would have to call me tomorrow well I waited all day and nothing
I was charged a service fee. I canceled my reservation and then rebooted it and was charged additional fees. 😞
Thanks for bringing this to our attention, Lisa. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to use! Good follow-up and support by the web site.
Thanks for your review, John. We are happy you had a good experience using our website.
Easy to use and information is clear.i would recommed this to all my family members
Thank you for your review, Joseph. We are happy you had a good experience! Thanks for recommending us!
User friendly and easy.Prices for that time of year are a little pricey. I am a Choice Hotel member.
Thanks for your review of the booking process, Debra.
We were driving from Moab, Utah to our home in Washington State. Called a number that claimed to be the Super 8 in Baker City, Utah. A recorded voice said, "Press '2' for new reservations."
A man came on. Took a long time to check. Said there were only two rooms left at the Super 8 in Baker City, and each was over $140. When we balked at this ridiculous price, he claimed that they, the Super 8, had a 'special deal' with the Knights Inn in Baker City, where there were also "only two rooms left", and we could get a room for 'only $107.31.' Stupidly, and tiredly, we took it.
Found out later we hadn't been talking to Wyndham or Super 8. We'd been scammed by Reservation Desk, who never identified themselves as such. Somehow the phone number that was supposed to go to the Super 8 went to them, and we paid $35 more than we should have.
The motel clerk told us word for word what the agent had said on the phone. The clerk said, "It happens all the time. You guys got ripped off, and we at the motel can't do anything about it."
Be warned. Make sure of who you're talking to...
Mark, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Thus property had everything needed on site to accommodate me without ever having to leave the hotel! Friendly helpful staff clean and relaxing. Free breakfast was amazing! On site restaurant food and staff was on point
Thank you for your review, Melissa. We are happy you had a good experience!
Why could I not put in my Marriott rewards customer number?
Thanks for your review, Timothy. You may want to speak with the hotel staff about your member number when you check-in. While our company provides the best available rates, we aren't involved with hotel reward programs.
Pleased with the ease of online booking. No problems and a quick response from the site with my confirmation
Thanks for your review, Angela. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
I am satisfied with the service they provide me as far as booking my rooms. This is been the second or third time I've used them, and I am well pleased in the politeness, the professionals that waited on me. I recommend them if you're looking to book a room or anything else
Thanks for your review, Robert. We love providing excellent service to our customers. Thanks for choosing to book with us on several occasions!
The booking was smooth with no issues. I was able to navigate through the portal with no issues. All of my classmates used this service. We are satisfied.
Thanks for your review, Anthony. We are happy you had a good experience using our website.
Easy to book. Nice pictures of premises. Can't wait to get to my destination to enjoy my time there.
Thanks for booking with us, Nancy. We hope you enjoy your stay!
Getting our reservations was quick and easy. Can't wait yo get there.
Thanks for booking with us, Billie. We hope you enjoy your stay!
I have made reservations for this Hotel many times and always spoke with the receptionist in the hotel, but this time before I could find the phone number I was taken to the Reservation Desk site.
Thanks for booking with us, Carol. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency that books reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience.
It was easy to email the reservation desk and adjust the dates for my stay. Someone responded promptly and followed up with another confirmation email. Thank you.
You're welcome! Thanks for booking with us, Georgia! We are happy to help you.
Quick reservation for our upcoming trip. Very easy to navigate
Thanks for your review, Susan. We are happy our website was easy to use!
Quick and easy, a clear website in order to get a reservation.
Thanks for your review, Sandra. We are happy you had a good experience using our website.
We discovered that the kitchen (Wild Goose Tavern) was closed due to renovations. The breakfast as a stated amenity was poor. No imagination or creativity to provide one or two warm dish(es).
As it is winter with snow on grounds, an extra night would have been appropriate. We may not return again.
David, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
While I was making my reservation I found no options regarding safety or accessibility concerns. I do not need a fully accessible, handicap rated room, but because I walk with a cane on good days, two canes on bad ones, a first floor room with safety bars in the shower, or even a walk in shower are highly desirable. After my reservation was made I had to call the hotel and make those needs known to the front desk. Fortunately they were very helpful and I should be accommodated. Please note that other agencies have always provided me that service when making reservations.
Thank you for your review, Charles. You raise some valid concerns. We appreciate your feedback so we can improve our process. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very reasonable rates on the reservation desk website
Thanks for your review, Sherry. Our goal is to provide our customers with the best rates possible.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience, Jhameil. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager