Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was quick, easy and good price. Would do it again
Easy fast and prices were the same as the discount sites like Expedia.
Thank you for your review, Eric. We are happy the booking process was easy!
Super friendly service and helpful with any questions I had
Thanks for your review, Natalie. We are happy one of our representatives was able to assist you and provide excellent service!
Everything went easy so far, hopefully the stay is as well.
Thank you for your review, John. We are happy the booking process was easy!
All went well but I would rather have been able to speak to the motel staff directly.
Thanks for booking with us, Earl!
THis was the easiest online reservation I've ever made.
Thanks for your review, Judy. We are happy you had a good experience booking online.
All good when making my reservation online. I look forward to my stay at Best Western Plus Dragon Gate Inn on Feb. 28,2024.
Thanks for your review, Victoria. We are happy you had a good experience booking online. Enjoy your stay!
The room was clean and relatively quiet. Easy access to room from parking lot.
Thanks for booking with us, Tennille!
It's fine. Neither better or worse than competition.
Thanks for booking with us, Jaime. We hope you enjoy your stay!
No issues
Ease of site use
And wonderful response from the reservation desk
Thank you for your review, Lucille. We are happy you had a good experience!
Have stayed here before and the accommodations were good.
Thanks for booking with us, Helen. We hope you enjoy your stay!
Very easy to use! It's annoying that I have to write with 50 characters
Thanks for your review, Ainsley. We are happy our website was easy to use!
I love staying at the Hotel Faubourg. The Reservation Desk is very easy to use.
Thanks for booking with us, Glenn. We hope you enjoy your stay!
The navigation was easy and good done done done done done
Thanks for your review, Madison. We are happy you had a good experience using our website.
Thanks for everything prior to my check in on Tuesday evening.
You're welcome! Thanks for booking with us, Michael!
Easy, efficient, fast. I had no trouble at all in making this reservation for 2 months in advance.
Thanks for your review of the booking process, Kristen.
When I booked a room with two Queen beds I didn't expect that in addition to the 2 Queen beds it said there is also a twin size bed too. I tried to call to ask about it but I was on hold for a long time and decided just to hang up.
Thanks for bringing this to our attention, Doreen. We're sorry you had trouble reaching us. I will share your feedback with our customer service manager. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
We have stayed here many times before and always have a great stay. Friendly staff, comfortable accommodations, and making a reservation is so easy on the website.
Thanks for booking with us. We hope you enjoy your stay!
Very easy process making reservations.
Would recommend
Thank you for your review, Joseph. We are happy the booking process was easy!
Lol, okay, this was an excellently streamlined process from beginning to end requiring very little effort on my part.
Or fast and easy…
Thank you for your review, Dax. We are happy you had a good experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Janet. We want you to have the best experience possible booking with us!