Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The registration wad easy and we have stayed at Embassy suites before and had great service.
It was easy and efficient. The pricing was great and my confirmation was sent immediately. The follow up email was helpful.
Thank you for your review, Tricia. We want you to have the best experience possible booking with us!
I would like to be able to request a specific room. Is that possible?
Thanks for your review, Kim. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
Everything went through as scheduled, and was very user friendly
Thank you for your review, Bob. We are happy you had a good experience!
The website was easy to use and it was quick to make our reservation.
Thanks for your review, Kelly. We are happy you had a good experience using our website.
The process was easy and took little time to make the reservation
Thank you for your review, Christal. We are happy the booking process was easy!
I booked what o thought was 2 queens with a sofa bed however it is one Queen with a sofa bed.
Thanks for your review and feedback, Jenifer.
Smooth and easy transaction. I am looking forward to my stay
Thanks for booking with us, Barry!
Easy to register and navigate the site.
Nice options to look at the rooms.
Thanks for your review, Kara. We are happy you had a good experience using our website.
It was very easy to book a hotel room and they gave us options to what rooms would fit us
Thank you for your review, Alfred. We are happy the booking process was easy!
The registration process was very easy to complete.
Thank you for your review, Tom. We are happy the booking process was easy!
My service was great because I was able to get it done on line.
Thanks for your review, Terrance. We are happy you had a good experience booking online.
Very easy to use. Great follow up. Website was easy to navigate!
Thanks for your review, Colette. We are happy you had a good experience using our website.
Hours after booking my reservations and getting a confirmation. I received a notice from my credit card company that a questionable charge had been made to my charge card. I called the hotel to question the charge and the reservation desk did not seem to understand my question. The charge was not shown on my receipt. Now I believe that the website is not secure and I have a problem.
Thanks for your review, JF. We're sorry for any confusion. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
The website is easy to explore and quick to make the reservations. I'll use it again.
Thanks for your review, Victoria. We are happy you had a good experience using our website.
I did not appreciate the service fee being charged when the original price with your ad did not include it. Made your final fee higher than other booking companies.
Redstone-Central heat did not work so used space heaters instead. Very cold the first night. Circuits overloaded and tripped breaker twice. Door latch and toilet flush handle broken. Beautiful building and friendly owner/manager.
Thanks for your review and feedback, Joel. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We recommend contacting the hotel directly with matters concerning their management or property since we are an online travel agency.
Fluid and simple; I would be pleased to use this service again.
Thank you for your review, Charles. We are happy you had a good experience!
Quick and easy service. Front desk very friendly and remembered me from past visit
Thanks for booking with us, Karen!
Relatively easy to book, and the location is excellent with great restaurants close by like Smitty's, and Milestones and Orchard Park Mall.
Disappointed with Denny's restaurant though.
Thanks for booking with us, Ernest. We hope you enjoy your stay!
Easy to make reservations on this informative, user friendly site
Thanks for your review, Edward. We are happy you had a good experience using our website.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Lisa. We are happy the booking process was easy!