Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was good however I found it a bit deceiving as the price was fine until there was a $15.99 service charge added at the time of booking. I travel all the time and stay in various states and countries however I found this to be extremely unusual in addition to the standard / customary additional fees. I could have stayed elsewhere for less (without the service fee)
This sounds like a nice place to stay. Our visit will be short but we are really looking forward to seeing SunSeeker. We have been following the process of building and being able to finally open.
Thanks for booking with us. We hope you enjoy your stay!
Good every thing went well site was easy to follow
Thanks for your review, Robert. We are happy you had a good experience using our website.
Easy process and efficient. We would use again. I am not enjoying how much it is making me type to just add a review before submitting. This is annoying though.
Thanks for booking with us, Nigel. We appreciate your review and feedback.
Website was easy to use and easy to book my hotel for the weekend of my holiday
Thanks for your review, Devin. We are happy you had a good experience using our website.
Easy and good and email conformation did this on my own
Thanks for your review, Kelly. We are happy you had a good experience booking online.
Pat was patient with me with my credit card problems.
Thanks for your review, David. We are happy one of our representatives was able to assist you and provide excellent service!
Super easy! The process to book a room in advance, online, was simple and convenient
Thanks for your review, Eric. We are happy you had a good experience booking online.
Smooth, up until I had to use 50 characters. I do not like surveys.
Thanks for taking time to rate us and leave a review, Danny. We appreciate your feedback.
Very convenient way to book a hotel reservation. I will definitely refer my friends
Thank you for your review, Carlos. We are happy you had a good experience! Thanks for recommending us to your friends!
Easy and fast to use, confirmation was sent quickly and correct.
Thanks for your review, Tracy! That’s great you received your confirmation in a timely manner!
Quick and easy. So far there has not been any problem with the reservation. But it will be a week before I arrive to my destination. When I arrived we'll see if there's any problems or not
Thank you for your review, Brent. We hope all of our customers have a QUICK and EASY booking experience!
Easy to book and good price. Would highly recommend.
Thanks for your review, Misti. Our goal is to provide our customers with the best rates possible and an easy booking experience.
Fast and easy to book. I didn't have to do a lot or wait on hold.
Thank you for your review, Maria. We hope all of our customers have a FAST and EASY booking experience!
The experience to reserve my hotel room was quick and easy.
Thank you for your review, Shawn. We want you to have the best experience possible booking with us!
Quick and easy. Still waiting to hear back about early check-in but, overall, quick and easy.
Thanks for booking with us, Suzanne. We hope you enjoy your stay and daughter's wedding!
Great experience with this site and had no issues or problems
Thanks for your review, Eric. We are happy you had a good experience using our website.
Quick and easy… will always book directly with Home 2 Suites.
Thank you for your review, Leticia. We hope all of our customers have a QUICK and EASY booking experience!
Great! I didn't know I was choosing the reservation desk! Lol
Thank you for your review, Daina. We are happy the booking process was easy!
Quick and easy to make reservations.
I was able to process my reservation in a timely manner
Thanks for booking with us, John. We hope you enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Carl. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.